Top 238 Senior customer advocate Jobs in Chicago, Il

Senior Product Owner, Large Property
CNA Insurance —Chicago, IL
- $72,000 - $141,000 a year
- Full-time
- Hybrid work
- 3 years
- Product management
- Experience equivalent to degree accepted
Associate Customer Success Management
Censis —Chicago, IL
- $62,900 - $105,000 a year
- Surgery
- Mid-level
- Communication skills
Senior Advisor - Affordability Strategy - Hybrid
The Cigna Group —Chicago, IL
- $119,600 - $199,300 a year
- Online Application
- 6 years
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
Director of Member Advocate Services
NOCD —Chicago, IL
- $125,000 - $170,000 a year
- Full-time
- HIPAA
- 3 years
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Senior Client Advocate
WTW —Chicago, IL
- $195,000 - $235,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Paid jury duty
- Health savings account
Senior Manager, Customer Insights- Onsite- Illinois
SymphonyAI —Chicago, IL
- $140,000 - $160,000 a year
- Full-time
- Merchandising
- SQL
- Bachelor's degree
Senior Customer Loyalty & Insights Analyst
Walgreens —Deerfield, IL
- $79,300 - $127,000 a year
- Office
- High school diploma or GED
- SQL
Senior Analyst, Customer Relationship Management (CRM)
Walgreens —Deerfield, IL
- $79,300 - $127,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
Senior Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Customer Success Manager
Ripple —Chicago, IL
- $168,000 - $205,000 a year
- Full-time
- Office
- Finance
- Bachelor's degree
- Health insurance
- Cell phone reimbursement
Quick Apply
Client Partner
TopBloc —Chicago, IL
- $120,000 - $160,000 a year
- Full-time
- Remote
- Mid-level
- Travel
- Leadership
- Paid parental leave
- Disability insurance
Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)
Quest Diagnostics —Wood Dale, IL
- $130,000 - $150,000 a year
- Full-time
- Remote
- 7 years
- Up to 50% travel
- Writing skills
- Fuel card
- Employee stock purchase plan
Quick Apply
2d
Principal-Alternative High School
City Colleges of Chicago —Chicago, IL
- $104,775 - $108,500 a year
- Full-time
- School experience
- Microsoft Excel
- Microsoft Outlook
- Tuition reimbursement
- 403(b)
Senior Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
Statistician
American College of Surgeons —Chicago, IL
- $75,000 - $85,000 a year
- Email
- Hybrid work
- Surgery
- Customer service
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
3d
Supervisor Patient Access
Advocate Aurora Health —Hazel Crest, IL
- $28.55 - $42.85 an hour
- Full-time
- Hospital
- HIPAA
- Mid-level
Senior Director, Strategic Partnerships (Chicago)
Agoda —Chicago, IL
- $193,000 - $227,000 a year
- Data analysis skills
- Office
- SQL
Quick Apply
Director, Customer Success Management
Salesforce —Chicago, IL
- $171,200 - $298,400 a year
- Full-time
- Data analysis skills
- Office
- 3 years
- Paid parental leave
- Disability insurance
Senior GTM Data Analyst
Intercom —Chicago, IL
- $168,100 - $200,810 a year
- Hybrid work
- 5 years
- Office
- SQL
- Work from home
Program Administrator, Quality and Education
American College of Surgeons —Chicago, IL
- $68,500 - $75,000 a year
- Email
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Paid holidays
Quick Apply
14d

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senior customer advocate jobs near chicago, il

Senior Product Owner, Large Property

CNA Insurance -
Chicago, IL

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Job Details

Full-time
$72,000 - $141,000 a year

Qualifications

3 years
Product management
Senior level
Leadership

Full Job Description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Senior Product Owner serves as the customer proxy to the Agile team within the agile process and is the final authority for decisions regarding priority, business value, and functionality for all the work done by the Agile development team. The Senior Product Owner has the ability to analyze complex cross functional business processes and define integrated user stories using industry standard techniques and is able to apply modified approaches and techniques to meet different circumstances. In partnership with their Scrum Master, the Senior Product Owner will monitor metrics and suggest new ways of increasing quality and verify the business value delivered by the team. The Senior Product Owner will directly work with one to two Agile teams dependent upon initiative complexity. The Senior Product Owner may be working on a Scaled Agile Release Train as part of the Product Management team, or they may work on independent Agile teams and have feature as well as story ownership.

We are searching for candidates with the following attributes and experience:

Minimum of five years’ experience as a Product Owner or similar role, with three years’ experience within the Commercial or Personal insurance industry
Knowledge of policy administration systems and policy lifecycle processes
Proven experience in rating and issuance of policies preferred
Multiline Property & Casualty (P&C) experience preferred, with strong knowledge of National Accounts Property and Middle Market Property underwriting.

This hybrid role is based in the Chicago, IL or the New York, NY office.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

Supports one to two Agile Scrum teams on initiatives of medium to large complexity
Owns, defines, and prioritizes the team backlog, establishes story acceptance criteria, drives content via prioritized user stories, obtains customer validation and accept stories, ensuring that the solution effectively addresses overall program priorities.
A thought leader in Scrum ceremonies (such as daily standups, sprint review meetings, retrospective meetings, cross-team coordination, and etc.), alongside the Scrum Master, ensuring that Scrum Teams adhere to the Scrum values of courage, focus, commitment, respect and openness in delivering high-quality solutions. Fosters an environment of continuous improvement / learning.
Leading by example, facilitates Product Backlog Refinement including reviewing and updating backlog item definition and developing acceptance criteria and value statements, providing information to the team so they can establish technical feasibility and scope estimates, analyzing ways to split backlog items into smaller chunks of incremental value, helping to inform the enablers required to support new features and capabilities, and establishing their capacity allocation.
Builds customer and user insights into all stages of the Scrum planning and execution process, ensuring the continuous validation of stories with Customers and business users.
Proactively analyzes metrics, and recommends changes to the product based on data from feedback loops
Inspires and motivates a team where the members constructively challenge each other, have a sense of ownership, and advocate for the right long-term decision making. Builds a trusting and safe environment within the team, customers, and other stakeholders.
May collaborate with Product Managers and other Senior Product Owners and other Product Owners, to ensure Stories align to value, goals and objectives of overall program priorities.

May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

Strong executor, proven across complex initiatives
Champion for the adoption of new Agile technologies and methodologies
Ability to build and maintain collaborative relationships with stakeholders
Growth mindset with a willingness to experiment, learn, and continuously adapt, including leveraging emerging AI capabilities to improve products, processes, and team effectiveness
Highly collaborative with good conflict resolutions skills
Proven ability to enact change quickly
Willingness to develop Agile team members by inspiring, encouraging and providing constructive feedback
Solid leadership skills
Proven ability to work directly with Product Management, business stakeholders and technical/product teams
Domain knowledge of solutions being developed

Education & Experience

Bachelor’s degree or equivalent work experience
Typically a minimum of five years as a Product Owner or equivalent role implementing technology enhancements to policy administration or underwriting systems.
Experience with insurance products
Successful track record with Agile methodologies
Applicable certifications preferred (e.g. SAFe PO/PM, CSPO or PSPO)
Strong expertise in Large Property and Middle Market Property underwriting.
Demonstrated curiosity and experience evaluating, piloting, or scaling AI-enabled capabilities to solve business problems and improve user experiences

#LI-MR1

#LI-Hybrid

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]

Apply Now

Refine Your Search

senior customer advocate jobs in chicago, il

Senior Product Owner, Large Property

Associate Customer Success Management

Senior Advisor - Affordability Strategy - Hybrid

Director of Member Advocate Services

Senior Client Advocate

Senior Manager, Customer Insights- Onsite- Illinois

Senior Customer Loyalty & Insights Analyst

Senior Analyst, Customer Relationship Management (CRM)

Senior Customer Success Manager

Senior Customer Success Manager

Client Partner

Sr. Customer Success Manager, Health Systems (Remote with Regional Travel)

Principal-Alternative High School

Senior Customer Success Manager - On site

Statistician

Supervisor Patient Access

Senior Director, Strategic Partnerships (Chicago)

Director, Customer Success Management

Senior GTM Data Analyst

Program Administrator, Quality and Education

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