Top 3600 Manager client support Jobs in Chicago, Il

Manager - Client Accounts
RR Donnelley —Chicago, IL
- $85,000 - $136,000 a year
- Full-time
- Pass drug screening
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
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6d
Complex Trade Support Client Relationship Manager
Morgan Stanley —Chicago, IL
- $58,000 - $115,000 a year
- Research
- Mid-level
- Bachelor's degree
- Health savings account
- Paid holidays
Client Success Manager
hc1 Insights, Inc. —Chicago, IL
- Remote
- Senior level
12d
Client Onboarding Manager
SpotOn —Chicago, IL
- $77,900 - $100,000 a year
- Full-time
- Hybrid work
- Spanish
- English
- 3 years
- Commuter assistance
- Paid parental leave
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Futures Client Relationship Manager
Morgan Stanley —Chicago, IL
- $58,000 - $115,000 a year
- Research
- Mid-level
- Office
- Health savings account
- Paid holidays
Office Manager - Chicago
Pattern Energy Group LP —Chicago, IL
- $80,000 - $108,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
12d
Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Winnetka, IL
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
Quick Apply
Manager of Outpatient Programs
HAYMARKET CENTER —Chicago, IL
- $60,320 - $78,820 a year
- Full-time
- Management
- Addiction Medicine
- Licensed Clinical Social Worker
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ERP Enablement Lead (with WMS experience)
Moesle Meats —Chicago, IL
- $85,000 - $105,000 a year
- Full-time
- Background check
- Spanish
- 5 years
- Health insurance
- Dental insurance
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9d
LCSW Clinical Supervisor - Lakeview
Clarity Clinic —Chicago, IL
- $55 - $65 an hour
- Full-time
- Hybrid work
- Master of Social Work
- Psychiatry
- Licensed Clinical Social Worker
- Continuing education credits
- Health insurance
Quick Apply
Engineering Manager, Transportation Design
Milhouse Engineering and Construction, Inc. —Chicago, IL
- $141,000 - $215,000 a year
- Full-time
- Hybrid work
- Office
- Bachelor's degree
- Mentoring
- Commuter assistance
- Paid parental leave
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Manager, Industry Relations
LUGPA —Chicago, IL
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- 5 years
- Research
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
10h
RN Care Manager – Independent Senior Living, Weekdays 9 AM–3 PM
Custom Home Care —Lincolnwood, IL
- $32 - $40 an hour
- Part-time
- Background check
- Nursing
- RN License
- Mileage reimbursement
- Health insurance
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Loan Portfolio Manager (Asset Manager)
Chicago Community Loan Fund —Chicago, IL
- $62,520 - $78,150 a year
- Full-time
- Hybrid work
- Background check
- Construction site
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Clinical Lead Supervisor (BCBA) - Mt. Greenwood (Chicago, IL) - $10,000 Sign-On Bonus
The Place for Children with Autism —Illinois
- $90,000 - $102,000 a year
- Hybrid work
- Mid-level
- 3 years
- Clinic
- Continuing education credits
- Mileage reimbursement
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Clinical Lead Supervisor (BCBA) - Pilsen (Chicago, IL)- $10,000 Sign-On Bonus
The Place for Children with Autism —Chicago, IL
- $90,000 - $102,000 a year
- Hybrid work
- Mid-level
- 3 years
- Clinic
- Continuing education credits
- Mileage reimbursement
Quick Apply
Chain Account Manager Wine & Spirits 10+ YRS EXP.
InterTrade USA Company —Chicago, IL
- $62,559 - $75,514 a year
- Full-time
- No background check
- Budgeting
- In-person
- Health insurance
- Dental insurance
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Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago
Companion (Wicker Park) —Chicago, IL
- $120,000 - $160,000 a year
- Full-time
- Microsoft Outlook
- Clinic experience
- Recruiting
- Paid parental leave
- Disability insurance
Quick Apply
Account Manager II
Paylocity —Schaumburg, IL
- $25 - $30 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
6d
Clinical Supervisor
Confidential —Chicago, IL
- $72,000 - $80,000 a year
- Full-time
- 5 years
- Licensed Clinical Social Worker
- Mid-level
- 403(b) matching
- Health insurance
Quick Apply
8h

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manager client support jobs near chicago, il

Manager - Client Accounts

RR Donnelley -
Chicago, IL

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Job Details

Full-time
$85,000 - $136,000 a year
6 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Adoption assistance
On-the-job training
Parental leave
Vision insurance
401(k) matching
Life insurance

Qualifications

Customer communication
Contract management
Confidential information handling
Managing teams in a customer support role
Team leadership
Managing clients in a customer support role
Profit & Loss statement
Productivity software
Cross-functional collaboration
Profit and loss analysis
Cross-functional communication

Full Job Description

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Position summary

The Account Manager is an operations leader who will communicate a vision for how Williams Lea best serves our clients across single or multiple service offerings, and who empowers and enables their team to bring that vision to life. The role focuses on executing service delivery, delivering operational excellence, implementing optimized cost to serve models, applying continuous improvement initiatives, and team growth and development.

Job duties

(* denotes an “essential function”)

- Oversee contracted operation(s) to ensure needs of the contract and client are met while addressing needs of employees
- People Leadership – develop a highly functioning client team
- - Responsible for full employee lifecycle of direct and indirect reports including, but not limited to interviewing and hiring; onboarding and induction; on-the-job training; professional learning, development, and growth; performance management including reviews and goal setting; talent management including succession planning for key roles; off-boarding management
- - Ensure direct and indirect reports understand and are compliant with company and client policies, service level agreements (SLAs) and expected quality of work, utilizing corrective action when necessary
- - Engage in regular and consistent communication with employees, hold regular team meetings and individual (1:1) meetings to ensure open lines of communication for company and client information, as well as to discuss clear expectations, performance and progress against goals and development
- - Foster cross-training and a sense of team work to optimize client service delivery
Operational Leadership – ensure account meet or exceed client expectations
- - Establish, execute, and sustain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure client satisfaction and exceptional employee performance
- - Ensure Engage is implemented and utilized by team according to best practices
- - Understand how Engage operates, the data it requires and generates.
- - Utilize Engage output for client reporting at an expert level and use data to manage team, workflow, quality and individual performance
- - Drive continuous improvement; keep client and manager informed of significant and potential issues, and communicate proposed solutions or processes that will avoid future or other potential issues; timely resolve issues escalated by the client
- - Manage staffing and workflow volumes; use workflow management system to justify headcount based on work volumes and allocate staffing resources by shift or service line accordingly
Financial and Contractual Management
- - Review monthly P&L and submit necessary changes to financial analyst
- - Review all labor allocations; manage over-time and time-off to avoid non-billable charges
- - Create and distribute monthly invoice, ensuring it meets contractual requirements
- - Participate in the budget process; ensure all operational processes are managed to timeline and budget
Customer & Account Leadership –
- - Manage relationships with clients by ensuring a high level of customer satisfaction
- - Create and present monthly Client Service Review (CSR); reflect on data presented and be prepared to discuss ideas for process improvement and benefits to the client to support informed decision-making
- - Solicit feedback from clients (client outreach) regularly
- - Educate clients on Williams Lea services already provided and those available through strong sense of the client’s business and the impact our services may have on their success
- - Identify opportunities for account growth, new services, resolutions to client challenges through communication with clients/end-users – escalate opportunities to manager
Other
- Participate or lead due diligence, implementation (people, process, technology) for new business within own client account(s); participate on other or new client accounts
- Adhere to Williams Lea policies in addition to client site policies
- 5% to 6% travel requirements

Statement of other duties

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.

Working conditions

Work is performed in a professional work environment.
Adhere to business/client dress codes.
Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies.

Qualifications

A Bachelor’s degree or equivalent experience is required
Over 5 years’ experience and a proven track record of being a recognized leader and manager of people in a customer service intensive environment
Demonstrated record implementing solutions that have resolved poor client, service or contract performance or difficult situations, or have improved or sustained satisfactory contract performance
Excellent client service skills with a service-minded approach toward the client
Proven experience in the delivery and management of complex or multi-service solutions for clients
Minimum of two years of successful financial management; general understanding of how day-to-day and strategic decisions that impact P&L
Able to make independent financial decisions for scope of responsibility
Minimum of two years people management experience supporting employee lifecycle from onboarding to offboarding; use of manager self-service systems and experience with centralized HR functions
Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
Attention to detail with demonstrated organizational skills
Must be able to meet deadlines and complete all projects in a timely manner
Able to handle sensitive and/or confidential documents and information
Able to make independent decisions that conform to business needs and policy
Must be able to interact effectively with multi-functional and diverse backgrounds
Able to work in a fast-paced environment
Must be self-motivated with positive can-do attitude
Intermediate to expert level Microsoft Office skillset

Additional Information

RRD's current salary range for this role is $85,000 to $136,00 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 8:00am to 5:00pm

#GOC

#LI-0925

#li-onsite

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

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Refine Your Search

manager client support jobs in chicago, il

Manager - Client Accounts

Complex Trade Support Client Relationship Manager

Client Success Manager

Client Onboarding Manager

Futures Client Relationship Manager

Office Manager - Chicago

Registered Client Administrative Manager

Manager of Outpatient Programs

ERP Enablement Lead (with WMS experience)

LCSW Clinical Supervisor - Lakeview

Engineering Manager, Transportation Design

Manager, Industry Relations

RN Care Manager – Independent Senior Living, Weekdays 9 AM–3 PM

Loan Portfolio Manager (Asset Manager)

Clinical Lead Supervisor (BCBA) - Mt. Greenwood (Chicago, IL) - $10,000 Sign-On Bonus

Clinical Lead Supervisor (BCBA) - Pilsen (Chicago, IL)- $10,000 Sign-On Bonus

Chain Account Manager Wine & Spirits 10+ YRS EXP.

Medical Lead Veterinarian at Companion Animal Wicker Park, Chicago

Account Manager II

Clinical Supervisor

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