Top 21 Tourism Jobs in Chicago, Il

Visitor Services Associate
chicago history society —Chicago, IL
- $18 - $20 an hour
- Part-time
- Hybrid work
- Bilingual
- High school diploma or GED
- Organizational skills
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2d
Guest Services Representative
Adler Planetarium —Chicago, IL
- $17.50 - $18.39 an hour
- Part-time
- Google Workspace
- Sales
- High school diploma or GED
- Free parking
- Paid jury duty
Doorperson
Omni Hotels & Resorts —Chicago, IL
- $18.79 an hour
- Weekends as needed
- Hotel
- Ability to lift 50 pounds
- Driver's License
- Opportunities for advancement
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Concierge - Gold Coast (Second Shift)
Reside Living —Chicago, IL
- From $20 an hour
- Call employer
- Microsoft Excel
- Microsoft Outlook
- Office
- Commuter assistance
- Paid holidays
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Tour Guide -Pub Crawl
US Ghost Adventures —Chicago, IL
- $35 - $90 an hour
- Part-time
- Bar
- Public speaking
- Reliable transportation
- Flexible schedule
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Day Tour Guide
US Ghost Adventures —Chicago, IL
- $35 - $70 an hour
- Part-time
- Outdoor work
- Entry level
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Ghost Tour - Tour Guide
US Ghost Adventures —Chicago, IL
- $35 - $75 an hour
- Part-time
- Public speaking
- Reliable transportation
- Outdoor work
- Flexible schedule
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City Tour Guide
RRR USA Inc. —Chicago, IL
- $17 - $19 an hour
- Weekends as needed
- Public speaking
- In-person
- Entry level
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Souvenir Assistant Manager - Navy Pier
Photogenic, Inc. —Chicago, IL
- $19 an hour
- Weekends as needed
- Inventory management
- No experience needed
- Mid-level
- Opportunities for advancement
- Flexible schedule
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Director of Guest Experience & Revenue
Brookfield Zoo Chicago —Brookfield, IL
- $89,583 - $98,541 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Souvenir Leadership - Chicago
Photogenic, Inc. —Chicago, IL
- Part-time
- 18 years or older
- No experience needed
- Mid-level
- Opportunities for advancement
- Flexible schedule
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Tram Tour Guide
Chicago Botanic Garden —Glencoe, IL
- $18.00 - $21.15 an hour
- Part-time
- 18 years or older
- Clean driving record
- Sales
- Paid holidays
- Employee assistance program
Conference and Meeting Planner
ALPHA KAPPA ALPHA SORORITY, INC. —Chicago, IL
- Overtime
- Marketing
- Mid-level
- Office
Director of Business Leisure Travel
Trump International Hotel and Tower Chicago —Chicago, IL
- $100,000 - $115,000 a year
- Full-time
- 7 years
- Marketing
- Basic math
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Outdoor Adventure Guide
Go Ape USA —Western Springs, IL
- $16.00 - $17.50 an hour
- Part-time
- 18 years or older
- No education required
- Ability to walk for extended periods
- Paid training
- Mileage reimbursement
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2d
Outdoor Adventure Guide (Weekends)
Go Ape USA —Western Springs, IL
- $16.00 - $17.50 an hour
- Part-time
- 18 years or older
- No education required
- Ability to walk for extended periods
- Paid training
- Mileage reimbursement
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2d
Climb & Zipline Guide
The Forgeː Lemont Quarries —Lemont, IL
- $16.50 an hour
- Part-time
- Background check
- 18 years or older
- Mid-level
Quick Apply

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Bachelor’s degree in marketing, communications, or a related field, or equivalent work experience. PMP certification is preferred but not required.
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Special Events Consultant / Catering Sales Manager
Jewell Contract Dining —Chicago, IL
Bachelor’s degree in Hospitality Management, Event Planning, Marketing, or a related field (or equivalent work experience).
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Guest Service Representative
VISTA HOST INC —Columbus, OH
Adhere to hotel credit policies, including credit card authorization, direct bill accounts, cash payments, and incidental deposits.
From $14 an hour
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5d
Guest Services Ambassador
Legends Global —Columbus, OH
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of…

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Visitor Services Associate

chicago history society -
Chicago, IL

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Job Details

Part-time
$18 - $20 an hour
2 days ago

Qualifications

Retail sales transactions
Visitor query response
Phone reception
Phone communication
Processing cash transactions
Answering guest questions
High school diploma or GED
Customer engagement
POS systems

Full Job Description

CHICAGO HISTORY MUSEUM

JOB DESCRIPTION

JOB TITLE: Visitor Services Associate

DEPARTMENT: Visitor Services

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Visitor Services Associate serves as a primary point of contact for Chicago History Museum visitors and plays an important role in creating a welcoming, informative, and engaging visitor experience. The Visitor Services Associate provides front-line visitor services, including admissions, ticket sales, membership sales, program reservations, visitor orientation, and general information.

Working closely with colleagues across the Museum, the Visitor Services Associate helps ensure that visitors, members, donors, and community partners receive courteous, accurate, and responsive service consistent with the mission and values of Chicago History Museum.

This position's working schedule will primarilly require availability on weekends days and evenings in support of higher attendance days and after-hours evening events.

ESSENTIAL FUNCTIONS:

Welcome museum visitors, members, donors, and guests in a professional, friendly, and inclusive manner.
Deliver exceptional customer service by responding to visitors' needs, questions, and concerns in a courteous, professional, and timely manner, contributing to a welcoming and inclusive museum environment.
Promote museum exhibitions, public programs, memberships, and retail offerings.
Provide accurate information regarding museum exhibitions, programs, memberships, amenities, directions, policies, parking, and visitor services.
Process admissions, membership transactions, program registrations, Research Center admissions, merchandise purchases, and other visitor transactions using museum ticketing and point-of-sale systems.
Assist with the arrival, orientation, and logistical support of school groups, adult groups, and tour participants.
Regular participation in after-hours museum staffing of corporate and institutional events.

ADDITIONAL DUTIES:

Staff and maintain the security of the coat check area
Perform in-house reception duties: greet museum staff’s guests and provide orientation for internal museum meetings.
Transfer calls to departments/staff
Guide patrons to exits or provide other instructions/assistance in case of emergency
Provide assistance for patrons in need of accessibility accommodation, such as helping those with wheelchairs, assisting withaudiovisualaids.
Ability to perform physical tasks involved in moving school group Activity Carts and equipment; pushing and pulling 50+ lbs. and lifting 20 lbs.
Other duties as assigned

WORKING RELATIONSHIPS:

This position works closely with colleagues throughout the Museum and regularly interacts with visitors, members, volunteers, and community partners, and may work with internal teams focused on delivering and creating positive visitor experiences. The Visitor Services Associate develops and manages relationships with museum visitors, members, donors, and partners.

REQUIRED QUALIFICATIONS:

High school diploma or equivalent.
One or more years of customer service, hospitality, admissions, retail, guest services, or related experience.
Experience working with diverse audiences in a public-facing environment.
Ability to communicate professionally and effectively in person, by telephone, and through electronic communications.
Experience handling cash and processing financial transactions accurately.
Ability to learn and use ticketing, point-of-sale, reservation, and related technology systems.
Ability to work collaboratively as part of a team.
Ability to work evenings, weekends, holidays, and special events as required.
Commitment to the mission and values of the Chicago History Museum.
Demonstrated commitment to providing outstanding customer service and creating positive visitor experiences for diverse audiences
Strong customer service and interpersonal skills.
Excellent verbal communication skills.
Ability to provide accurate information and assistance in a fast-paced public environment.
Ability to remain professional and courteous when responding tovisitorconcerns or challenging situations.
Strong attention to detail and organizational skills.
Ability to manage multiple priorities while maintaining accuracy.
Ability to learn and effectively use museum technology systems.

PREFERRED QUALIFICATIONS

Bachelor's degree in History, American Studies, Hospitality Management, or Education.
Previous museum, restaurant, or tourist attraction guest services experience.
A love of history and storytelling.
Experience with Audio Visual systems.
Prior event production support experience.
Bilingual conversational fluency
Experience with Altru, Blackbaud, or similar ticketing and CRM systems.
Experience supporting public programs, tours, or museum events.
Knowledge of Chicago history, neighborhoods, cultural institutions, and transportation systems.

COMPENSATION AND BENEFITS
The compensation range for this position is established in accordance with any applicable collective bargaining agreement and/or CHM compensation practices. CHM offers a comprehensive benefits package in accordance with museum policies and any applicable collective bargaining agreement.

REPORTS TO: Visitor Services Manager

PHYSICAL REQUIREMENTS

Ability to stand and move throughout the Museum during scheduled shifts.
Ability to lift and carry up to 20 pounds and push or pull carts or equipment weighing up to 50 pounds.
Ability to occasionally bend, reach, and move materials related to visitor services operations.

CHM MISSION

To serve as the primary destination for learning, inspiration, and civic engagement, connecting people to Chicago’s history and each other.

CHM CORE VALUES:

Collaboration: We honor all lived experiences, skills, and goals, weaving them into our work to collectively share stories of history and culture.

Integrity: We conduct all business and build internal and external relationships on the foundation of honesty, camaraderie, and professional fellowship.

Respect: We listen to understand, and we affirm other people’s perspectives and contributions. We show up for others and treat them as they want to be treated.

Curiosity: We invite questions and celebrate investigation, encouraging meaningful connections with history and a sense of wonder about our complex city.

Innovation: We anticipate the need to adapt and evolve, embracing new ideas that will propel the Museum to increase success.

Service: We actively cultivate a responsive and supportive culture where all people are valued and respected.

EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATIONS

CHM is an equal opportunity employer and provides reasonable accommodations as required by law.

LEGAL NOTICE

This job description is not an express or implied contract. Employment is at will unless otherwise provided by law or an applicable collective bargaining agreement.

Hybrid / On-Site Work Statement:

This position requires on-site work at CHM facilities. Remote or hybrid work arrangements, if any, are subject to CHM policies and, where applicable, any collective bargaining agreement.

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Refine Your Search

tourism jobs in chicago, il

Visitor Services Associate

Guest Services Representative

Doorperson

Concierge - Gold Coast (Second Shift)

Tour Guide -Pub Crawl

Day Tour Guide

Ghost Tour - Tour Guide

City Tour Guide

Souvenir Assistant Manager - Navy Pier

Director of Guest Experience & Revenue

Souvenir Leadership - Chicago

Tram Tour Guide

Conference and Meeting Planner

Director of Business Leisure Travel

Outdoor Adventure Guide

Outdoor Adventure Guide (Weekends)

Climb & Zipline Guide

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