Top 44 Guest service agent Jobs in Chicago Heights, Il

Front Desk Agent
MATT 3 LLC —Matteson, IL
- $15.50 - $19.00 an hour
- Weekends as needed
- Computer literacy
- Hotel
- High school diploma or GED
- Paid training
- 401(k)
Quick Apply
2d
Front Desk Agent Night Auditor
Holiday Inn Express & Suites Chicago South-Lansing —Lansing, IL
- $15 - $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Paid time off
- Employee discount
Quick Apply
Guest Service Agent (PM Part time) - Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Hilton —Chicago, IL
- $23.50 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
Front Desk Agent
Country Inn and Suites By Radisson —Tinley Park, IL
- $16 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- 401(k)
Quick Apply
Front Desk Agent
Wind Creek Chicago —East Hazel Crest, IL
- $15 - $19 an hour
- Part-time
- In person
- Ability to walk for extended periods
- Writing skills
- Hotel
- Free parking
- Health insurance
Quick Apply
12h
Front Desk Agent - Soho House Chicago
Soho House & Co. —Chicago, IL
- $24.50 an hour
- 8 hour shift
- Hotel
- Restaurant
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent - Waldorf Astoria Chicago
Hilton —Chicago, IL
- $25 an hour
- Overnight shift
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
23h
Administrative Assistant- Part Time
EVERGREEN REAL ESTATE SERVICES LLC —University Park, IL
- $20 an hour
- Part-time
- Writing skills
- Basic math
- Office
Quick Apply
6d
Guest Services Agent
Study Hotels —Chicago, IL
- $21.50 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
Overnight Front Desk Agent
The Hongkong and Shanghai Hotels, Limited —Chicago, IL
- $24 - $27 an hour
- Overnight shift
- English
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Fairfield Inn & Suites Chicago Tinley Park - Front Desk Agent
Aimbridge Hospitality —Tinley Park, IL
- $15 - $16 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
8d
Front Desk Agent
Hampton Inn & Suites - Hammond —Hammond, IN
- Computer literacy
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
7d
Spa Guest Service Agent
The Hongkong and Shanghai Hotels, Limited —Chicago, IL
- $22 - $25 an hour
- English
- Mid-level
- US work authorization
- Paid holidays
- Disability insurance
10d
Guest Service Agent
Hersha Hospitality Management, LP —Chicago, IL
- $19 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Front Desk Sales Associate
Massage Envy —Orland Park, IL
- $15.40 - $16.00 an hour
- Choose your own hours
- Clinic
- Math
- Computer skills
- Wellness program
- Health insurance
Quick Apply
Front Desk Agent
Holiday Inn Express and Suites —Merrillville, IN
- From $16 an hour
- Part-time
- No education required
- Computer literacy
- Hotel
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Hospitality Agent (Overnight)
Sonder Holdings —Chicago, IL
- $32,032 - $41,600 a year
- Weekends as needed
- Computer literacy
- Writing skills
- Maintenance
- Health insurance
- Dental insurance
Sales Associate
Little Green Apple Hallmark —Frankfort, IL
- Part-time
- Ability to walk for extended periods
- Computer literacy
- Merchandising
Quick Apply
Front Desk Agent
Wind Creek Hospitality —Chicago, IL
- $15 - $19 an hour
- Part-time
- In person
- Ability to walk for extended periods
- Writing skills
- Hotel
- Free parking
- Health insurance
16h
Night Auditor
Hersha Hospitality Management, LP —Chicago, IL
- $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
10d

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guest service agent jobs near chicago heights, il

Front Desk Agent

MATT 3 LLC
Matteson, IL

Quick Apply

Job Details

Full-time
$15.50 - $19.00 an hour
2 days ago

Benefits

Paid training
401(k)
Paid time off
Employee discount
Opportunities for advancement

Qualifications

Computer operation
Customer communication
Confidential information handling
Computer literacy
Quality data entry
Customer data entry

Full Job Description

Benefits:

Employee discounts
Paid time off
401(k)
Competitive salary
Free uniforms

Job Summary:

Spark by Hilton in Matteson, Illinois, is seeking a friendly, dependable and guest-focused Front Desk Agent to join our team.

The Front Desk Agent is responsible for creating a welcoming experience for every guest—from arrival through departure. This position handles reservations, check-ins, checkouts, guest requests, payments and daily front-office responsibilities while following Hilton brand standards.

Previous Hilton hotel experience and familiarity with Hilton front-office systems are preferred. However, we will consider candidates with strong customer-service experience, a positive attitude and the willingness to learn.

Essential Duties and Responsibilities:

Welcome guests in a professional and friendly manner.
Complete guest check-ins and checkouts accurately and efficiently.
Manage reservations, room assignments, cancellations and modifications.
Verify identification, payment information and reservation details.
Process cash and credit-card transactions accurately.
Answer incoming telephone calls and respond to guest questions.
Provide information about hotel services, amenities and the surrounding area.
Respond promptly to guest requests, concerns and service-recovery situations.
Communicate room status and guest needs to Housekeeping and Maintenance.
Maintain accurate records, shift reports and front-desk documentation.
Monitor hotel entrances and promptly report safety or security concerns.
Support Hilton Honors members and follow applicable brand procedures.
Maintain a clean, organized and professional front-desk area.
Complete required Hilton and company training.
Follow hotel policies, operating procedures and brand standards.
Perform other duties assigned by management.

Preferred Qualifications:

Previous front-desk experience at a Hilton-branded hotel.
Experience using Hilton front-office, reservation or property-management systems.
Previous hotel, hospitality or customer-service experience.
Familiarity with reservations, guest billing and payment processing.
Experience handling guest concerns professionally.

Minimum Qualifications:

High school diploma or equivalent preferred.
Strong customer-service and communication skills.
Basic computer, email and data-entry skills.
Ability to learn hotel systems and procedures.
Ability to remain professional and organized in a busy environment.
Ability to handle confidential guest and hotel information appropriately.
Dependable attendance and punctuality.
Ability to work independently and as part of a team.

Schedule Requirements:

Candidates must be available to work a flexible schedule based on hotel needs, which may include:

Morning and evening shifts
Weekends
Holidays
Occasional overnight shifts

Physical Requirements:

Ability to stand for extended periods.
Ability to perform repetitive computer and telephone work.
Ability to lift, carry, push or pull up to 25 pounds when necessary.
Ability to perform the essential duties of the position with or without reasonable accommodation.

What We Offer:

Competitive pay
Paid training
Supportive team environment
Opportunities for professional development and advancement
Employee hotel discounts, subject to eligibility and company policy

If you enjoy helping people and would like to build your hospitality career with a Hilton-branded hotel, we encourage you to apply.

Spark by Hilton Matteson is an equal-opportunity employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state or local law.

Quick Apply

Refine Your Search

guest service agent jobs in chicago heights, il

Front Desk Agent

Front Desk Agent Night Auditor

Guest Service Agent (PM Part time) - Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Front Desk Agent

Front Desk Agent

Front Desk Agent - Soho House Chicago

Guest Service Agent - Waldorf Astoria Chicago

Administrative Assistant- Part Time

Guest Services Agent

Overnight Front Desk Agent

Fairfield Inn & Suites Chicago Tinley Park - Front Desk Agent

Front Desk Agent

Spa Guest Service Agent

Guest Service Agent

Front Desk Sales Associate

Front Desk Agent

Front Desk Hospitality Agent (Overnight)

Sales Associate

Front Desk Agent

Night Auditor

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