Top 40 Help desk analyst Jobs in Chicago, Il

Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Bilingual Data Analytics & Talent Planning Analyst
Constellation Brands —Chicago, IL
- $58,800 - $102,100 a year
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
Help Desk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
Helpdesk Analyst
Trilogy Inc —Chicago, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Chicago, IL
- $40,000 - $55,000 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Commuter assistance
- Disability insurance
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Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $75,000 - $83,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
IT Site Support Analyst-Melrose Park, IL
CEVALogistics —Melrose Park, IL
- $24.00 - $32.31 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Paid time off
5d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Business Analyst - OEMS
Clearwater Analytics, LLC —Chicago, IL
- $85,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Finance
- Disability insurance
- Health insurance
Quick Apply
Tech Solution Center Analyst Lead
PNC Financial Services Group —Chicago, IL
- $49,500 - $82,500 a year
- Full-time
- Research
- Mid-level
- Office
- Wellness program
- Health savings account
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
Quick Apply
Data Analytics Supervisor (SQL & Power BI) - Remote
Allied Benefit Systems —Chicago, IL
- $60,000 - $65,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
3d
Data Analyst - Data Ops
Allied Benefit Systems —Chicago, IL
- $50,000 - $55,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Disability insurance
- Health insurance
Business Analyst
Berkley —Schaumburg, IL
- $66,000 - $123,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- SQL
- Profit sharing
- Health insurance
Retirement and Wealth - Appian Business Analyst (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $82,000 - $107,000 a year
- Overtime
- Remote
- 5 years
- Finance
- SQL
- Health savings account
- Paid holidays
Sr. System Administrator
HARRIS & HARRIS LTD —Chicago, IL
- $100,000 - $120,000 a year
- Call employer
- Customer service
- HIPAA
- 3 years
- Travel reimbursement
- Commuter assistance
Quick Apply
IT Analyst II - Access and Provisioning Specialist
Duly Health and Care —Downers Grove, IL
- $67,953 - $101,930 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Disability insurance
- Health insurance
Quick Apply
10d
Sr. Technical Business Analyst (Remote)
Inspira Financial Trust, LLC —Oak Brook, IL
- $106,000 - $125,000 a year
- Remote
- 5 years
- Salesforce
- SQL
- Health savings account
- Paid holidays

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help desk analyst jobs near chicago, il

Help Desk Analyst

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$20 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Some college
Interpersonal skills
Customer service
Attention to detail
IT support
Customer support
Remote desktop tools
Clerical experience
Associate's degree
CompTIA A+
IT department experience
Help desk

Full Job Description

Position: Helpdesk Analyst

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift Hours: 11pm – 7am CST

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess at least 4+ years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.

EDUCATION

1. Associate degree or 2 years of college level courses.

2. Minimum of at least 4 years’ work experience in a Customer Service and/or Information Technology environment.

3. Work experience in a health care environment preferred.

4. A+ Certification preferred. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Thank you,

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Required)
IT support: 3 years (Required)
Customer support: 3 years (Required)
Customer service: 3 years (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Location:

Chicago, IL 60612 (Required)

Shift availability:

Night Shift (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk analyst jobs in chicago, il

Help Desk Analyst

Bilingual Data Analytics & Talent Planning Analyst

Help Desk Analyst

Helpdesk Analyst

Helpdesk Analyst

Help Desk Analyst

Firmwide Service Desk Analyst II (10am-6pm CT)

Sr. IT Help Desk Analyst

IT Site Support Analyst-Melrose Park, IL

Service Desk Technology Support Analyst

Business Analyst - OEMS

Tech Solution Center Analyst Lead

Service Desk Analyst

Data Analytics Supervisor (SQL & Power BI) - Remote

Data Analyst - Data Ops

Business Analyst

Retirement and Wealth - Appian Business Analyst (Remote)

Sr. System Administrator

IT Analyst II - Access and Provisioning Specialist

Sr. Technical Business Analyst (Remote)

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