Top 346 Front desk manager Jobs in Chicago, Il

Assistant Front Desk Manager
Marriott International, Inc —Chicago, IL
- $27.88 - $31.25 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Desk Clerk
Marriott International, Inc —Chicago, IL
- $26.69 - $27.44 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
1d
Office Manager - Chicago
Pattern Energy Group LP —Chicago, IL
- $80,000 - $108,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Front Desk Manager
Sonesta —Chicago, IL
- $60,000 - $67,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Ability to climb stairs
- Hotel
- Paid parental leave
- Health savings account
Canopy Chicago Central Loop - Dual Front Desk Manager
Aimbridge Hospitality —Chicago, IL
- $78,000 a year
- Full-time
- Mid-level
- Hotel
- Front desk
Front Desk - Guest Experience Manager - Seasonal
Club Quarters —Chicago, IL
- Part-time
- Mid-level
- Hotel
- Continuous improvement
Quick Apply
7d
Hyatt Centric Chicago The Loop - Front Desk Manager OEM
Aimbridge Hospitality —Chicago, IL
- $68,000 - $75,000 a year
- Full-time
- Word processing
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
Assistant Front Office Manager
voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point —Chicago, IL
- $58,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
7d
Front Desk Business Department
Family Dental Care —Chicago, IL
- $16.60 - $30.00 an hour
- Part-time
- Dental office
- Sales
- No experience needed
- Health insurance
- Dental insurance
Quick Apply
14d
Front Desk Manager
Kinseth Hospitality —Glenview, IL
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Leadership
- Communication skills
- Free parking
- Commuter assistance
Quick Apply
13d
Front Desk Supervisor
Pyramid Hotel Group —Chicago, IL
- $29.05 an hour
- Weekends as needed
- Sales
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
9d
Front Desk Agent
Sonesta —Chicago, IL
- $26 - $27 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
7d
Front Desk Supervisor
The Westin Michigan Avenue Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk
ProSmile —Chicago, IL
- Full-time
- Dental office
- High school diploma or GED
- Computer skills
- Health savings account
- AD&D insurance
3d
Front Desk Agent
Pyramid Hotel Group —Chicago, IL
- $25.65 an hour
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
8d
Front Desk Agent
Embassy Suites by Hilton Chicago Downtown River North —Chicago, IL
- $24 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
10d
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
Quick Apply
Front Desk Manager - Hilton Garden Inn Tinley Park, IL
Hilton Garden Inn Tinley Park, IL —Tinley Park, IL
- $48,000 - $50,000 a year
- Weekends as needed
- Computer literacy
- Writing skills
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Attendant
Fitness Formula Clubs (FFC) —Chicago, IL
- $17.05 an hour
- 8 hour shift
- Ability to stand for extended periods
- Entry level
- Dental insurance
- Vision insurance
Quick Apply

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Assistant Front Desk Manager

Marriott International, Inc -
Chicago, IL

Apply Now

Job Details

Full-time
$27.88 - $31.25 an hour

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26083483
Job CategoryRooms & Guest Services Operations
Location30 E Hubbard St, Chicago, Illinois, United States, 60611
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $27.88-$31.25 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

front desk manager jobs in chicago, il

Assistant Front Desk Manager

Assistant Front Office Manager

Front Desk Clerk

Office Manager - Chicago

Front Desk Manager

Canopy Chicago Central Loop - Dual Front Desk Manager

Front Desk - Guest Experience Manager - Seasonal

Hyatt Centric Chicago The Loop - Front Desk Manager OEM

Assistant Front Office Manager

Front Desk Business Department

Front Desk Manager

Front Desk Supervisor

Front Desk Agent

Front Desk Supervisor

Front Desk

Front Desk Agent

Front Desk Agent

Residential Front Office Agent

Front Desk Manager - Hilton Garden Inn Tinley Park, IL

Front Desk Attendant

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