Top 24 Help desk analyst Jobs in Chicago, Il

Network Operations Analyst
The Scion Group —Chicago, IL
- $58,000 - $63,000 a year
- Urgently hiring
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
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Helpdesk Analyst
Trilogy Inc —Skokie, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
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8d
Firmwide Service Desk Analyst II (10am-6pm CT)
Kirkland and Ellis —Chicago, IL
- $73,000 - $79,000 a year
- Full-time
- Hybrid work
- Mid-level
- Windows
- Residential
- Health insurance
- Paid time off
IT Support Analyst
Proxima —Chicago, IL
- Computer science
- Azure
- Microsoft Outlook
Senior IT Data Analyst
Allied Benefit Systems —Chicago, IL
- $95,000 - $105,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- HIPAA
- Disability insurance
- Health insurance
Helpdesk Analyst
INISGHT2PROFIT —Chicago, IL
- $55,000 - $65,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Health insurance
- Dental insurance
6d
Business Analyst
Clearwater Analytics, LLC —Chicago, IL
- $85,000 - $120,000 a year
- Full-time
- Research
- Mid-level
- Finance
- Disability insurance
- Health insurance
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9d
Support Supervisor, IT
Houlihan Lokey —Chicago, IL
- $110,000 - $150,000 a year
- Full-time
- Computer Science
- 5 years
- Office
Sr. System Administrator
HARRIS & HARRIS LTD —Chicago, IL
- $100,000 - $120,000 a year
- Call employer
- Customer service
- HIPAA
- 3 years
- Travel reimbursement
- Commuter assistance
Quick Apply
Service Desk Analyst
Sonoma Consulting Inc. —Glenview, IL
- Overtime
- Spanish
- Microsoft Excel
- Mid-level
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Advanced HRIS Analyst
CCI BU —Chicago, IL
- $93,000 - $105,000 a year
- Full-time
- Research
- Mid-level
- 3 years
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Programmer Analyst 24-52
Office of the Illinois Attorney General —Chicago, IL
- $64,152 - $75,672 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Senior Trading Support Analyst - VN2612
Marex —Chicago, IL
- $70,000 - $125,000 a year
- Weekends as needed
- Office
- APIs
- Senior level
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Product Data Analyst
Wand —Chicago, IL
- $145,000 - $175,000 a year
- Full-time
- Remote
- SQL
- Senior level
19h
Sr. Data Engineer
Octave —Chicago, IL
- $142,600 - $176,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- System design
- AD&D insurance
- Paid holidays
Quick Apply
Sr Application Support Analyst
S&S Activewear LLC —Bolingbrook, IL
- $85,363 - $92,477 a year
- Full-time
- Background check
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
VP, Data & Analytics
Scribd, Inc. —Chicago, IL
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance
Oracle Business Systems Analyst
UGN —Downers Grove, IL
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- AD&D insurance
- Paid holidays
Quick Apply
Performance Management and Assessment Analyst
Evanston/Skokie School District 65 —Evanston, IL
- $55,569 - $66,683 a year
- School experience
- 5 years
- Mid-level
- Disability insurance
- Health insurance

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help desk analyst jobs near chicago, il

Network Operations Analyst

The Scion Group -
Chicago, IL

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Job Details

Full-time
$58,000 - $63,000 a year

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

Customer communication

Full Job Description

Want to learn more about The Scion Group? Check out our website.

We're hiring immediately!

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

This position will be based full-time out of our corporate headquarters in Chicago, IL.

Your Opportunity

The NetOps Analyst I is an entry-level technical role responsible for monitoring, supporting, and maintaining the organization's network infrastructure across The Scion Group's corporate and property environments. This position serves as the first line of defense in identifying and responding to network-related incidents, ensuring system availability and performance.

The Analyst monitors network systems, responds to alerts, performs basic troubleshooting, and escalates issues as needed. Responsibilities also include documenting incidents, supporting network-related service requests, and assisting with routine operational tasks. This role requires strong attention to detail, adherence to processes, and the ability to operate in a fast-paced, monitoring-driven environment.

Your Responsibilities

Network Monitoring & Incident Response

Monitor network infrastructure, systems, and services using monitoring tools and dashboards.
Identify, triage, and respond to network alerts, outages, and performance issues.
Perform initial troubleshooting for connectivity issues including LAN/WAN, Wi-Fi, and ISP-related incidents.
Escalate unresolved or critical incidents to Network Engineers or Tier 2/3 support teams.

Ticket Management & Documentation

Create, update, and manage incident and service request tickets within the ticketing system.
Accurately document alerts, troubleshooting steps, actions taken, and resolution outcomes.
Maintain clear communication with stakeholders regarding incident status and updates.

Operational Support

Assist with routine network tasks such as device reboots, port checks, and configuration validation.
Support basic network changes under supervision, following change management procedures.
Help maintain network documentation, diagrams, and standard operating procedures.

Alerting & Escalation Coordination

Prioritize alerts based on severity and business impact.
Ensure timely escalation and follow-through incidents impacting critical systems.
Coordinate with internal IT teams, vendors, and service providers during outages.

Property & Infrastructure Support

Provide remote network support to corporate and property locations.
Assist in troubleshooting property-level connectivity issues including switches, access points, and firewalls.
Support onboarding of new properties by assisting with network readiness checks and monitoring setup.

Performance & Reporting

Assist in tracking network uptime, performance metrics, and recurring incidents.
Identify trends in alerts or incidents and report findings to senior team members.
Support basic reporting needs for network health and availability.

Professional Development & Best Practices

Follow established network operations procedures and escalation protocols.
Stay up to date on networking fundamentals, tools, and monitoring systems.
Participate in team meetings and continuous improvement initiatives.

The responsibilities listed above may not be all-inclusive.

What We Require

Education

Associate degree or equivalent experience in Information Technology, Networking, Computer Science, or a related field preferred.
Industry certifications such as CompTIA Network+, CCNA, or equivalent certifications are considered a plus.

Work Experience

1 to 3 years of experience in technical support, IT operations, help desk, or network support preferred.
Experience working in a customer service or support-focused environment preferred.
Experience supporting enterprise networking or wireless environments is a plus.

Specific Competencies

Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VLANs, switching, and wireless networking concepts.
Basic troubleshooting knowledge related to LAN/WAN, Wi-Fi, and internet connectivity issues.
Strong attention to detail and ability to follow operational procedures and escalation processes.
Ability to prioritize tasks and respond effectively in a fast-paced support environment.
Experience with ticketing systems and incident management processes preferred.
Familiarity with network monitoring tools and dashboards is a plus.
Ability to work independently as well as collaboratively within a team environment.
Strong organizational, documentation, and communication skills.

Operational Details

Job location is based at the Chicago Headquarters
Working hours consist of standard daytime business operating hours with occasional after-hours availability for emergencies from time-to-time.
Up to 25% travel throughout the year may be required
Ability to lift up-to 50 lbs. of equipment

Your Benefits

FLSA Status Exempt
Discretionary annual bonus
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k Matching
Paid Maternity Leave

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

IND-B #wearehiring #werehiring

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Refine Your Search

help desk analyst jobs in chicago, il

Network Operations Analyst

Helpdesk Analyst

Firmwide Service Desk Analyst II (10am-6pm CT)

IT Support Analyst

Senior IT Data Analyst

Helpdesk Analyst

Business Analyst

Support Supervisor, IT

Sr. System Administrator

Service Desk Analyst

Advanced HRIS Analyst

Programmer Analyst 24-52

Service Desk Technology Support Analyst

Senior Trading Support Analyst - VN2612

Product Data Analyst

Sr. Data Engineer

Sr Application Support Analyst

VP, Data & Analytics

Oracle Business Systems Analyst

Performance Management and Assessment Analyst

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