Top 49 Sidley austin Jobs in Chicago, Il

Service Desk Senior Technician
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Product Analyst
Sidley Austin LLP —Chicago, IL
- $84,000 - $108,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Analysis skills
Conflicts & New Business Analyst
Sidley Austin LLP —Chicago, IL
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
5d
HR Operations Transformation Analyst
Sidley Austin LLP —Chicago, IL
- $74,000 - $94,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Analysis skills
AI Solutions Lead
Sidley Austin LLP —Chicago, IL
- $123 a day
- Full-time
- Hybrid work
- Computer Science
- Research
- Analysis skills
HR Operations Senior Coordinator
Sidley Austin LLP —Chicago, IL
- $53,000 - $68,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Talent Acquisition Business Partner
Sidley Austin LLP —Chicago, IL
- $80,000 - $94,000 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Analysis skills
Library & Research Services Analyst
Sidley Austin LLP —Chicago, IL
- $70,000 - $110,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
IT Solutions Delivery Analyst
Sidley Austin LLP —Chicago, IL
- $74,000 - $95,000 a year
- Full-time
- Hybrid work
- Mid-level
- Analysis skills
- Bachelor's degree
Staff Accountant
Sidley Austin LLP —Chicago, IL
- $70,000 - $84,000 a year
- Full-time
- Hybrid work
- CPA
- Research
- Mid-level
Conflicts & New Business Analyst - Screens
Sidley Austin LLP —Chicago, IL
- $72,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Research
- Mid-level
5d
Staff Accountant – Budgeting & Reporting
Sidley Austin LLP —Chicago, IL
- $70,000 - $84,000 a year
- Full-time
- Hybrid work
- CPA
- Mid-level
- Finance
Paralegal
Sidley Austin LLP —Chicago, IL
- $92,400 - $120,000 a year
- Full-time
- Bachelor of Science
- Research
- Analysis skills
Conflicts & New Business Research Analyst
Sidley Austin LLP —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Analysis skills
Litigation & Practice Technology Technician I
Sidley Austin LLP —Chicago, IL
- $50,000 - $60,000 a year
- Overtime
- Computer literacy
- Windows
- SQL
Cash Applications Senior Coordinator
Sidley Austin LLP —Chicago, IL
- $57,000 - $67,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Mid-level
- Analysis skills
Pricing Analyst
Sidley Austin LLP —Chicago, IL
- $88,000 - $96,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Business development
Senior Product Analyst
Sidley Austin LLP —Chicago, IL
- $104,000 - $142,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Mid-level
7d
Conflicts Analyst
Sidley Austin LLP —Chicago, IL
- $72,000 - $105,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Mid-level
Product Lead
Sidley Austin LLP —Chicago, IL
- $135,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer Science
- 5 years
- Engineering

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sidley austin jobs near chicago, il

Service Desk Senior Technician

Sidley Austin LLP -
Chicago, IL

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Job Details

Full-time
$75,000 - $94,000 a year

Qualifications

Customer communication
Network troubleshooting
Confidential information handling
Customer relationship building
Microsoft Outlook
Smartphone (troubleshooting support)
Employee relationship building
Windows
Android
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Mentoring
Desktop administration
Document management systems
Adobe Acrobat
Mobile devices
VPN

Full Job Description

The Service Desk Senior Technician is responsible for providing high quality customer service interactions with the firm’s end user population via the telephone and email. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Senior Service Desk Analyst will work independently, and as part of a team, to deliver outstanding service and support.

Duties and Responsibilities:

Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform basic printer, network and device troubleshooting.
Software support functions include, but are not limited to, answering an array of job-specific How-To questions and the installation, basic configuration and troubleshooting of applications that are standard within Sidley’s environment or otherwise approved for installation.
Document and maintain user request and incident records in IT Service Management System. Maintain ownership of user inquiries and requests through resolution, owning the relationship with the customer.
Escalate to and closely collaborate with various Level II and III Engineers and other IT groups to obtain knowledge and system access that allows for the highest level of customer service and quick resolution at the Service Desk level
Meet and exceed team and individual performance standards including abandon rate, first call resolution and SLAs.
Execute basic and routine systems administration tasks (e.g., password administration, updating Outlook distribution list, and mailbox rights requests.)
Participate in cross-training and shadowing with new Service Desk team members
Lead and assist with projects such hardware or software upgrades and on-boarding of large groups.
Utilize, create, evaluate and submit updates to Knowledgebase articles and share knowledge through other designated forums with Service Desk teammates.
Lead through influence by sharing knowledge, reviewing Analysts’ proposed escalations, suggesting process improvements and mentoring of Service Desk team members.
Perform other duties as required.

Education and/or Experience:

Required:

BA/BS degree or equivalent work experience, with a preference for those with a degree
A minimum of three years of experience providing advanced support of the following applications: Document Management Systems, Microsoft Office Suite, Document Comparison Applications, Adobe Acrobat Professional, various Internet Browsers, network resources, Windows operating systems, web interfaces, and remote access, i.e., Citrix, VPN, etc.
A minimum of three years providing direct and exceptional user support in a high performance culture
A minimum of three years of experience supporting Smartphones, e.g., iPhone, Android
Proven success building strong relationships with team members and mentoring in support of organization-wide initiatives.

Preferred:

A minimum of three years of prior law firm or professional services experience.
Microsoft Office Application certifications.

Other Skills and Abilities:

The following will also be required of the successful candidate:

Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

#LI-JW1

#LI-Hybrid

The target salary range for this role is:

$75,000 - $94,000 if located in Illinois

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.

Apply Now

Refine Your Search

sidley austin jobs in chicago, il

Service Desk Senior Technician

Product Analyst

Conflicts & New Business Analyst

HR Operations Transformation Analyst

AI Solutions Lead

HR Operations Senior Coordinator

Talent Acquisition Business Partner

Library & Research Services Analyst

IT Solutions Delivery Analyst

Staff Accountant

Conflicts & New Business Analyst - Screens

Staff Accountant – Budgeting & Reporting

Paralegal

Conflicts & New Business Research Analyst

Litigation & Practice Technology Technician I

Cash Applications Senior Coordinator

Pricing Analyst

Senior Product Analyst

Conflicts Analyst

Product Lead

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