Top 168 Guest service agent Jobs in Chicago, Il

Resident Service Coordinator - Lincoln Common
Hines —Chicago, IL
- $26 - $34 an hour
- Overtime
- Microsoft Outlook
- Residential
- Ability to climb stairs
12d
Front Desk Agent
Pyramid Hotel Group —Chicago, IL
- $25.65 an hour
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
8d
Front Desk Agent
Marriott International, Inc —Chicago, IL
- $26.39 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
13d
Front Office Agent
Loews Chicago Hotel —Chicago, IL
- $24.39 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
14d
Guest Service Agent
Home2 Suites Chicago River North —Chicago, IL
- $19 - $21 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Agent
FAIRMONT —Chicago, IL
- $25.41 an hour
- Weekends as needed
- Computer literacy
- Hotel
- US work authorization
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —Chicago, IL
- $19 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
The Whitehall Hotel —Chicago, IL
- $21 an hour
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Word processing
- Commuter assistance
- Paid holidays
Quick Apply
3d
Guest Service Representative
DREAMWEAVER HOTELS INC - THEWIT —Chicago, IL
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Commuter assistance
- AD&D insurance
Quick Apply
Agent Front Desk
InterContinental —Chicago, IL
- $26.24 - $28.42 an hour
- Weekends as needed
- Sales
- Writing skills
- Basic math
14d
PT Guest Service Agent - The Hoxton, Chicago
Schulte Boutique + Lifestyle —Chicago, IL
- $24 an hour
- Part-time
- Background check
- Sales
- Pass drug screening
- Paid time off
Quick Apply
13d
Front Desk Agent
Hilton Garden Inn Chicago Downtown Riverwalk —Chicago, IL
- $20 - $22 an hour
- Weekends as needed
- Microsoft Word
- Computer literacy
- Basic math
Quick Apply
Guest Service Representative
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Commuter assistance
- AD&D insurance
Quick Apply
Front Desk Agent
Le Meridien Essex Chicago —Chicago, IL
- From $22 an hour
- Full-time
- Computer literacy
- English
- Hotel
- Paid holidays
- Health insurance
Quick Apply
Guest Services Agent
Study Hotels —Chicago, IL
- $21.50 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Guest Service Representative
DREAMWEAVER HOTELS INC - STREETERVILLE —Chicago, IL
- $21 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
Quick Apply
Front Desk Agent - Soho House Chicago
Soho House & Co. —Chicago, IL
- $24.50 an hour
- 8 hour shift
- Hotel
- Restaurant
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent - Full Time
Hotel Zachary at Gallagher Way —Chicago, IL
- $24.98 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Hotel
- Health insurance
- Dental insurance
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
Quick Apply
Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $30 an hour
- Part-time
- CPR Certification
- Writing skills
- Hotel
Quick Apply
2d

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Resident Service Coordinator - Lincoln Common

Hines -
Chicago, IL

Apply Now

Job Details

Full-time
$26 - $34 an hour
12 days ago

Qualifications

Customer communication
Property management tools
Microsoft Outlook
In-person customer service
High school diploma or GED
Real Estate License
Practicing real estate
Tenant complaint resolution

Full Job Description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

We’re creating places people are proud to call home and supporting teams who take pride in delivering hospitality-focused experiences every day all while building lasting, meaningful careers along the way. Backed by Hines, a global real estate investment, development, and property management firm, Hines Living is one of the firm’s highest-conviction growth priorities, expanding rapidly across North America. Come grow with us!

As a Resident Services Coordinator at Lincoln Commons with Hines, you will play an integral role in demonstrating a 5-star resident and guest service experience in every interaction. You will exemplify extraordinary customer service skills as you provide prompt responses and showcase your vast knowledge of local entertainment and restaurant venues. Your possessing of in-depth familiarity of the local businesses will be vital to your success. Reporting to the Community Manager, the Resident Services Coordinator is insightful, helpful, and understands the value of good service. Responsibilities include, but are not limited to:

Handles and resolves customer complaints. If unable to resolve independently, acts as a liaison with Management team to resolve inquiries/complaints
Responds within 24 hours to residents’ incoming requests via telephone, email, or postal mail
Provide a personalized experience, with emphasis on care and convenience for our future and current residents
Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification
Identify, communicate, and implement opportunities to improve resident experience and service
Supports Hines culture and encourages an empowering environment to achieve top prospect survey results and social media reviews
Assists maintenance team with coordination of preventative maintenance schedules, planning and notifications
Supervises certain contract obligations
Carries out other duties as assigned by Community Manager
Manages all reservations for reservable amenities, including the sky lounge, guest suites, and loading dock
Responsible for accounting responsibilities including invoice uploading, approving, and all incoming physical mail management
Responsible for supporting the monthly reporting process including accruals and variance comments as applicable
Will support the Assistant Property Manager for some commercial management support including vendor contract management and retail leasing support
Assist in the resident renewal and move-out process

Must currently hold or obtain a real estate leasing agent license for the state of Illinois within 120 days

Qualifications

Minimum Requirements include:

High school diploma or GED from an accredited institution required
Must have excellent customer service experience with ability to pass fair housing exam
Must have at least two years relevant experience
Two or more years’ experience in receiving and resolving customer service concerns/disputes
Hospitality experience a plus
Ability to effectively communicate both written and verbal
Ability to work independently without direct supervision
Must have knowledge of operations software used at the property level; Outlook, Internet software, Office 365, including Excel and Word
Ability to meet the highest attendance and punctuality requirements
Ability to visually inspect building, including the garage and roof areas
Ability to climb up and down stairs for inspections and emergency procedure practice or implementation
Ability to physically withstand long working hours
Ability to detect emergency alarms - auditory and/or visual
Ability to use olfactory, auditory, and visual senses
Able to work weekends and overtime as job requires
Compensation: $26/hr - $34/hr

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

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