Top 118 Patient liaison Jobs in Chicago, Il

Patient Relations Liaison, Full-Time, Days
Northwestern Memorial Healthcare —Chicago, IL
- $25.49 - $39.51 an hour
- Full-time
- Background check
- Nursing
- Hospital
- Tuition reimbursement
- 401(k) matching
Quick Apply
12d
Patient Benefits Coordinator
CCRM Fertility —Chicago, IL
- $24 - $28 an hour
- Full-time
- HIPAA
- Mid-level
- High school diploma or GED
Quick Apply
Patient Liaison - Float Full time Days
Northwestern Memorial Healthcare —Chicago, IL
- $18.71 - $26.19 an hour
- Full-time
- Background check
- Float pool
- High school diploma or GED
- Tuition reimbursement
- 401(k) matching
Quick Apply
Patient Care Navigator - IR
Hospital: Rush University Medical Center —Chicago, IL
- $18.87 - $29.73 an hour
- 8 hour shift
- Bilingual
- Customer service
- High school diploma or GED
Patient Access Coordinator
Insight —Chicago, IL
- $19 - $24 an hour
- Hospital
- HIPAA
- Mid-level
Quick Apply
Patient Entry Team Member
Chicago Cosmetic Surgery and Dermatology —Chicago, IL
- Overtime
- Surgery
- Computer literacy
- HIPAA
- Health insurance
- Dental insurance
Quick Apply
Patient Liaison, Digestive Health Clinic, Full-Time, Days
Northwestern Memorial Healthcare —Chicago, IL
- $19.30 - $27.03 an hour
- Full-time
- Background check
- Customer service
- Mid-level
- Tuition reimbursement
- 401(k) matching
Quick Apply
Patient Navigator
AbsoluteCare —Chicago, IL
- $60,000 - $65,000 a year
- Spanish
- 7 years
- Hospital
Quick Apply
Imaging Patient Assistant
Advocate Aurora Health —Park Ridge, IL
- $18.85 - $28.30 an hour
- Part-time
- Hospital
- BLS Certification
- No experience needed
4d
Emergency Department Patient Liaison
Intergrated Pain Management SC —Arlington Heights, IL
- $30 an hour
- 12 hour shift
- Mid-level
- Organizational skills
- Computer skills
- Opportunities for advancement
Quick Apply
Home Care Liaison - Site
Advocate Aurora Health —Park Ridge, IL
- $38.20 - $57.30 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
11d
Hospice Liaison
Bristol Hospice, LLC —Des Plaines, IL
- $80,000 - $120,000 a year
- Weekends as needed
- Hospital
- Mid-level
- Driving
- Mileage reimbursement
- Health savings account
Quick Apply
Patient Care Liaison/CNA Medical ICU
OSF HealthCare —Evergreen Park, IL
- $21.45 - $25.70 an hour
- Full-time
- BLS Certification
- High school diploma or GED
- Critical & Intensive Care
- Health insurance
- Dental insurance
Patient Care Technician - PCT
Fresenius Medical Care —Chicago, IL
- $18 - $27 an hour
- Full-time
- Inventory control
- Heavy lifting
- High school diploma or GED
- Health insurance
- Dental insurance
Patient Care Technician-PCT
Fresenius Medical Care —Chicago, IL
- $17 - $27 an hour
- Full-time
- Inventory control
- Heavy lifting
- High school diploma or GED
- Paid training
- Health insurance
Patient Care Technician -PCT
Fresenius Medical Care —Chicago, IL
- $17 - $27 an hour
- Full-time
- Inventory control
- Heavy lifting
- High school diploma or GED
- Paid training
- Health insurance
Manager - Patient Food Service
Saint Mary of Nazareth Hospital —Chicago, IL
- $66,164.80 - $95,804.80 a year
- Full-time
- Hospital
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
10d
PATIENT MEDICAID COORDINATOR
ALIVIO MEDICAL CENTER INC —Chicago, IL
- $20 - $22 an hour
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
2d
Patient Coordinator Front Desk Receptionist
CHICAGO RIDGE MEDICAL IMAGING LLC —Chicago Ridge, IL
- $19 - $21 an hour
- Full-time
- Mid-level
- In-person
- Radiology
- Health insurance
- Dental insurance
Quick Apply
Patient Intake and Benefits Coordinator
Vital Care of Orland Park —Orland Park, IL
- $24 - $28 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d

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Patient Relations Liaison, Full-Time, Days

Northwestern Memorial Healthcare -
Chicago, IL

Quick Apply

Job Details

Full-time
$25.49 - $39.51 an hour
12 days ago

Benefits

Tuition reimbursement
401(k) matching
Loan forgiveness

Qualifications

Customer communication

Full Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Patient Relations Liaison performs as the patient advocate to ensure that patients and their families successfully communicate their needs to the Northwestern Memorial Hospital (NMH) and Northwestern Medicine Group (NMG). As the face of the organization, facilitates the process for the prompt investigation of patient grievances as mandated in law, regulation, and accreditation (The Joint Commission) standards. Represent Executive Administration when during critical events and event escalation. Serves as a conduit to Risk Management, Safety and Quality initiatives to ensure that patient feedback is utilized for improvements.

The Patient Relations Liaison reflects the mission, vision, and values of Northwestern Medicine , adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

RESPONSIBILITIES

Collects, reviews, documents and monitors reported feedback related to care, processes, systems and staff as voiced from the patient’s perspective.
Investigates and responds to de-escalate and manage grievances, potential claims and allegations against NMH and NMG staff.
Maintains thorough and timely documentation.
Communicates with patients verbally and in writing throughout investigation.
Collaborates with Risk Management, Claims, Billing, and leadership across the organization to resolve patient grievances in a timely manner.
Serves as a hospital-wide resource to facilitate difficult communication and care issues; is an expert at crucial conversations.
Works in high-stress environments; uses interpersonal skills to de-escalate issues with unusual, critical circumstances.
Remains calm and in control of their own emotions in response to unsolicited provocation.
Recommends necessary changes in policies, procedures, and services as identified through an investigative process.
Facilitates education and assistance to patients and staff regarding Patients’ Rights for legislative and regulatory compliance.
Serves as a primary communicator between the patient and NMH and NMG leadership during the investigation, resolution and recovery process.

Qualifications

Minimum Requirements:

Education:

Bachelor of Science or Bachelor of Arts degree. In lieu of Bachelor’s Degree, must have 4 years of customer service or healthcare support experience.

Experience:

Minimum 3 years’ experience in Patient-Relations with proven success in conflict resolution

Preferred:

Bachelor’s in Nursing, Psychology, Health Care Administration or related fields
Working knowledge of cultural and organizational structures of Northwestern Medicine

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

Quick Apply

Refine Your Search

patient liaison jobs in chicago, il

Patient Relations Liaison, Full-Time, Days

Patient Benefits Coordinator

Patient Liaison - Float Full time Days

Patient Care Navigator - IR

Patient Access Coordinator

Patient Entry Team Member

Patient Liaison, Digestive Health Clinic, Full-Time, Days

Patient Navigator

Imaging Patient Assistant

Emergency Department Patient Liaison

Home Care Liaison - Site

Hospice Liaison

Patient Care Liaison/CNA Medical ICU

Patient Care Technician - PCT

Patient Care Technician-PCT

Patient Care Technician -PCT

Manager - Patient Food Service

PATIENT MEDICAID COORDINATOR

Patient Coordinator Front Desk Receptionist

Patient Intake and Benefits Coordinator

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