With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.
Position Summary
The Director of Supply Chain is a transformational leader responsible for end-to-end supply chain strategy and operations, including Spare Parts Logistics, Parts Procurement, Fleet and Sub-Contractor relationships. This leader drives operational excellence, digital transformation, and continuous improvement, ensuring the supply chain delivers exceptional customer experience, cost efficiency, and resilience. The Director will champion innovation, sustainability, supplier governance, and collaboration across all supply chain functions, aligning strategy with organizational goals and growth.
The Director of Supply Chain will establish structure, cadence, routines, and expectations for each functional area of responsibility. The Leader will focus on delivering exceptional customer experience, workforce development, cost efficiencies, and profitability. As a member of the Operations leadership team, the Director Supply Chain sets annual goals and quarterly objectives for their teams, providing direction, resources, communication, and coordination in support of the wider organization. This role partners closely with the Field Operations, Part Repair Depot, Technology and Customer Success Teams to drive profitable growth and a positive customer experience.
- Salary commensurate upon skill set, experience, and competency in leadership roles.
- Position is bonus eligible based on individual and company performance.
Essential Functions & Key Responsibilities
Strategic Leadership
- Develop and execute comprehensive supply chain strategies supporting business objectives, customer satisfaction, and long-term growth.
- Lead transformation initiatives to automate and integrate supply chain functions, leveraging recent investments in systems and tools, i.e. AI.
- Foster a culture of innovation, professional development, and continuous improvement within the supply chain team.
- Engage in strategic customer discussions in support of operational excellence and customer/partner executive escalations and/or representing CI initiatives in direct to customer communications.
Spare Parts Logistics
- Oversee warehousing, distribution, reverse logistics, and repair processes to maximize fill rates, minimize resolution times, and optimize inventory levels.
- Build scalable, digitally-enabled logistics operations supporting just-in-time replenishment and real-time inventory visibility.
- Own all freight-related elements, including cost management, quality impact, and service performance.
Parts Procurement
- Lead the parts purchasing group, establishing supplier/vendor selection processes, scorecards, and governance review cadence.
- Negotiate strategic supplier agreements to drive cost efficiency, improve margins, and secure favorable terms.
- Drive continuous improvement and innovation initiatives across procurement practices, i.e. vendor managed inventory.
Fleet & Supplier Governance
- Develop and implement standardized processes for supplier evaluation, selection, and onboarding, including scorecards and governance review cadence.
- Ensure suppliers meet all required qualifications, certifications, and compliance standards (insurance, legal, ethical, and sustainability requirements).
- Set clear expectations through service-level agreements (SLAs) and key performance indicators (KPIs).
- Manage the administration, order and forecasting fleet vehicles
- Conduct regular performance reviews and audits to ensure suppliers meet quality, timeliness, cost, and compliance standards.
- Maintain accountability and drive consistent results through transparent reporting and escalation processes.
- Proactively identify, assess, and mitigate supplier-related risks, including financial stability, regulatory compliance, and operational continuity.
- Develop contingency plans and maintain open communication channels to navigate potential disruptions or challenges.
- Ensure all suppliers adhere to company policies, legal requirements, and industry regulations, including anti-bribery, anti-corruption, and supplier diversity initiatives.
- Champion supplier diversity by setting targets for spend with diverse suppliers and ensuring certification and reporting requirements are met.
- Promote sustainability by encouraging suppliers to adopt eco-friendly practices and support local communities.
- Establish tiered governance structures for strategic, operational, and tactical supplier oversight, with clear roles, responsibilities, and escalation paths.
- Foster collaboration and joint problem-solving with suppliers to unlock innovation, efficiency gains, and mutual value creation.
- Maintain complete and accurate records of supplier activities, contracts, and compliance documentation to support audits and reviews.
Governance & Performance
- Develop and monitor KPIs and dashboards to track supply chain performance.
- Drive continuous improvement and expense control through identification and elimination of waste.
- Lead DEI and sustainability efforts within the supply chain function.
Risk Management & Compliance
- Coordinate risk management efforts, including contingency planning for disruptions, shortages, or other unforeseen challenges.
- Ensure compliance with legal standards, corporate social responsibility commitments, and supplier diversity policies.
Knowledge, Skills, and Abilities
- Proven ability to drive, monitor, and report on supply chain management and governance processes.
- Strong leadership and team-building skills; ability to foster a shared purpose and positive culture.
- Expertise in analytics, Six Sigma, and structured problem-solving.
- Excellent communication, negotiation, and stakeholder management skills, including senior leaders and external partners.
- Technologically fluent with a passion for innovation and digital enablement.
Education and Experience
- Bachelor’s degree in Supply Chain Management, Engineering, Business, or related field strongly preferred.
- MBA preferred.
- 10+ years of progressive operations and supply chain leadership experience, preferably in services or industrial sectors.
- Ideal candidate should possess Six Sigma certification or equivalent process improvement training.
- Deep expertise in ERP, AI/ML, inventory planning, and supply chain platforms.
Physical Requirements and Working Conditions
- Professional office environment or remote work; up to 40% travel required.
Other Duties
- This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. Duties may change at any time with or without notice.
Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
