Top 470 Head of customer success Jobs in Chicago, Il

Senior Director, Head of Associate Relations
GEICO —Chicago, IL
- $195,000 - $315,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
Customer Success Manager
Box —Chicago, IL
- $100,000 - $125,000 a year
- Hybrid work
- Office
- 3 years
- Travel
Head of Guest Experience
Pentice —Chicago, IL
- Full-time
- Hybrid work
- English
- Residential
- Guest services
Quick Apply
Head of Board and Council Engagement
Braven —Chicago, IL
- $116,000 - $168,500 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor of Science
- Research
- Paid parental leave
- Health insurance
Quick Apply
Founding Customer Success Manager
SalesJack —Chicago, IL
- Full-time
- Hybrid work
- Construction experience
- Senior level
- Leadership
Remote Independent Medicare Sales Agent (1099)
MyPlanAdvocate —Illinois
- $65,000 - $85,000 a year
- Contract
- Remote
- Mid-level
Retail Display Installer - Technology
2020 Companies, Inc. —Chicago, IL
- $17.50 an hour
- Part-time
- Background check
- 18 years or older
- Up to 50% travel
- Paid training
- Mileage reimbursement
Quick Apply
8d
HEAD COACH AND FACILITY LEADER
Hustle Strength and Performance —Addison, IL
- Up to $50,000 a year
- Full-time
- CPR Certification
- Mid-level
- First Aid Certification
- Continuing education credits
- Health insurance
Quick Apply
Medicare Sales Agent - Independent Contractor (1099) Opportunity
MyPlanAdvocate —Illinois
- $65,000 - $85,000 a year
- Contract
- Remote
- Mid-level
Assembler
Illinois Tool Works Inc —Itasca, IL
- From $18 an hour
- Overtime
- English
- High school diploma or GED
- Assembly
- Disability insurance
- Health insurance
8d
Head of Kraft Heinz Ingredients
Kraft Heinz Company —Chicago, IL
- $220,800 - $276,000 a year
- Office
- Manufacturing
- Senior level
- AD&D insurance
- Paid holidays
Program Leader, Global U4B Customer Success
Uber —Chicago, IL
- $146,000 - $180,000 a year
- Full-time
- 5 years
- Office
- Presentation skills
- 401(k)
9d
Customer Success Representative
Tempus —Chicago, IL
- $48,000 - $55,000 a year
- Full-time
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
Vice President, Head of U.S. Compliance Advisory
TransUnion —Chicago, IL
- $193,500 - $406,500 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Bachelor's degree
- Commuter assistance
- Paid parental leave
8d
AVP of Client Services (Remote)
Businessolver —Chicago, IL
- $90,000 - $140,000 a year
- Full-time
- Remote
- Mid-level
- 8 years
- Analysis skills
Head of Marketing
Tempus —Chicago, IL
- $185,000 - $320,000 a year
- Full-time
- 8 years
- Bachelor's degree
- Doctor of Philosophy
- Health insurance
Global Head of Demand Generation
BISSELL Homecare —Chicago, IL
- Full-time
- Remote
- 11+ years
- Continuous improvement
- Mentoring
Head Of Sales
AIDS Healthcare Foundation —Chicago, IL
- $18 an hour
- Senior level
- Paid parental leave
- AD&D insurance
Quick Apply
Head of Operations, Air Freight USA
CEVALogistics —Des Plaines, IL
- Full-time
- Senior level
- Commercial
- Health savings account
- AD&D insurance
Director, Identity Security Customer Success
Palo Alto Networks —Chicago, IL
- $214,000 - $294,000 a year
- 5 years
- Product management
- Senior level

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Senior Director, Head of Associate Relations

GEICO -
Chicago, IL

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Job Details

Full-time
$195,000 - $315,000 a year

Qualifications

Employee misconduct investigations
Team leadership
Anti-discrimination law
HR legal compliance
HR compliance
Cross-functional collaboration
General management
Equal Employment Opportunity (EEO)

Full Job Description

Why Join GEICO?

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.

Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.

Location: This is a hybrid role, with an onsite presence of 3 days per week at our Bethesda, MD; NYC, NY; Dallas, TX; Tampa, FL; or Chicago, IL office.

Reports To: Head of Associate Experience

Role Overview
As Head of Associate Relations, you will lead and shape the enterprise Associate Relations function, setting the long‑term strategy and operating model that enables a fair, consistent, and values‑driven associate experience across the organization. This role is responsible for transforming how Associate Relations operates—modernizing people capabilities, standardizing and scaling processes, and leveraging technology to improve outcomes, transparency, and trust.

You will serve as a senior thought partner to executives and HR leadership, providing strategic counsel on workforce risk, culture, and governance while ensuring the function is positioned to meet the needs of a complex, growing organization. Rather than focusing on day‑to‑day case management, this role defines the vision, standards, and expectations for how employee relations work is delivered across the enterprise.

Key Responsibilities

Enterprise Strategy & Transformation
- Define and execute a multi‑year Associate Relations strategy aligned to the Associate Value Proposition and overall people strategy.
- Design and evolve the Associate Relations operating model, including role clarity, case segmentation, escalation paths, and decision frameworks.
- Lead the modernization of Associate Relations processes, ensuring consistency, scalability, and defensibility across all regions and business units.
- Champion the use of data, insights, and technology to improve case outcomes, identify systemic issues, and inform leadership decision‑making.

Leadership, Governance & Influence
- Serve as a trusted strategic advisor to senior leaders on employee relations risk, organizational health, investigations governance, and complex workforce issues.
- Establish and oversee enterprise governance standards for investigations, disciplinary actions, and policy interpretation to ensure fairness and consistency.
- Partner closely with Legal, Compliance, and HR leadership to anticipate risk, strengthen controls, and align on mitigation strategies.
- Represent Associate Relations in executive forums, delivering clear, actionable insights on trends, root causes, and opportunities for improvement.

People & Capability Building
- Lead, develop, and inspire a high‑performing Associate Relations leadership team, building bench strength and future‑ready capabilities.
- Set expectations for judgment, decision quality, and executive presence across the function.
- Establish learning, coaching, and quality standards that elevate investigative rigor, empathy, and consistency.

Policy, Risk & Compliance Oversight
- Own the strategic direction of employee relations policies and frameworks, ensuring alignment with employment law, organizational values, and evolving business needs.
- Ensure the function is positioned to proactively manage compliance risk across federal, state, and local employment regulations.
- Oversee the development of enterprise‑level training and enablement strategies for leaders and HR partners related to employee relations and workplace conduct.

Insights & Continuous Improvement
- Use quantitative and qualitative insights to identify patterns, systemic issues, and cultural risks.
- Translate data into strategic recommendations that drive improvements in engagement, trust, and retention.
- Lead continuous improvement efforts that strengthen the associate experience while balancing organizational risk and accountability.

Qualifications

Bachelor’s degree in Human Resources or equivalent experience; advanced degree or certifications preferred.
10–12 + years of progressive leadership experience in Associate Relations or Employee Relations, with demonstrated success leading enterprise‑scale functions or transformations.
Proven experience designing and scaling investigations or employee relations operating models in large, complex organizations.
Deep expertise in employment law, EEO regulations, anti‑retaliation principles, and investigations governance.
Strong executive presence and judgment, with the ability to navigate ambiguity, high‑stakes matters, and competing priorities.
Track record of influencing senior leaders and driving alignment across cross‑functional partners.
Exceptional communication skills, with the ability to synthesize complexity and deliver clear, defensible recommendations.
Unwavering integrity, sound judgment, and commitment to fairness, confidentiality, and ethical leadership.

#LI-AN1

Annual Salary

$195,000.00 - $315,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Apply Now

Refine Your Search

head of customer success jobs in chicago, il

Senior Director, Head of Associate Relations

Customer Success Manager

Head of Guest Experience

Head of Board and Council Engagement

Founding Customer Success Manager

Remote Independent Medicare Sales Agent (1099)

Retail Display Installer - Technology

HEAD COACH AND FACILITY LEADER

Medicare Sales Agent - Independent Contractor (1099) Opportunity

Assembler

Head of Kraft Heinz Ingredients

Program Leader, Global U4B Customer Success

Customer Success Representative

Vice President, Head of U.S. Compliance Advisory

AVP of Client Services (Remote)

Head of Marketing

Global Head of Demand Generation

Head Of Sales

Head of Operations, Air Freight USA

Director, Identity Security Customer Success

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