Top 36 Service desk senior technician Jobs in Chicago, Il

Service Desk Senior Technician - Overnight Shift
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Overnight shift
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Senior Help Desk Technician II
Contact Government Services, LLC —Chicago, IL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
Senior Help Desk Technician
Contact Government Services, LLC —Chicago, IL
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Service Desk Technician, Executive Support
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Office
- Windows
- Health insurance
- Dental insurance
IT Support Technician - I
CISO Global Inc —Chicago, IL
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Background check
- Microsoft Outlook
- Customer service
- Health insurance
- Dental insurance
Quick Apply
IT Services Help Desk Technician - Part Time
NerdsToGo of Chicago Downtown, IL —Chicago, IL
- $25 - $30 an hour
- Part-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
User & Computing Tech Support
UChicago Medicine —Chicago, IL
- Full-time
- System design
- Mid-level
- 3 years
Desktop Support Technician
Marillac St.Vincent Family Services Inc —Chicago, IL
- $38,218 - $48,752 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Quick Apply
3d
Sr. System Administrator
HARRIS & HARRIS LTD —Chicago, IL
- $100,000 - $120,000 a year
- Call employer
- Customer service
- HIPAA
- 3 years
- Travel reimbursement
- Commuter assistance
Quick Apply
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
IT Systems Support Engineer - Level 2
Abstrakt Marketing Group LLC —Chicago, IL
- $60,000 - $65,000 a year
- Mid-level
- Communication skills
Quick Apply
9d
End User Support Technician
Marmon Foodservice Technologies, Inc. —Carol Stream, IL
- $44,000 - $66,000 a year
- Weekends as needed
- Azure
- Research
- Office
- Paid holidays
- Health insurance
Quick Apply
Senior Microsoft Windows Field Deployment Technician
MKS2 Technologies —Chicago, IL
- $60,000 - $70,000 a year
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Senior Director, Prevention Services
PAWS Chicago —Chicago, IL
- $100,000 - $135,000 a year
- Weekends as needed
- Spanish
- 5 years
- Recruiting
- 403(b) matching
- Health insurance
Quick Apply
Field Support Technician
Aqueity —Downers Grove, IL
- $50,000 - $60,000 a year
- Full-time
- Azure
- Mid-level
- Windows
- On-the-job training
- Vision insurance
Quick Apply
Lead Veterinary Receptionist - Companion Animal Hospital Oak Park
Companion (Oak Park) —Chicago, IL
- $19 - $23 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Ability to sit for extended periods
- Disability insurance
- Health insurance
Quick Apply
12d
Lead Service Technician
Divcon Controls —Chicago, IL
- Full-time
- Ability to walk for extended periods
- Ability to climb stairs
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Systems Administrator (L3) - Tinley Park, IL
Hierro Group LLC —Tinley Park, IL
- Full-time
- Azure
- System design
- Mid-level
Quick Apply
9d
Environmental Monitoring and Mitigation (EMM) Apprentice
PROtect, LLC —Whiting, IN
- Extended hours
- Microsoft Word
- 18 years or older
- Computer literacy
- Paid training
- Health savings account
Quick Apply

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Service Desk Senior Technician - Overnight Shift

Sidley Austin LLP -
Chicago, IL

Apply Now

Job Details

Full-time
$75,000 - $94,000 a year

Qualifications

Customer communication
Network troubleshooting
Confidential information handling
Customer relationship building
Microsoft Outlook
Smartphone (troubleshooting support)
Employee relationship building
Windows
Android
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Mentoring
Desktop administration
Document management systems
Adobe Acrobat
Mobile devices
VPN

Full Job Description

The standard working schedule for this position is Monday through Friday, 10:00 p.m. to 7:00 a.m.

The Service Desk Senior Technician is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Senior Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.

Duties and Responsibilities:

Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within Sidley’s environment or otherwise approved for installation.
Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
Escalate to and closely collaborate with various Level II and III Engineers and other IT groups to obtain knowledge and system access that allows for the highest level of customer service and quick resolution at the Service Desk level
Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
Execute basic and routine systems administration tasks (e.g., password administration, updating Outlook distribution list, and mailbox rights requests.)
Participate in cross-training and shadowing with new Service Desk team members
Lead and assist with projects such hardware or software upgrades and on-boarding of large groups.
Utilize, create, evaluate and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
Lead through influence by sharing knowledge, reviewing Analysts’ proposed escalations, suggesting process improvements and mentoring of Service Desk team members.
Perform other duties as required.

Education and/or Experience:

Required:

BA/BS degree or equivalent work experience, with a preference for those with a degree
A minimum of three years of experience providing advanced support of the following applications: Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, various Internet Browsers, network resources, Windows operating systems, web interfaces, and remote access, i.e., Citrix, VPN, etc.
A minimum of three years providing direct and exceptional user support in a high performance culture
A minimum of three years of experience supporting Smartphones, e.g., iPhone, Android
Proven success building strong relationships with team members and mentoring in support of organization-wide initiatives.

Preferred:

A minimum of three years of prior law firm or professional services experience.
Microsoft Office Application certifications.

Other Skills and Abilities:

The following will also be required of the successful candidate:

Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

#LI-JW1

#LI-Hybrid

The target salary range for this role is:

$75,000 - $94,000 if located in Illinois

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.

Apply Now

Refine Your Search

service desk senior technician jobs in chicago, il

Service Desk Senior Technician - Overnight Shift

Senior Help Desk Technician II

Helpdesk Technician II

Senior Help Desk Technician

Senior Service Desk Technician, Executive Support

IT Support Technician - I

IT Services Help Desk Technician - Part Time

User & Computing Tech Support

Desktop Support Technician

Sr. System Administrator

Sr. IT Help Desk Analyst

IT Systems Support Engineer - Level 2

End User Support Technician

Senior Microsoft Windows Field Deployment Technician

Senior Director, Prevention Services

Field Support Technician

Lead Veterinary Receptionist - Companion Animal Hospital Oak Park

Lead Service Technician

Systems Administrator (L3) - Tinley Park, IL

Environmental Monitoring and Mitigation (EMM) Apprentice

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