Top 357 Guest relations manager Jobs in Chicago, Il

HR Manager
Le Meridien Essex Chicago —Chicago, IL
- From $65,000 a year
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Writing skills
- Health savings account
- Paid holidays
Quick Apply
Country Club General Manager
Horizon Hospitality —Cook County, IL
- $105,000 - $115,000 a year
- Online Application
- 5 years
- Mentoring
- Senior level
- Relocation assistance
- Health insurance
Quick Apply
Human Resource Team Member Relations Representative - Bilingual
Portillo's —Oak Brook, IL
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Hospitality
- Spanish
- Health insurance
- Dental insurance
Quick Apply
10d
Universal Agent Manager- Sports Illustrated Chicago
Sports Illustrated —Chicago, IL
- $90 - $91 an hour
- Email
- Inventory management
- Mid-level
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
5d
Rooms Operations
The Blackstone Hotel —Chicago, IL
- $63,000 - $66,000 a year
- Day shift
- Sanitation
- English
- Research
- Paid holidays
- Disability insurance
Quick Apply
Workplace Operations Specialist
Ripple —Chicago, IL
- $92,000 - $110,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Health insurance
- Cell phone reimbursement
Quick Apply
Executive Assistant to Health Plan CEO - Chicago IL
UnitedHealthcare —Chicago, IL
- $32 - $57 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Part-time Front Desk Agent
The Westin Michigan Avenue Chicago —Chicago, IL
- $25.75 an hour
- Part-time
- Writing skills
- Hotel
- Leadership
- Paid holidays
- Disability insurance
Quick Apply
9d
Human Resources Generalist
Marriott International, Inc —Chicago, IL
- $28.14 an hour
- Full-time
- Pass drug screening
- Office
- Hotel
Front Office Manager
Pyramid Global Hospitality —Chicago, IL
- $70,000 - $75,000 a year
- Weekends as needed
- Ability to walk for extended periods
- High school diploma or GED
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
8d
Human Resources Generalist - Eataly Chicago
Eataly North America —Chicago, IL
- $70,000 - $75,000 a year
- Full-time
- Hospitality
- Spanish
- Mid-level
- Paid parental leave
- Health insurance
Quick Apply
6d
Community Engagement Manager
OAK PARK VILLAGE OF —Oak Park, IL
- $71,842 - $88,007 a year
- Weekends as needed
- Research
- Mid-level
- Office
Human Resource Generalist
Argonne National Laboratory —Lemont, IL
- $75,750 - $118,170 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Microsoft Outlook
Human Resources Business Partner
Study Hotels —Chicago, IL
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Intake Data Specialist
Franciscan Outreach —Chicago, IL
- $23 an hour
- Full-time
- Customer service
- HIPAA
- Master's degree
Front Desk Manager
Marriott International, Inc —Rosemont, IL
- $54,000 - $69,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Front Office Manager
Trump International Hotel and Tower Chicago —Chicago, IL
- $70,000 - $75,000 a year
- Full-time
- CPR Certification
- Inventory management
- Writing skills
Quick Apply
8d
Rehabilitation Tech and Inpatient Scheduler for Acute Inpatient Rehabilitation
Advocate Aurora Health —Chicago, IL
- $20.80 - $31.20 an hour
- 8 hour shift
- Acute care
- Hospital
- Inpatient
3d
Esquire Maitre D'
M Street Collective —Chicago, IL
- $85,000 - $100,000 a year
- Email
- Mid-level
- Business development
- Leadership
- AD&D insurance
- Disability insurance
Quick Apply
11d
Assistant General Manager
STK Chicago —Chicago, IL
- $85,000 - $90,000 a year
- Full-time
- Mid-level
- Mentoring
- 4 years
- Disability insurance
- Health insurance
Quick Apply
4d

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guest relations manager jobs near chicago, il

HR Manager

Le Meridien Essex Chicago
Chicago, IL

Quick Apply

Job Details

Full-time
From $65,000 a year

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Leadership training provided
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Bereavement leave
Life insurance
Retirement plan
Paid sick time

Qualifications

Managing human resources teams
Labor dispute resolution
Team leadership
Writing skills
Contract interpretation
English
Dayforce
Employee engagement
Delegation
Labor relations department management

Full Job Description

POSITION PURPOSE

The Human Resources Manager is responsible for leading all Human Resources functions for the hotel while fostering a positive, engaging, and legally compliant work environment. This position partners with the General Manager and department leaders to recruit, develop, retain, and support a high-performing team that delivers exceptional guest service. The HR Manager ensures compliance with all federal, state, and local employment laws, Marriott brand standards, and company policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Recruitment, Onboarding & Training:

· Develop and execute strategic recruiting plans to attract qualified talent.

· Manage the full recruitment lifecycle: post open positions, conduct interviews, and facilitate hiring/onboarding workflows.

· Partner with department managers to maintain appropriate staffing levels and support succession planning.

· Coordinate comprehensive new hire orientation, required compliance training, and brand-standard certifications.

· Develop leadership training and professional development initiatives to promote employee growth and internal career pathing.

Employee & Labor Relations:

· Serve as a trusted advisor to managers and associates regarding complex and sensitive employee relations matters.

· Investigate employee complaints, workplace issues, and grievances promptly, objectively, and professionally.

· Guide and coach department managers through progressive discipline, performance improvement plans (PIPs), and conflict resolution to minimize organizational risk.

· Administer and interpret collective bargaining agreements (CBAs) in direct partnership with hotel leadership.

· Serve as the primary HR contact for labor relations matters involving UNITE HERE Local 1 and IUOE Local 399.

· Maintain productive, professional working relationships with union representatives while firmly protecting the hotel's operational and financial interests.

· Advise management on contract interpretation, progressive discipline, attendance policies, seniority tracking, and scheduling compliance under the CBAs.

· Participate in collective bargaining negotiations and support ongoing contract administration.

Compliance, Safety & Administration:

· Ensure absolute compliance with all applicable federal, state, and local employment laws, including FLSA, FMLA, ADA, and local fair workweek/leave ordinances.

· Maintain highly confidential personnel files, applicant flows, and HR records in strict accordance with legal requirements and Marriott standards.

· Oversee the administration of employee benefits programs, coordinate annual open enrollment, and drive employee benefit education.

· Manage employee leaves of absence (LOA), workers' compensation claims, unemployment claims, and interactive reasonable accommodation (ADA) processes.

· Partner with payroll administrators to ensure wage changes, compensation adjustments, and hours are processed accurately and timely via the iSolved payroll system.

· Support workplace safety initiatives, coordinate OSHA compliance, oversee safety training, and manage accident investigations.

Culture & Engagement:

· Plan, coordinate, and budget employee recognition programs, surveys, and appreciation events to drive a positive workplace culture.

· Promote diversity, equity, inclusion, and a respectful workplace environment.

The responsibilities outlined above are intended to describe the general nature and level of work performed in this position. They are not intended to be an exhaustive list of all duties, responsibilities, or qualifications. The Human Resources Manager may be assigned additional duties and responsibilities as required to meet the operational needs of the hotel. This position is expected to perform other job-related tasks as assigned by the General Manager or company leadership.

POSITION REQUIREMENTS & QUALIFICATIONS

· Education: Bachelor's degree in Human Resources, Business Administration, Hospitality Management, or a related field preferred. Professional HR certification (SHRM-CP/SCP or PHR/SPHR) is highly desirable.

· Experience: Minimum of 3 to 5 years of progressive Human Resources experience, with at least 2 years in a management-level role within a full-service hotel environment.

· Labor Knowledge: Demonstrated on-site experience working within a unionized hotel, including hands-on administration and interpretation of collective bargaining agreements (specifically with UNITE HERE Local 1 and IUOE Local 399 or comparable hospitality/engineering unions).

· Technical Skills: Proficiency with applicant tracking systems, and payroll software preferred.

· Communication: Exceptional written and verbal communication skills in English. Bilingual capabilities (English/Spanish) are preferred.

· Core Competencies: High emotional intelligence, strict adherence to confidentiality, sound situational judgment, conflict resolution, and the ability to work effectively under pressure in a fast-paced environment.

PHYSICAL REQUIREMENTS & WORK SCHEDULE

· Ability to walk, stand, and move throughout all areas of the hotel property for extended periods to engage with multiple shifts.

· Ability to perform standard sedentary office work, including prolonged computer use and data entry.

· Ability to occasionally lift, push, or pull up to 20 pounds.

· Schedule Flexibility: Position requires flexibility in working hours, including occasional evenings, weekends, or holidays, to support a 24/7 hospitality operation and meet the needs of all property associates.

BENEFITS & PAY

Benefits are provided in accordance with property ownership guidelines and include: Sick, Vacation, Paid Sick Leave, 401(k) Plan (with company matching after 1 year of service), Holiday Pay (New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day), participation in the Group Health Insurance Plan via payroll deductions, and Bereavement Leave.

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

guest relations manager jobs in chicago, il

HR Manager

Country Club General Manager

Human Resource Team Member Relations Representative - Bilingual

Universal Agent Manager- Sports Illustrated Chicago

Rooms Operations

Workplace Operations Specialist

Executive Assistant to Health Plan CEO - Chicago IL

Part-time Front Desk Agent

Human Resources Generalist

Front Office Manager

Human Resources Generalist - Eataly Chicago

Community Engagement Manager

Human Resource Generalist

Human Resources Business Partner

Intake Data Specialist

Front Desk Manager

Front Office Manager

Rehabilitation Tech and Inpatient Scheduler for Acute Inpatient Rehabilitation

Esquire Maitre D'

Assistant General Manager

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