Top 15662 Manager, customer service Jobs in Chicago, Il

Facilities Support Manager
Advanced Technology Services —Elk Grove Village, IL
- $93,930.53 - $125,240.73 a year
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Health insurance
- Dental insurance
8d
Associate Customer Success Manager, Uber Direct Enterprise
Uber —Chicago, IL
- $81,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- 401(k)
Assistant Manager - AO Customer Service
United Airlines —Chicago, IL
- $88,259.40 - $107,872.60 a year
- Weekends as needed
- Mid-level
- Travel
- US work authorization
- Paid holidays
- Disability insurance
1d
Customer Service Lead
Advanced Purification Engineering Corporation —Rosemont, IL
- $110,000 - $130,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Supervising experience
- Dental insurance
- Paid time off
Quick Apply
9d
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
9d
Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Paid parental leave
- Health insurance
Customer Success Manager
CodeHS, Inc. —Chicago, IL
- $64,000 - $78,000 a year
- Full-time
- School experience
- Computer science
- Writing skills
Quick Apply
Office Manager, Customer Innovation Center
Belden Inc —Chicago, IL
- $75,000 - $95,000 a year
- Mid-level
- Office
- Contracts
- Health savings account
- Employee stock purchase plan
Customer Experience Manager
Visual Comfort & Co. —Skokie, IL
- $110,000 - $115,000 a year
- Weekends as needed
- Mid-level
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
Manager, Customer Support
Applied Systems, Inc. —Chicago, IL
- $75,000 - $105,000 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
district manager- Chicago SW Suburbs/Indiana
Starbucks —Chicago Ridge, IL
- $96,900 - $145,400 a year
- Weekends as needed
- Inventory management
- Military
- 3 years
- Paid parental leave
- Paid holidays
Manager, Care Management Support
Humana —Chicago, IL
- $78,400 - $107,800 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid parental leave
- Paid holidays
Customer Service Specialist
Bel Group —Chicago, IL
- $60,000 - $70,000 a year
- Full-time
- Remote
- Microsoft Excel
- Mid-level
- Business development
- Health insurance
- Dental insurance
SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
8d
Client Success Representative (Remote)
Demand.com —Chicago, IL
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Administrative Manager
Freeman Mathis and Gary LLP —Chicago, IL
- $80,000 - $110,000 a year
- Pass drug screening
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
10d
Office Manager - Chicago
Pattern Energy Group LP —Chicago, IL
- $80,000 - $108,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Customer Education Manager
Mastercard —Chicago, IL
- $86,000 - $137,000 a year
- Online Application
- Mid-level
- Continuous improvement
- Communication skills
- Paid jury duty
- Health savings account
Customer Success Manager
Reveal —Chicago, IL
- $87,550 - $103,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Office Manager
O'Hagan Meyer —Chicago, IL
- $100,000 - $130,000 a year
- Full-time
- 5 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply

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Facilities Support Manager

Advanced Technology Services -
Elk Grove Village, IL

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Job Details

$93,930.53 - $125,240.73 a year
8 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Manufacturing equipment maintenance
Manufacturing plant facilities maintenance experience
Computer operation
Customer communication
Customer relationship building
HVAC system maintenance
Supervising experience
Math
Inferential statistics
Team management
Customer relationship management
Water systems
Probability theory
Managing facilities maintenance teams
Industrial equipment
Wastewater systems

Full Job Description

Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

Principal Duties/Responsibilities:

Accounts for expenses (such as labor, overtime, travel) of the assigned departments.

Conducts coaching sessions with personnel as needed. Prepares performance evaluations, works with individuals on career planning, training, and skills development. Ensures compliance with hourly work rules. Provides input into hiring/termination decisions.

Attends departmental and customer meetings as needed.

Maintains regular interaction with management team and customers.

Ensures all required reporting is completed.

Utilizes multiple enterprise systems to conduct daily business within department.

Makes personal follow up calls to all customer complaints. Escalation point for customer complaints.

Adheres to all ISO processes, procedures, and policies.

Develops and maintains business relationship with all ATS departments.

Continually improves processes; quantitatively monitors processes. Completes required quality core classes and uses skills and techniques presented. Uses the Core Values in work environment. Ensures compliance with company/customer safety procedures.

Knowledge, Skills, Abilities (KSAs), & Competencies:

Essential KSAs:

Maintain all plant utility systems including steam systems, HVAC, waste water, and plumbing by directing maintenance personnel in all aspects of preventative maintenance and repairs.
Bachelor’s degree or equivalent from a four-year college; or equivalent combination of education and experience which provides the required knowledge, skills, and abilities.
Five (5) years of supervisory experience or demonstrated ability to successfully supervise people and customer relations.
Ability to: read and interpret documents such as operating instructions and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees; work with mathematical concepts such as probability and statistical inference; apply concepts such as fractions, percentages, ratios, and proportions to practical situations; solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret and give a variety of instructions furnished in written, oral, diagram, or schedule form.
Must be a team player, organized, self-motivated and able to prioritize. Must have comprehensive computer skills.

Desirable KSAs:

Outstanding people and communication skills for interaction with customers, subordinates, and management.

Proficient in the Windows operating environment and the following software: Microsoft Word, Excel, and Outlook.

Competencies:

Communications

Customer Focus

Safety

Judgement and Decision Making

Business Acumen

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to stand; walk; use hands/fingers to handle, or feel; reach with hands and arms; stoop, kneel, crouch; and talk or hear. The employee is also required to use a telephone with headset for verbal troubleshooting, frequent use of a standard keyboard and computer to document calls in a ticketing system, and occasional use of other office equipment. The employee must occasionally lift and/or move more than 30 pounds. The employee is occasionally required to sit for long periods and use close and color vision. Work is typically performed in a moderately noisy business office.

ATS believes in fair and equitable pay. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer market leading benefit programs including Medical, Dental and Vision plans, PTO, a 401k retirement plans with employer matching, tuition reimbursement, and more.

Pay Range

$93,930.53—$125,240.73 USD

ATS is committed to providing equal employment opportunities in all aspects of employment to all applicants and employees without regard to age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information, or other legally protected status. Review the privacy policy here.

ATS se compromete a brindar igualdad de oportunidades de empleo en todos los aspectos del empleo a todos los solicitantes y empleados, independientemente de su edad, color, raza, religión, sexo (incluido el embarazo, identidad de género y orientación sexual), origen nacional, discapacidad, estatus de veterano, información genética u otro estatus legalmente protegido. Revisión de la política de privacidad aquí here.

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Refine Your Search

manager, customer service jobs in chicago, il

Facilities Support Manager

Associate Customer Success Manager, Uber Direct Enterprise

Assistant Manager - AO Customer Service

Customer Service Lead

Customer Service Manager

Manager, Customer Support

Customer Success Manager

Office Manager, Customer Innovation Center

Customer Experience Manager

Manager, Customer Support

district manager- Chicago SW Suburbs/Indiana

Manager, Care Management Support

Customer Service Specialist

SERVICE DESK LEAD

Client Success Representative (Remote)

Administrative Manager

Office Manager - Chicago

Customer Education Manager

Customer Success Manager

Office Manager

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Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and we make factories run better.

Fundada en 1985, ATS es una empresa con presencia en los Estados Unidos, México y el Reino Unido. Somos profesionales en mantenimiento industrial y hacemos que las fábricas funcionen mejor.

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