Top 197 Senior lead technician Jobs in Chicago, Il

Senior Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
2h
SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
13d
Senior Critical Facilities Technician
T5 Data Centers —Northlake, IL
- $97,000 - $107,000 a year
- Full-time
- Military
- 3 years
- High school diploma or GED
- Paid holidays
- Health insurance
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Virtual CISO & Cybersecurity Practice Lead
Interdependence —Chicago, IL
- $200,000 - $300,000 a year
- Remote
- 7 years
- HIPAA
- Mentoring
- Profit sharing
- Health insurance
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Senior Desktop Support Technician
Insight —Chicago, IL
- $55,000 - $65,000 a year
- Weekends as needed
- Hospital
- Windows
- SharePoint
- Disability insurance
- Health insurance
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Senior Analyst - Technical Operations Strategy and Performance
United Airlines —Chicago, IL
- $89,965 - $117,212 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Analysis skills
- Paid holidays
- Disability insurance
5d
Senior Engineer
United Airlines —Chicago, IL
- $100,415 - $130,758 a year
- Full-time
- Hybrid work
- Office
- Team management
- Travel
- Paid holidays
- Disability insurance
6d
Senior Staff Representative - Quality Assurance, Off-Wing Surveillance
United Airlines —Chicago, IL
- $89,965 - $117,212 a year
- Full-time
- Up to 50% travel
- Military
- Engineering
- Paid holidays
- Disability insurance
6d
Data Center Deployment Foreman I
Introl —Chicago, IL
- $98,000 - $118,000 a year
- Full-time
- 5 years
- English
- Travel
- Commuter assistance
- AD&D insurance
Senior Service Desk Technician, Executive Support
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Office
- Windows
- Health insurance
- Dental insurance
7d
Sr Facilities Manager
CBRE —Chicago, IL
- $125,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
- Mileage reimbursement
- Dental insurance
Assistant Manager Help Desk
Baird & Warner —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
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Data Center Deployment Lead I
Introl —Chicago, IL
- $80,000 - $87,000 a year
- Full-time
- Management
- English
- Mid-level
- Commuter assistance
- AD&D insurance
1041 - Supervisor, Critical Facilities Operations
NTT Global Data Centers —Chicago, IL
- $108,900 - $155,600 a year
- Weekends as needed
- 5 years
- Bachelor of Science
- Engineering
- Disability insurance
- Health insurance
Facility Manager
Aligned Data Centers, LLC —Northlake, IL
- $150,000 - $160,000 a year
- Full-time
- AutoCAD
- Microsoft Outlook
- Continuous improvement
- Health savings account
- Paid holidays
Quick Apply
8d
Automotive Collision Production Manager
TG Wheeling LLC —Wheeling, IL
- $60,000 - $75,000 a year
- Online Application
- Background check
- Customer service
- Mid-level
- Paid training
- AD&D insurance
Quick Apply
Technician-Complex 3rd Shift
S & C Electric Company —Chicago, IL
- $39 an hour
- Email
- 7 years
- Ability to lift 50 pounds
- Mentoring
- Paid parental leave
- Health savings account
Technician-Advanced 3rd Shift
S & C Electric Company —Chicago, IL
- $37 an hour
- Email
- 7 years
- Ability to lift 50 pounds
- Mentoring
- Paid parental leave
- Health savings account
Clinical Supervisor (BCBA) with Bonus
BY YOUR SIDE-Autism Therapy Services —Tinley Park, IL
- $87,000 - $95,000 a year
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Paid time off
- 401(k) matching
Quick Apply
5d
Divisional Service Manager - Door Division
IDN H. Hoffman, Inc —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Background check
- Mentoring
- Recruiting
- Paid holidays
- Health insurance
Quick Apply
7d

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senior lead technician jobs near chicago, il

Senior Customer Success Manager - On site

Airoom Companies, LLC -
Lincolnwood, IL

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Job Details

Full-time
$85,000 - $95,000 a year
2 hours ago

Benefits

Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Vision insurance

Qualifications

Managing customer accounts
Stakeholder engagement
Customer relationship building
Managing clients in a customer support role
CRM system proficiency
Technical Proficiency

Full Job Description

Position Description: Company Overview

Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.

Job Summary

The Client Relationship Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.

Key Responsibilities

Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.
Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.
Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.
Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.
Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.
Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
Team Leadership: Lead and manage the service team, consisting of 1–2 field technicians.
Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
Evaluate opportunities to increase customer satisfaction, expansion, and retention.
Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.

Required Skills and Qualifications

10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 12–18 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.
Service oriented and a problem solver when addressing concerns.
Excellent problem-solving and critical-thinking abilities.
Solid organizational and time management skills.
Proficiency in CRM and customer success platforms.
Ability to apply technological solutions to business problems.
Ability to influence stakeholders.
Preferred skills and qualifications
Bachelor’s degree in business, marketing, communications, or a related field with relevant certifications.
Familiarity with enterprise systems and customer feedback tools.
Experience with post-sale client support, warranty management, or service operations.

Full Benefits Package: Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off.

To learn more about Airoom, please visit our website at airoom.com

Location: Lincolnwood, IL

Job Type: Full-time

Compensation details: 85000-95000 Yearly Salary

PI64e3ecc925f3-25404-40639683

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Refine Your Search

senior lead technician jobs in chicago, il

Senior Customer Success Manager - On site

SERVICE DESK LEAD

Senior Critical Facilities Technician

Virtual CISO & Cybersecurity Practice Lead

Senior Desktop Support Technician

Senior Analyst - Technical Operations Strategy and Performance

Senior Engineer

Senior Staff Representative - Quality Assurance, Off-Wing Surveillance

Data Center Deployment Foreman I

Senior Service Desk Technician, Executive Support

Sr Facilities Manager

Assistant Manager Help Desk

Data Center Deployment Lead I

1041 - Supervisor, Critical Facilities Operations

Facility Manager

Automotive Collision Production Manager

Technician-Complex 3rd Shift

Technician-Advanced 3rd Shift

Clinical Supervisor (BCBA) with Bonus

Divisional Service Manager - Door Division

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