Top 116 Technical support specialist Jobs in Chicago, Il

IT Endpoint Support Specialist
Mercy Home For Boys and —Chicago, IL
- $65,000 - $72,000 a year
- Monday to Friday
- English
- Mid-level
- Windows
Quick Apply
7d
Service Desk Specialist
Barnes & Thornburg LLP —Chicago, IL
- $75,000 - $100,000 a year
- Overtime
- Computer literacy
- Research
- Mid-level
Quick Apply
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
Technical Support Specialist
Siemens —Rolling Meadows, IL
- $61,547 - $105,509 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- 1 year
1d
IT Support Specialist-On Site Position
United Scrap Metal Inc —Cicero, IL
- $60,000 - $75,000 a year
- Full-time
- Microsoft Office
- Bachelor's degree
- Warehouse
- On-the-job training
Technical Support Specialist
Brainlab, Inc. —Oak Brook, IL
- $55,000 - $75,000 a year
- Full-time
- Hybrid work
- Spanish
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply
IT Support Specialist
Tempus —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Health insurance
13d
Customer Technical Support Specialist II
Steris —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Computer science
- Microsoft Access
- Computer Science
- Paid holidays
- Disability insurance
9d
Computer Systems Support Specialist
Aqueity —Downers Grove, IL
- $45,000 - $60,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Continuous improvement
- On-the-job training
- Vision insurance
Quick Apply
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
IT Specialist II
Meriton —Hillside, IL
- $75,000 a year
- Full-time
- Azure
- System design
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Senior IT Support Specialist
Tempus —Chicago, IL
- $75,000 - $110,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer Science
- Bachelor of Science
- Health insurance
Product Technical Support Specialist
Loma Systems —Carol Stream, IL
- $33 - $35 an hour
- Full-time
- Mid-level
- Continuous improvement
IT Support Specialist I
Prime Healthcare Management Inc —Des Plaines, IL
- $17.00 - $23.74 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Software Support Specialist
Computer Information Systems —Highland Park, IL
- Windows
- Criminal background check
- Computer networking
- Disability insurance
- Health insurance
IT Customer Service Professional - Enterprise
Solutions Networking Corporation —Woodridge, IL
- $22 - $26 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
AI Adoption Specialist
Onward Search —Chicago, IL
- $125,000 - $160,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
6d
IT Support Specialist
SERENITY HOME HEALTHCARE —Niles, IL
- $20 - $25 an hour
- Full-time
- Background check
- Google Workspace
- Computer science
- Health insurance
- Dental insurance
Quick Apply
2d
Field Technical Trainer Applications Specialist
BLM GROUP —Chicago, IL
- $25 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
6d

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technical support specialist jobs near chicago, il

IT Endpoint Support Specialist

Mercy Home For Boys and
Chicago, IL

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Job Details

$65,000 - $72,000 a year
7 days ago

Qualifications

Confidential information handling
Content creation for technical audiences
Smartphone (troubleshooting support)
Laptop (troubleshooting support)
Hardware maintenance
English
Windows
Troubleshooting audio issues
Driver's License
Desktop (troubleshooting support)
macOS
Cybersecurity
Desktop administration
Active Directory management

Full Job Description

Join our team today! At Mercy Home for Boys & Girls, we are dedicated to empowering Youth, fostering hope, and creating brighter futures. Our mission is to be advocates, educators, coaches, and role models for the Youth we serve. We strongly believe that every young individual deserves a chance to thrive and reach their full potential.

As one of the Top 100 Places to Work in Chicago according to the Chicago Tribune for the past thirteen consecutive years, Mercy Home prides itself on prioritizing the growth and well-being of our team. We provide comprehensive training as well as ongoing professional development opportunities throughout your time here.

If you're passionate, driven, and dedicated to making the world a better place, then we want you on our team. The committed workers at Mercy Home provide healing, guidance, and opportunity to young men and women in need.

How You’ll Make an Impact:

You will play a vital role in ensuring that all Agency staff have reliable access to the technology tools they need to serve our mission. This position is responsible for supporting end users with a wide range of IT-related issues and for maintaining the functionality of user-facing technology, including, but not limited to, workstations, laptops, Chromebooks, printers, and mobile devices. The role also owns hands-on endpoint lifecycle work, including device imaging and provisioning, MDM administration, and coordinated hardware rollouts and refreshes across Agency locations.

Working collaboratively with the Information Systems (IS) team, the Endpoint Support Specialist helps manage and support endpoint devices connected to the Agency’s various networks. This role also contributes to the planning and implementation of new systems and ensures that all users follow established IT procedures and best practices.

In this Role, you will:

Monitor and respond to user requests through the IT ticketing system, ensuring timely and effective resolution of technology-related issues in line with established SLAs involving Agency-supported endpoint devices.
Carry out assigned responsibilities while maintaining regular daily tasks in a well-organized, responsive, and detail-oriented manner.
Maintain an accurate and up-to-date inventory of all Agency purchased technology assets.
Collaborate with members of the IT team, Agency staff, and project teams to troubleshoot issues and contribute to the evaluation and implementation of new systems, procedures, and technology solutions.
Provide on-site support with the flexibility to travel to any Agency location.
Assist in delivering basic technology training or orientation sessions for new staff as needed.
Promptly and accurately monitor and update assigned departmental tasks on the team scheduling board to ensure transparency and alignment across the team.
Proactively communicate important updates to users, including system outages, procedural changes, user-impacting updates, and best practices, while offering individualized guidance when appropriate.
Serve as a subject matter expert (SME) for end-user technology, offering ongoing technical and consultative support to Agency staff.
Contribute to the development and maintenance of internal knowledge base articles and user guides to support staff self-service and onboarding.
Respond promptly to urgent requests that impact users’ ability to perform their work, such as but not limited to password resets and hardware failures.
Be reasonably available outside of standard business hours to help address emergency issues that impact users’ ability to perform their work.
Oversee the organization and maintenance of the IT storage room, including tracking inventory and replacement parts.
Evaluate and respond to requests for modifications or enhancements to end-user technology, offering cost-effective and practical solutions.
Perform other duties as assigned by the Director of IT in a timely, efficient, and effective manner.
Comply with all Agency Information Systems policies, IT Department Operational Standards, and directives from IT leadership, including secure-area access and asset management procedures.
Completed required time, activity, and expense reporting accurately and by established deadlines.

What we need from you:

Enthusiasm for working with technology and a commitment to continuous learning.
Consistently maintains a friendly, professional demeanor and a positive, solutions-oriented attitude.
Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to non-technical users.
Comfortable managing multiple priorities in a dynamic environment, with the ability to shift focus quickly as needed.
Minimum of three (3) years of experience in a Microsoft client/server environment, with expert-level proficiency in Windows operating systems.
At least three (3) years of hands-on experience troubleshooting Dell workstations and mobile devices, including Apple iOS, Android, Windows, and ChromeOS. Familiarity with MacOS is a plus.
Minimum of one (1) year of experience working with Active Directory, Entra ID, and Microsoft 365.
Familiarity with Google Mobile Device Management (MDM) and Microsoft Intune is a plus
Experience setting up and troubleshooting audio-visual equipment, including projectors and televisions.
Experience with Ethernet cabling, including running, terminating, and troubleshooting, is preferred.
Strong ability to read and interpret technical documentation and have a basic understanding of cybersecurity principles and a commitment to following secure computing practices.
Willingness and ability to create and maintain user-facing technical and procedural documentation.
Demonstrated ability to handle sensitive information with discretion and maintain confidentiality.
Reliable and punctual, with regular and predictable attendance.
Possession of a valid driver’s license and access to reliable transportation.
Willingness to work flexible hours and respond to after-hours emergencies as needed.
Proficiency in spoken and written English.
Maturity, cultural sensitivity, and the ability to work effectively with individuals from diverse backgrounds.
Ability to lift and move items up to 50 pounds, including furniture and other large objects, as required.
Good manual dexterity and the ability to safely and effectively operate a variety of tools.
A strong commitment to the mission, values, and goals of the Agency.

Basic Information / Schedule Details

Monday to Friday: 8:30am to 5:00pm.

Pay: $65,000 to $72,000

Location: West Loop Campus- 1140 W Jackson Chicago, IL 60607

For information on benefits please follow this link- https://www.mercyhome.org/working-mercy-home-2/benefits/

Why You Will Love Working Here:

At Mercy Home, our commitment to providing the best care for the Youth we serve extends to ensuring our team receives top-of-the-line training and professional development.

We are a Top Workplace as awarded by the Chicago Tribune.

Mercy Home for Boys & Girls is an Equal Opportunity Employer and is committed to Inclusion and Diversity

Visit us at www.mercyhome.org/jobs

Quick Apply

Refine Your Search

technical support specialist jobs in chicago, il

IT Endpoint Support Specialist

Service Desk Specialist

IT End User Support Specialist

Technical Support Specialist

IT Support Specialist-On Site Position

Technical Support Specialist

IT Support Specialist

Customer Technical Support Specialist II

Computer Systems Support Specialist

Entry Level IT Support Specialist

IT Specialist II

Senior IT Support Specialist

Product Technical Support Specialist

IT Support Specialist I

Software Support Specialist

IT Customer Service Professional - Enterprise

IS Specialist

AI Adoption Specialist

IT Support Specialist

Field Technical Trainer Applications Specialist

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