Top 2680 Member experience specialist Jobs in Chicago, Il

Member Resource Center Specialist (MRCS)
SEIU HCII —Chicago, IL
- $46,335 - $51,572 a year
- Extended hours
- Word processing
- Computer literacy
- Writing skills
- Paid training
- Health insurance
Quick Apply
Customer Experience Specialist I
National Council of State Boards of Nursing —Chicago, IL
- $43,000 - $48,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Associate's degree
- 2 years
Quick Apply
HR Support Specialist - Entry Level
Insight —Chicago, IL
- $20 - $25 an hour
- Hospital
- Office
- High school diploma or GED
- Free parking
Quick Apply
Healthcare Documentation Specialist
RLDatix —Chicago, IL
- Email
- Remote
- Research
- Mid-level
- Paid holidays
- Disability insurance
7d
Member Engagement Specialist
National Association of REALTORS® —Chicago, IL
- $65,000 - $85,000 a year
- Hybrid work
- Marketing
- Mid-level
- Office
- Dental insurance
- Vision insurance
Quick Apply
Family Support Specialist
YMCA of Metropolitan Chicago —Chicago, IL
- From $60,000 a year
- Evenings as needed
- Background check
- Microsoft Excel
- Experience working with individuals with disabilities
- Paid holidays
- Dental insurance
Quick Apply
Membership Specialist
Griffin Museum of Science and Industry —Chicago, IL
- $60,000 - $70,000 a year
- Weekends as needed
- Microsoft Excel
- Customer service
- Ability to walk for extended periods
- Free parking
- Health insurance
Quick Apply
Remote Customer Onboarding Support Specialist
Spotter —Lemont, IL
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
1d
Communications Specialist
Morningstar —Chicago, IL
- $74,325.00 - $109,008.33 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Project management
- Wellness program
- Paid parental leave
3d
Youth Interventionist Specialist
Union League Boys and Girls Club —Chicago, IL
- $30 an hour
- Part-time
- 18 years or older
- Pass drug screening
- Mid-level
Quick Apply
Youth Development Specialist (hourly)
Metropolitan Family Services —Chicago, IL
- $18 - $45 an hour
- Part-time
- Spanish
- Mid-level
- 3 years
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TLC Training Specialist
CommonSpirit Health —Chicago, IL
- $32.46 - $53.55 an hour
- Full-time
- Mid-level
- 3 years
- Continuous improvement
7d
Senior Specialist, Employee Relations - Investigations
Ford Motor Company —Chicago, IL
- $99,100 - $166,200 a year
- Online Application
- Hybrid work
- 3 years
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
Specialist, Membership Operations
Alzheimer's Association —Chicago, IL
- $70,000 - $82,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Master's degree
- Paid holidays
- Disability insurance
Learning Specialist
DePaul University —Chicago, IL
- $47,783 - $57,148 a year
- Full-time
- Background check
- Mid-level
- Master's degree
- Paid holidays
- Health insurance
Visitation Specialist
Believe In The Children —Chicago, IL
- From $18 an hour
- Part-time
- Background check
- High school diploma or GED
- Children
- Mileage reimbursement
- Paid time off
Quick Apply
Foster Care Intake Specialist
Lawrence Hall —Chicago, IL
- $53,800 - $60,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Pass drug screening
- Office
- Commuter assistance
- AD&D insurance
Quick Apply
Victim Specialist V - Rolling Meadows
Cook County State's Attorney's Office —Rolling Meadows, IL
- $64,745 a year
- Monday to Friday
- Ability to walk for extended periods
- Mid-level
- 3 years
2d
Employee Relations Specialist
Endeavor Health —Skokie, IL
- $32.60 - $48.90 an hour
- Full-time
- Word processing
- Writing skills
- Mid-level
- Free parking
- Wellness program
Airside Experience Specialist
Signature Aviation —Chicago, IL
- Weekends as needed
- Outdoor work
- Entry level
- Paid parental leave
- Health savings account

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Member Resource Center Specialist (MRCS)

SEIU HCII -
Chicago, IL

Quick Apply

Job Details

Full-time
$46,335 - $51,572 a year

Benefits

Paid training
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Parental leave
Vision insurance

Qualifications

Word processing
Writing skills
Employee relationship building
Union relations
Labor contracts
Typing
Productivity software
Community relationship building
Experience working with individuals from underserved communities
Team motivation (leadership skill)

Full Job Description

Join Our Team as a Member Resource Center Specialist!

Are you a great communicator with a passion for helping others? Do you thrive in a fast-paced environment where every call is an opportunity to make someone's day better? Do you have call center experience? If so, we want YOU on our team!

SEIU Healthcare IL IN MO KS is a dynamic, action-oriented union representing 95,000 healthcare and child care workers throughout Illinois, Indiana, Missouri, and Kansas. We believe in a society defined by freedom and justice, where we can all have quality education, health care and jobs, and where we all can live a full and plentiful life of our choosing. SEIU HCIIMK's mission is to organize together to build power and demand and win social and economic justice for our communities.

Purpose:
The Member Resource Center Specialist (MRCS) is expected to operate in the Member Resource Center (MRC) as part of its day-to-day operations. The MRCS will also work closely with union officers, staff, and leaders to communicate with union members about union programs and current issues.

Location: Chicago, Illinois

Duties and Responsibilities:
The Member Resource Center Specialist performs a wide range of duties, which may vary according to Member Resource Center needs. Examples of those duties and responsibilities are listed below:

Answering and effectively assisting members via phone calls, emails, faxes, and/or mail inquiries.
Ensuring the productive and proper documentation of call content using SEIU HCII's computer system and phone software.
Researching, problem solving, and assisting members to understand their membership dues and COPE deductions, along with payroll calculations.
Acting on every opportunity to effectively communicate with members in order to increase membership, COPE and member support for campaigns.
Communicating in a proactive manner about membership benefits to ensure member retention.
Answering basic questions about collective bargaining contracts, other union programs, marketing materials, services, and union events.
Providing proper information and referrals to programs outside of the union.
Probing with the intent to ensure appropriate case intake for filing first step and referral to specialty units on grievances.
Handling inbound and outbound registration calls for the METC. Along with researching and problem solving for the same, while assisting callers on training questions and program explanations.
Effectively communicate campaign messages and the union's vision and mission.
Building support for the union and organizing campaign efforts via phone calls, community outreach, and member events.
Assisting in the training of new staff to the MRC, Member Interns or Stewards face-to- face or via the phone.
Conducting outbound calls to Members for various reasons.
Some examples of the duties and responsibilities are listed above and described in more detail on the following pages.
Effectively communicate the Union's vision and mission
Other Duties as assigned.

Scope and Nature of Supervision:
This individual must be able to organize his or her time and develop and carry out work plans with minimum supervision or daily direction. S/he must also be able to effectively give and receive feedback, and work together with direct supervisor, peers, organizational leaders, members, and their direct staff, if applicable.

Criteria for Evaluation:
The MRCS will be evaluated on their ability and skills in assisting members to find answers and resolutions to the issues that initiated the call from the member. The MRCS will embrace the mission of SEIU HCII and the MRC and demonstrate our organization's values on a daily basis. Among other criteria, they will be evaluated on their ability to work independently in the call center answering calls with one-call resolution, maintain working relations with the members and other staff, balance conflicting demands successfully, and to carry out assigned tasks in a competent and professional manner in keeping with SEIU HCII's overall goals and expectations. On a regular basis, staff will participate in formal feedback and evaluation to include, but not be limited to Call Monitoring and Individual Statistics.

Working Conditions:
The MRC may offer extended business hours. Initial service hours will be from 8:30 a.m. to 5:00 p.m. CST. Staffing will consist of different shifts, with possible weekend hours, and with anticipated extended hours in the future.

Other Expectations:
The MRCS is expected to have an understanding of the union contracts being administered through SEIU HCIIMK. The MRCS is expected to lead by example. The MRCS must be able to work with racially and ethnically diverse workers in both cities and in rural areas. They must be able to respect, learn from, and lead women, people of color and low-wage workers and others. All staff are expected to respect the processes of the organization and to work within the framework of the organization to resolve internal disputes and issues.

Key Qualification Criteria:

Demonstrated understanding of the organizing model and how it can be used to empower members and ensure superior outcomes in the workplace.
Demonstrated ability to formulate and meet measurable performance goals.
Must have excellent typing and writing skills for numerous forms of communications including business letters and other correspondence.
Excellent interpersonal and communication skills as demonstrated by the ability to relate, establish, and cultivate respectful relationships with people from diverse backgrounds.
Ability to lead, motivate and inspire others and participate in key union organizing activities even in the face of employer opposition and intimidation (i.e. building organizing committees, member to member organizing, actions, etc.)
Sound interpersonal and communication skills including the ability to work with people from diverse backgrounds.
Desire to learn about labor history, collective bargaining, organizing models and other relevant information, and ability to support others in doing the same.
Must be able to handle multiple priority projects simultaneously and meet established deadlines and remain accountable to leaders, senior staff, and organizational goals.
Good and ethical judgment. Willingness to take initiative, to work with a team.
Basic working knowledge of Microsoft Office, databases, and Internet

Physical Requirements:

Participate in Member Events in a customer service type capacity. This may include, but not be limited to:
Assisting members at the Check-in Desk, by sitting or standing and checking members in for the event.
Directing member traffic, which requires standing for a limited time and pointing members in the right direction for the event.
Event setup and/or clean-up, which may require decorating a room, setting up chairs, or throwing away plates, napkins, and completing general clean-up.

Salary and Benefits:

Hourly, non-exempt position is competitive and commensurate with experience. Target compensation is between $46,335 - $51,572 annually. Company-paid Benefits are included.

SEIU Healthcare Illinois & Indiana is an equal opportunity employer; people of color and women are encouraged to apply.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance

Shift:

Day shift

Work Location: In person

Quick Apply

Refine Your Search

member experience specialist jobs in chicago, il

Member Resource Center Specialist (MRCS)

Customer Experience Specialist I

HR Support Specialist - Entry Level

Healthcare Documentation Specialist

Member Engagement Specialist

Family Support Specialist

Membership Specialist

Remote Customer Onboarding Support Specialist

Communications Specialist

Youth Interventionist Specialist

Youth Development Specialist (hourly)

TLC Training Specialist

Senior Specialist, Employee Relations - Investigations

Specialist, Membership Operations

Learning Specialist

Visitation Specialist

Foster Care Intake Specialist

Victim Specialist V - Rolling Meadows

Employee Relations Specialist

Airside Experience Specialist

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