Pay: From $20.00 per hour
Ethos Chicago – Customer Care Advisor / Front Desk (Full-Time)
Join Our Growing Team at Ethos MedSpa
We are seeking an experienced and service-driven Customer Care Advisor to join our exceptional team at Ethos MedSpa in Chicago. If you are energetic, polished, self-motivated, and thrive in a professional, drama-free environment where excellence is the standard — we would love to meet you.
This position works collaboratively with our customer care team, medical spa professionals, ownership, to deliver an elevated client experience while supporting continued expansion in the Chicago market.
The Ethos Culture
Our ideal candidate embodies the ETHOS values:
E – Excellence
T – Teamwork
H – Harmony
O – Overcoming Attitude & Service to Others
S – Self (Work-Life Balance)
Position Overview
The Customer Care Advisor is the first point of contact for our clients and represents the Ethos brand with professionalism and warmth. This individual plays a vital role in daily front desk operations, retail sales, client experience, and business development initiatives — including social media engagement.
This is a self-driven role that requires initiative, accountability, and close communication with leadership.
Key Responsibilities
Client Experience & Sales
Deliver exceptional, client-focused customer service via phone, email, text, and in person
Educate clients on products and services, confidently recommending treatments and retail
Drive service bookings and maximize retail sales
Ensure every guest experience is clean, inviting, professional, and relaxing
Front Desk Operations
Greet guests and manage check-in/check-out processes
Schedule, confirm, and modify appointments
Maintain waitlists to optimize booking gaps
Perform opening and closing procedures
Maintain accurate cash handling and daily reconciliation
Retail & Inventory
Process product and service transactions
Maintain retail displays and inventory organization
Monitor stock levels and communicate shortages to management
Assist with weekly product ordering
Administrative & Database Management
Maintain accurate client records, consent forms, and financial information
Utilize CRM systems for appointment reminders, events, product launches, and follow-ups
Marketing & Social Media
Support business growth by posting on social media platforms as directed
Promote events, launches, and services to help drive new and returning business
General Qualifications
Comfortable using computer systems, scheduling software, and retail POS systems
Professional, energetic, and polished presentation
Strong communication and interpersonal skills
Proactive problem-solver with strong ownership mentality
Organized, reliable, and detail-oriented
Team-oriented, coachable, and positive
Able to maintain appearance and dress code standards
Willing to attend trainings and meetings (in-person and virtual)
Adheres to all company policies and safety standards
Available for evenings and weekends
Preferred Experience
1+ year required, 2+ years preferred in medical spa environment
Strong background in retail sales and customer relationship management
Experience driving revenue through service and product recommendations
Schedule & Availability
This is a full-time, customer-facing position (approximately 40 hours per week).
Availability must include:
Monday, Wednesday, Thursday, & Friday: 8:30am–6:30pm
Tuesday: 8:30am–8:30pm
Saturday: 8:30am–5:30pm
Some evenings and weekends required
About Ethos MedSpa
Ethos approaches beauty as a medical art — where science, precision, and personalized care come together to deliver refined, natural-looking results.
We believe aesthetic enhancement is not simply a service, but a craft rooted in clinical expertise and elevated standards. Our licensed medical professionals are dedicated to helping every client look refreshed, confident, and authentically radiant.
Our Services Include:
Advanced wrinkle relaxers such as:
Botox
Dysport
Jeuveau
Dermal fillers to restore volume and enhance facial contours
Customized facials and chemical peels
Diamond Glow
Microneedling
Advanced laser treatments for rejuvenation, resurfacing, and hair removal
Medical-Grade Skincare Lines:
SkinMedica
Epicutis
Anfisa Skin
Ethos Skincare (exclusive line)
If you are passionate about aesthetics, client experience, and growing within a high-performing, expanding team in Chicago — we invite you to apply today.
Job Type: Full-time - one position open
Benefits:
On-the-job training
Paid time off
Free virtual healthcare
Discount on retail products
Lots of complimentary medspa services
No calls please. Emails to: [email protected]
Due to the high volume of interest we may not be able to respond to everyone. Thank you for your interest in being a part of our team!
Pay: From $20.00 per hour
Benefits:
- Employee discount
- Paid time off
- Referral program
Work Location: In person
