Top 1326 Support analyst Jobs in Chicago, Il

User Support Analyst
Sidley Austin LLP —Chicago, IL
- $73,800 - $94,200 a year
- Full-time
- Bachelor of Science
- Mid-level
- Analysis skills
5d
Support Analyst - IT
United Airlines —Arlington Heights, IL
- $66,500 - $86,616 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
6d
Technology Support Analyst
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Help Desk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
User Support Analyst I
Skidmore, Owings & Merrill —Chicago, IL
- $60,000 - $75,000 a year
- Full-time
- Google Workspace
- Bachelor of Science
- Research
9d
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
Desktop Support Systems Analyst
IDEX Service Corp. —Northbrook, IL
- $36 an hour
- Online Application
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Paid time off
IT Site Support Analyst
Crane NXT —Mount Prospect, IL
- $65,000 - $75,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Customer Support Analyst
RLDatix —Chicago, IL
- Email
- Mid-level
- Analysis skills
- Paid holidays
- Disability insurance
13d
IT Analyst
Kin Insurance —Chicago, IL
- $65,544 - $75,000 a year
- Extended hours
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health savings account
4d
Board Certified Behavior Analyst (BCBA)
Gracent —Arlington Heights, IL
- $82,000 - $110,000 a year
- Full-time
- Background check
- Neurology
- Pediatrics
- Continuing education credits
- Health savings account
Quick Apply
Board Certified Behavior Analyst
Westside Children's Therapy —Oak Lawn, IL
- $80,000 - $106,000 a year
- Full-time
- Experience working with individuals with disabilities
- Clinic experience
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst
Westside Children's Therapy —Park Ridge, IL
- $80,000 - $106,000 a year
- Full-time
- Experience working with individuals with disabilities
- Clinic experience
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA)
Action Behavior Centers —Chicago, IL
- $80,000 - $117,000 a year
- Day shift
- Mid-level
- Clinic
- Continuing education credits
- Paid parental leave
Quick Apply
Board-Certified Behavior Analyst (BCBA)
Instructional ABA Consultants —Des Plaines, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- Background check
- Experience working with individuals with developmental disabilities
- CPR Certification
- Health insurance
- Dental insurance
Quick Apply
6d
Board Certified Behavior Analyst/ Board Certified Assistant Behavior Analyst
Autism Home Services —Griffith, IN
- $52,000 - $90,000 a year
- Full-time
- Experience working with individuals with developmental disabilities
- Management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Board Certified Behavior Analyst Opening for National Nonprofit!
Hope —Northfield, IL
- $75,000 - $85,000 a year
- Full-time
- 5 years
- Mid-level
- Master's degree
- Health savings account
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA)
Gracent —Deerfield, IL
- $82,000 - $110,000 a year
- Full-time
- Neurology
- Pediatrics
- Pediatrics
- Paid holidays
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth
Attain ABA Therapy —Chicago, IL
- Up to $110,000 a year
- Part-time
- Hybrid work
- Mid-level
- Clinic
- Children
- Continuing education credits
- Commuter assistance
Quick Apply
10d

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support analyst jobs near chicago, il

User Support Analyst

Sidley Austin LLP -
Chicago, IL

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Job Details

Full-time
$73,800 - $94,200 a year
5 days ago

Qualifications

Customer communication
Confidential information handling
Smartphone (troubleshooting support)
Enterprise software
VoIP administration
Android
Productivity software support
Desktop (troubleshooting support)
Remote access software
Telephone systems
Desktop administration

Full Job Description

The User Support Analyst provides Level II technical support for a broad range of hardware, software, and technology-related issues. Leveraging strong technical knowledge and problem-solving skills, the Analyst troubleshoots and resolves user requests and incidents while delivering responsive, high-quality service. The role requires the ability to work independently and collaboratively to identify solutions, resolve technical issues, and support the effective use of the Firm’s technology.

Duties and Responsibilities:

Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley’s environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
Assist with projects such hardware or software upgrades, office moves and special events.
Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
Document and maintain user request and incident records in IT Service Management System.
Perform other duties as required.

Education and/or Experience:

Required:

BA/BS degree or equivalent work experience
A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
Experience supporting Windows-based computers, including Microsoft Windows 11
Experience supporting VoIP Telephony solutions
Experience with enterprise imaging solutions for Windows-based computers
Experience supporting Smartphones, e.g., iPhone, Android
Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix

Preferred:

Law Firm or Professional Services experience
A+, ITIL and Microsoft Office Application certifications
Experience using and supporting Adobe Acrobat, NetDocuments Document Management Solutions, Zoom and Mac in an enterprise. As well as experience deploying operating systems with SCCM

Other Skills and Abilities:

The following will also be required of the successful candidate:

Strong organizational skills
Strong attention to detail
Good judgment
Strong interpersonal communication skills
Strong analytical and problem-solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Able to manage multiple projects with competing deadlines and priorities

#LI-TM1

The target salary range for this role is:

$73,800 - $94,200 if located in Illinois.

Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .

To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email [email protected] (current employees should contact Human Resources).

Sidley Austin LLP is an Equal Opportunity Employer.

Apply Now

Refine Your Search

support analyst jobs in chicago, il

User Support Analyst

Support Analyst - IT

Technology Support Analyst

Help Desk Analyst

Helpdesk Analyst

User Support Analyst I

Digital Tech Support Analyst

Desktop Support Systems Analyst

IT Site Support Analyst

Customer Support Analyst

IT Analyst

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst

Board Certified Behavior Analyst

Board Certified Behavior Analyst (BCBA)

Board-Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst/ Board Certified Assistant Behavior Analyst

Board Certified Behavior Analyst Opening for National Nonprofit!

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)- Up to 50% Telehealth

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