Top 45 Help desk supervisor Jobs in Chicago, Il

Service Desk Manager/Supervisor - IT Support
Revolution Technologies, LLC —Chicago, IL
- $40 - $60 an hour
- Full-time
- Background check
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
5d
IT Assistant / Help Desk (Entry Level)
ACTS Aviation Security —Des Plaines, IL
- $55,000 a year
- Research
- Office
- High school diploma or GED
- Disability insurance
- Health insurance
Quick Apply
Systems Administrator
Econ One Research, Inc. —Chicago, IL
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Dental insurance
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Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Lead, IT Service Delivery
Coeur Mining —Chicago, IL
- $98,000 - $117,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Paid time off
- Parental leave
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8d
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
IT Manager
GC America Inc —Alsip, IL
- $100,000 - $150,000 a year
- Hybrid work
- Computer science
- Computer Science
- OSHA
- Health savings account
- Paid holidays
Manager, Workplace Technology Services
Coates Group —Chicago, IL
- $85,000 - $120,000 a year
- Email
- 5 years
- Senior level
- Leadership
- Opportunities for advancement
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IT Manager
USA Clinics Group —Northbrook, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply
IT Infrastructure Manager
ROSE PAVING LLC —Villa Park, IL
- $130,000 - $150,000 a year
- Full-time
- 7 years
- Computer Science
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Tech I
Wind Creek Hospitality —Chicago, IL
- $20.30 - $25.05 an hour
- Weekends as needed
- Research
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Associate IT Operations Engineer
Green Thumb —Chicago, IL
- $65,000 - $75,000 a year
- On call
- Remote
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
Quick Apply
Manager Information Technology and Security Operations
Olivine, Inc. —Chicago, IL
- $125,000 - $150,000 a year
- Full-time
- Google Workspace
- 7 years
- Office
Systems Engineer I
Lessen —Chicago, IL
- $100,000 - $115,000 a year
- Full-time
- Customer service
- System design
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
9d
Service Desk Technology Support Analyst
Sonoma Consulting Inc. —Elk Grove Village, IL
- Full-time
- ERP systems
- Research
- Mid-level
Quick Apply
Help Desk Technician (Tier 1-2)
Lyra Technology Group —Lisle, IL
- $50,000 - $65,000 a year
- SharePoint
- Experience equivalent to degree accepted
- In-person
- Disability insurance
- Health insurance
Quick Apply
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply

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help desk supervisor jobs near chicago, il

Service Desk Manager/Supervisor - IT Support

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$40 - $60 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Optimizing workflow processes
Desktop support
Managing technical support teams
Team member evaluation
Content creation for technical audiences
IT management
Managing teams in a customer support role
Workflow management (operations management method)
Coaching
Shift management
Frontline customer support management
Team development
Supervising experience
Bachelor's degree
Desktop (troubleshooting support)
IT support
Mentoring
Technical writing
Desktop administration
Cross-functional collaboration
Project stakeholder communication
Cross-functional communication
Team building
Performance evaluation

Full Job Description

Position: Service Desk Process Analyst - Shift Supervisor

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift & Schedule Details (using the Pitman Rotation Schedule 2/2/3): 24/7 environment with 12 hours shifts

Job Summary

We are looking to hire a Service Desk Process Analyst Shift Supervisor to provide 24/7 supervisory coverage for our IT Service Desk and Desktop Support teams. These individuals will be accountable for team performance metrics, coaching team members, serve as the primary escalation point during their shift, and lead communications during major incidents.

Ideal Candidate Profile

The ideal candidate has supervised teams across the full spectrum of end-user IT support, not just one narrow function. They understand how a service desk call can become a desktop dispatch, how a new hire onboarding request flows through provisioning and asset management, and how these handoffs break down without clear communication and process. They've seen work from multiple angles and can coach analysts across all of these functions, not just the one they came from.

Calm, Clear Communicator Under Pressure

This role will be the voice of IT during major incidents. Supervisors draft and send written and verbal communications to the entire organization in real time during a major incident. Candidates must show they can:

1. Translate technical details into clear, jargon-free written updates for both business stakeholders and mass communications to the entire organization

2. Communicate confidently with both technical subject matter experts and executive leadership

3. Stay composed and precise when urgency is high and information is incomplete

Developer of People

Our team members are capable but have lacked consistent guidance. We don't need someone who monitors dashboards and tells people to work harder. We need someone who works alongside the team and coaches. Candidates must show they can:

1. Observe work patterns, identify skill gaps, and provide hands-on coaching and mentoring

2. Listen to challenges and remove obstacles that slow the team down

3. Hold people accountable through support and conversations, not just metrics

4. Invest in growing each analyst's capabilities over time

Team Oriented Problem Solver

Individual metrics don't move the needle if the team isn't succeeding together. We need supervisors who think beyond their own shift. Candidates must show they can:

1. Identify opportunities to optimize how work flows across shifts (e.g., tasks that can be completed overnight when call volumes are low)

2. Proactively seek additional responsibilities that benefit the overall operation

3. Share insights and improvements across shifts and support groups rather than working in a silo

Thank you,

Pay: $40.00 - $60.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT management: 4 years (Required)
Shift management: 4 years (Required)
IT support: 4 years (Required)
Mentoring: 4 years (Required)
Desktop support: 5 years (Required)

Location:

Chicago, IL 60612 (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk supervisor jobs in chicago, il

Service Desk Manager/Supervisor - IT Support

Manager - IT Service Desk

IT Help Desk Supervisor

ITSM / Service Desk Lead

IT Assistant / Help Desk (Entry Level)

Systems Administrator

Service Desk Process Lead

Lead, IT Service Delivery

Helpdesk Technician II

IT Manager

Manager, Workplace Technology Services

IT Manager

IT Infrastructure Manager

IT Tech I

Associate IT Operations Engineer

Manager Information Technology and Security Operations

Systems Engineer I

Service Desk Technology Support Analyst

Help Desk Technician (Tier 1-2)

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

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