Top 7 Tech support associate Jobs in Chicago, Il

Associate Customer Support Technician
Applied Systems, Inc. —Chicago, IL
- $42,000 - $52,000 a year
- Full-time
- Remote
- Computer skills
- 1 year
- Communication skills
- Health insurance
- Dental insurance
4d
Information Technology Services Associate
City Colleges of Chicago —Chicago, IL
- $16.97 - $23.87 an hour
- Part-time
- Computer Science
- Mid-level
- Windows
Sr. Associate, SW Support
Northern Trust Corp. —Chicago, IL
- Call employer
- Management
- Computer Science
- DevOps
- Health insurance
- Dental insurance
7d
IT Support Associate
Service Filtration Corp —Northbrook, IL
- $55,000 - $65,000 a year
- Full-time
- ERP systems
- Mid-level
- SQL
Quick Apply
IT Services Associate (Part-time)
City Colleges of Chicago —Chicago, IL
- $17.48 - $24.59 an hour
- Part-time
- Computer Science
- Mid-level
- Windows
Support Engineer, Sr. Associate
Northern Trust Corp. —Chicago, IL
- $88,900 - $151,100 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Support Engineer, Services, Mid Level
Nextpoint —Chicago, IL
- $101,000 - $124,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
1d

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IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
Continual training, certification, and licensing opportunities. In this role, you will be responsible for providing technical support to our clients,…
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Associate Customer Support Technician

Applied Systems, Inc. -
Chicago, IL

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Job Details

Full-time
$42,000 - $52,000 a year
4 days ago

Benefits

Health insurance
Dental insurance
Flextime
Vision insurance

Qualifications

Jira
Email customer support
Technical support via phone
Phone communication
Triage
Incident Escalation
Post-sales issue resolution
Managing clients in a customer support role
Salesforce Cloud
Customer relationship management (CRM) systems (technically supported)
B2B
Computer skills
Customer support
1 year
Defect tracking tools
Technical support via email
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Job Description:

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers – all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

We’re searching for an Associate Customer Support Technician to join our outstanding Support team in this remote work opportunity based in the United States. In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.

To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun.

What You’ll Do

Answer real-time customer phone, email or chat inquiries related to questions or problems customers are encountering with our software applications
Triage and troubleshoot problems with customers to understand and document the nature of such problems
Focus on problem resolution while providing effective, proficient customer service in a professional and courteous manner
Communicate and escalate issues you are unable to resolve to the proper level/area of customer support when necessary

We’re Excited to Learn More About You

Your experience may include:

1+ years of customer service experience
Strong written and verbal communication skills; strong telephone skills
Experience working with technology and Microsoft applications

You may have other skills or credentials, including:

Experience in a real-time, customer support center; preferably supporting business-to-business services or technology of some kind
A passion for problem-solving and providing a high level of customer care
Confidence in interacting and learning about various technology applications, software, network infrastructure
Experience with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira etc.

Location

Candidate will need to reside in the United States, working arrangement will be remote

We know that talent comes from all backgrounds and experience levels. We encourage military members and their spouses, as well as candidates without a degree or a background in tech to apply!

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

A comprehensive benefits and compensation package that centers our teammates and helps them to bring their best to work every day:

Medical, Dental, and Vision Coverage
Holiday and Vacation Time
Health & Wellness Days
A Bonus Day for Your Birthday

Our targeted starting base salary in the United States for this position ranges from $42,000 - $52,000 USD. To determine a new team member’s starting pay, we consider a variety of factors, including someone’s depth, breadth, and variety of experience, skills, and responsibilities. Depending on the role, team members may also be eligible to participate in additional compensation plans such as bonus and commission.

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

#LI-Remote #LI-US

Apply Now

Refine Your Search

tech support associate jobs in chicago, il

Associate Customer Support Technician

Information Technology Services Associate

Sr. Associate, SW Support

IT Support Associate

IT Services Associate (Part-time)

Support Engineer, Sr. Associate

Support Engineer, Services, Mid Level

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