Top 147 Inbound call center Jobs in Chicago, Il

Inbound Call Center Representative
Great Lakes Credit Union —Chicago, IL
- $20.48 - $30.73 an hour
- Full-time
- 1 year
- Leadership
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
PHONE RECEPTIONIST
Law Offices of Bradley S Dworkin P C —Chicago, IL
- $22 - $23 an hour
- Full-time
- Hybrid work
- Spanish
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
Customer Solutions Specialist (Hybrid-Chicago, IL)
Byline Bank. —Chicago, IL
- $21.63 - $26.92 an hour
- Full-time
- Hybrid work
- Spanish
- High school diploma or GED
- Analysis skills
Customer Service Representative, Associate
Lawson Products —Chicago, IL
- $21.50 an hour
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Health insurance
Patient Registration Specialist I - second shift
Ann & Robert H. Lurie Children’s Hospital of Chicago —Streeterville, IL
- $19.00 - $28.50 an hour
- Full-time
- Bachelor of Science
- Medical office experience
- High school diploma or GED
- 403(b) matching
- Paid parental leave
Call Center/Patient Service Representative
TCA Health Inc. —Chicago, IL
- $17 - $22 an hour
- Part-time
- Spanish
- HIPAA
- English
Quick Apply
5d
Customer Service Representative
United Auto Insurance —Chicago, IL
- Part-time
- Computer literacy
- Windows
- Computer skills
Call Center Remote Customer Service Representative
VIMO INC —Clarendon Hills, IL
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Health insurance
Quick Apply
Member Care Representative - Inbound Call Center
Alliant Credit Union —Chicago, IL
- $22 an hour
- Full-time
- Hybrid work
- High school diploma or GED
- Entry level
- Paid parental leave
- Paid holidays
Quick Apply
Patient Experience Coordinator (Call Center)
SpaDerma —Chicago, IL
- $19 - $22 an hour
- Full-time
- Google Workspace
- Sales
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Customer Care Specialist II (Manheim)
Cox Automotive —Chicago, IL
- $18.17 - $27.31 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid jury duty
- Paid holidays
Dispatcher
WeDriveU —Chicago, IL
- $24 an hour
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Paid holidays
Quick Apply
HVAC Call Center Representative
Johnstone Supply | The Huestis-Meyers Group —Crestwood, IL
- $22 - $26 an hour
- Organizational skills
- Communication skills
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
GUARANTEE TRUST LIFE INS CO —Glenview, IL
- $26 - $27 an hour
- Full-time
- Microsoft Word
- Spanish
- Office
- Profit sharing
- Health savings account
14d
Call Center Specialist
UChicago Medicine AdventHealth Hinsdale —Hinsdale, IL
- $18.51 - $29.62 an hour
- Full-time
- Spanish
- Computer literacy
- Writing skills
- Paid parental leave
- Disability insurance
1d
Performance Coach Contact Center
TriWest Healthcare Alliance —Chicago, IL
- $62,000 - $73,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Military
- AD&D insurance
- Disability insurance
Customer Support Center Representative I, II
Old Second National Bank —Lombard, IL
- $19.50 - $27.00 an hour
- Hybrid work
- Bilingual
- Writing skills
- Research
Quick Apply
Customer Experience Advocate
Panduit —Tinley Park, IL
- $22 - $25 an hour
- Online Application
- Hybrid work
- Hospitality
- Oracle
- US work authorization
- Profit sharing
- Health insurance
Call Center Representative
A ANDI MEDICAL TRANSPORTATION INC. —Palos Hills, IL
- Full-time
- High school diploma or GED
- Computer skills
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Call Center Representative
Legacy Parking —Chicago, IL
- Part-time
- Spanish
- English
- Windows
Quick Apply

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Inbound Call Center Representative

Great Lakes Credit Union -
Chicago, IL

Quick Apply

Job Details

Full-time
$20.48 - $30.73 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance

Qualifications

Customer records maintenance
Personal service client interaction documentation
Financial sales
Financial services customer support
Customer relationship building
Promoting products
Account maintenance
Account troubleshooting
Client inquiry handling
Promoting bank products
De-escalation techniques
Conflict de-escalation
Financial issue resolution
Decision making
Customer engagement
Financial product expertise
Financial goal setting advisory services
Customer issue escalation
Financial needs assessment
Fraud prevention policy implementation
Assisting with digital banking services
Handling account queries
1 year
Cross-functional collaboration
Suggestive selling
Solution selling approach
Leadership
Promoting bank services
Entry level
Credit card services

Full Job Description

Great Lakes Credit Union is Hiring GREAT people for our GREAT team!

Do you enjoy customer interaction and relationship building?

WE WANT YOU ON OUR TEAM!

The salary range for this position is $ 20.48 to $30.73, with an anticipated hiring range of $20.48 to $25.60 based on qualifications and experience. The broader range reflects the full pay grade for the position, including future growth opportunities within the role

The Member Care Specialist is responsible for performing all duties with a high proficiency level, providing exceptional service to all members and potential members within all contact center channels. Acts as the members' most valued financial partner, taking every opportunity to understand and assess their financial needs and goals. Maintains positive working relationships by supporting the Standards of Greatness. Supports sales and service efforts by advising members of appropriate products and services utilizing E.A.R.N. model skills which help them achieve their financial goals and maintain their accounts. Performs all duties with accuracy and remains in compliance with federal and state laws, rules and regulations, and complies with GLCU's policies and procedures.

As a Member Care Specialist your duties will be:

Handles a wide variety of member requests and inquiries.
Utilizes appropriate security measures to identify members and protects against fraud.
Maintain a thorough understanding of our products and services to assist members effectively.
Actively listens and asks questions to determine member needs; identifies and recommends appropriate solutions, presenting features and benefits of products and services.
Seeks opportunities to attract, retain, and expand member relationships.
Uses sound judgment to handle complex account inquiries and practices good decision-making skills to perform one contact resolution whenever possible.
Performs all duties with a high level of accuracy and attention to detail, accurately documenting member interactions and transactions in the core system.
Identifies and uses appropriate software and tools to troubleshoot concerns regarding digital services, cards, transactions, payments and special accounts.
Assist members in navigating online banking and mobile app services, troubleshooting issues, and guiding them through various digital transactions.
Investigates and resolves member concerns, providing appropriate advice and counseling to member inquiries and problems.
Effectively diffuses irate members and situations with patience and tact.
Identifies and reports potential fraud or suspicious activities and educates members on best practices for safeguarding their accounts.
Provides feedback to leadership on issues affecting members’ experience or disrupting operations.
Works with other credit union team members to proactively meet member needs in a responsive, efficient manner across department lines.
Consistently achieves individual goals and contributes to department and credit union success.
Responsible for maintaining compliance with all applicable federal, state, and local rules and regulations, and following all GLCU policies, procedures and internal controls.
All other duties as assigned.

Requirements needed to be part of this team:

1 year experience in a call center environment or financial institution.
Proficient in all of the Member Contact Center functions and responsibilities and has completed all 3 phases of training.

Benefits We Offer:

At GLCU, we believe that our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your well-being and help you thrive both personally and professionally. Here’s what you can expect:

Competitive total compensation package: We offer a competitive total compensation salary structure that rewards your hard work and contributions.
Health & Wellness: Enjoy comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. We also provide access to wellness programs and health membership reimbursement. The company paid STD and LTD.
Employee Banking Benefits: Enjoy the flexibility and convenience with 24/7 digital banking, a network of more than 30,000 ATMs, 18 branches.
Company Paid Life Insurance: Enjoy peace of mind with company-paid life insurance, providing financial protection for you and your loved ones.
Generous Paid Time Off: Recharge and relax with a generous PTO policy and paid holidays.
Retirement Savings Plan 401(k): Plan for your future with our 401(k)-retirement savings plan, complete with employer matching contributions to help you reach your financial goals.
Professional Development: We are committed to your growth! Take advantage of our training programs, mentorship opportunities, and tuition reimbursement for continuing education.
Employee Recognition Programs: We celebrate your achievements and milestones through various recognition programs.
Diverse and Inclusive Culture: Join a vibrant team that values diversity and fosters an inclusive environment where everyone feels welcome and empowered.
Community Engagement: Participate in our community service initiatives and volunteer opportunities to make a positive impact in the communities we serve.

Join us at GLCU and discover a workplace that invests in you! We’re the total package!

Great Lakes Credit Union is proud to be an Equal Opportunity Employer,

Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Quick Apply

Refine Your Search

inbound call center jobs in chicago, il

Inbound Call Center Representative

PHONE RECEPTIONIST

Customer Solutions Specialist (Hybrid-Chicago, IL)

Customer Service Representative, Associate

Patient Registration Specialist I - second shift

Call Center/Patient Service Representative

Customer Service Representative

Call Center Remote Customer Service Representative

Member Care Representative - Inbound Call Center

Patient Experience Coordinator (Call Center)

Customer Care Specialist II (Manheim)

Dispatcher

HVAC Call Center Representative

Customer Service Representative

Call Center Specialist

Performance Coach Contact Center

Customer Support Center Representative I, II

Customer Experience Advocate

Call Center Representative

Call Center Representative

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