Top 25 Senior customer service representative Jobs in Chicago Heights, Il

Senior Implementation Associate
DoorDash USA —Chicago, IL
- $25.60 - $37.60 an hour
- Writing skills
- Mid-level
- Military encouraged
- Paid parental leave
- Parental leave
Quick Apply
2d
Senior Customer Success Manager
Zeta Global —Chicago, IL
- $75,000 - $90,000 a year
- Remote
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
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Home Care QA Specialist - Service Monitoring
Addus Homecare —Chicago, IL
- $18 - $22 an hour
- 8 hour shift
- Bilingual
- Microsoft Excel
- Microsoft Outlook
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6d
Sr Customer Service Representative
Motion Industries (MOT) —Woodridge, IL
- $27.06 - $35.22 an hour
- Full-time
- Sales
- 5 years
- Computer literacy
- Paid holidays
- Health insurance
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Senior Customer Success Manager I, Omni Commerce
Pacvue —Chicago, IL
- $110,000 - $130,000 a year
- Remote
- Inventory management
- 8 years
- Analysis skills
- Paid parental leave
- Health savings account
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Sr. Director, Client Engagement
Epsilon —Chicago, IL
- $128,000 - $192,000 a year
- Email
- Hybrid work
- Fair chance
- Senior level
- Leadership
- Commuter assistance
- Paid holidays
Senior Partner Success Manager
Supermetrics —Chicago, IL
- $90,000 - $120,000 a year
- Remote
- APIs
- Senior level
- Analytics
- Health insurance
- Dental insurance
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Sr. Specialist Client Support
CIBC —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Hybrid work
- Mid-level
- US work authorization
- Communication skills
- Health savings account
- Health insurance
Customer Success Manager
Circadia Health —Chicago, IL
- $120,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Travel
- Senior level
- Health insurance
- Dental insurance
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Senior Customer Success Manager
Nexthink —Chicago, IL
- $135,000 - $225,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- 5 years
- English
- Paid parental leave
- Paid holidays
Quick Apply
9d
Senior Client Specialist
Robert W. Baird —Chicago, IL
- $24.36 - $41.80 an hour
- Microsoft Excel
- 5 years
- Office
- Opportunities for advancement
Senior Customer Success Manager
Karbon —Chicago, IL
- $90,000 - $115,000 a year
- Remote
- 7 years
- Travel
- Senior level
- Paid parental leave
- Disability insurance
Quick Apply
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Senior Manager, Contact Center Operations (Hybrid)
Enova International —Chicago, IL
- $150,000 - $165,000 a year
- Full-time
- Office
- Mentoring
- US work authorization
- Paid parental leave
- Paid holidays
Senior Director, Servicing Operations
Mission Lane —Chicago, IL
- $184,000 - $216,000 a year
- Full-time
- Remote
- Travel
- Senior level
- Leadership
- Paid parental leave
- Disability insurance
(Senior) Customer Success Manager
Technosylva —Chicago, IL
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
Quick Apply
Sr. Client Service Specialist - Weekend Night Shift
Crane Worldwide Logistics LLC —McCook, IL
- Night shift
- Mid-level
- Office
- High school diploma or GED
- Wellness program
- Health insurance
Senior Director, Head of Client Operations (Remote) – AIM
Advyzon —Chicago, IL
- Remote
- Bachelor's degree
- Financial services
- Senior level
- Health insurance
- Dental insurance
Sr. Manager, Customer Success
FourKites —Chicago, IL
- $145,000 - $175,000 a year
- 7 years
- Bachelor's degree
- Travel
- Commuter assistance
- Paid parental leave
Senior Manager, Account Management
Frontapp —Chicago, IL
- $236,000 - $262,000 a year
- Full-time
- Office
- Senior level
- 4 years
- Paid parental leave
- Health insurance

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Senior Implementation Associate

DoorDash USA -
Chicago, IL

Quick Apply

Job Details

$25.60 - $37.60 an hour
2 days ago

Benefits

Paid parental leave
Parental leave

Qualifications

SFTP
Managing customer accounts
Outbound sales
Client onboarding
Phone communication
Writing skills
Account development
Gap analysis
Mid-level
Quality performance measurement
Customer engagement
Time-based sales targets
API integrations
Cross-functional collaboration
Account management
POS systems
Customer interaction during outreach
Communication skills
Cross-functional communication

Full Job Description

About the Team

The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. At the heart of this growing business, the Implementation Team bridges the gap between a signed contract and a live, thriving merchant. They own onboarding, implementation, and launch — building meaningful partnerships with standout local and regional merchants and creating the playbooks that set them up for long-term growth. This team moves fast, thinks creatively, and leads the development of emerging categories across the U.S., shaping a platform that gives consumers access to more of what they need, when they need it.

About the Role

DoorDash is expanding into new verticals, and we need someone excited to build the playbook — not just run one that already exists. As a Senior Implementation Associate, you'll own the full journey from signed contract to active merchant, driving speed, quality, and consistency in a space that's still taking shape.

This is a quota-carrying, outbound role. You'll manage a rolling book of business (typically 65–80 merchants) and be measured on how fast you move merchants from contract to launch, the quality metrics you hit along the way, and your quarterly attainment — all while helping define what "good" looks like in a brand-new vertical.

This role reports to the SMB New Verticals Implementation Team Lead. It's primarily remote, with the option to work from our local office with teammates regularly, plus travel 1–2 times a year for training, offsites, and team-building.

What You'll Do

Own a rolling book of business from contract signing through a merchant's first 28 days live
Drive outbound engagement with merchants to accelerate time-to-activation
Hit quarterly attainment goals tied to speed and quality
Build (and rebuild) the implementation playbook in real time — test what works, kill what doesn't
Flag process gaps and recommend fixes as the vertical matures
Partner cross-functionally to clear blockers slowing merchants down

What We're Looking For

1–3 years in Implementation, Customer Success, or Account Management, with a track record carrying quota or attainment-based goals
Comfort with outbound motion and high call volume
A builder's mindset — energized by ambiguity, not blocked by it
Strong organizational instincts — you can juggle a large, rolling book without dropping the ball
Bias toward action: you'd rather test and adjust than wait for a fully-baked process
Impeccable written and verbal communication skills, especially on the phone
Nice to have: familiarity with POS systems, Open API, or SFTP integrations

Why This Role

You'll have real ownership over how this vertical scales — the playbook doesn't exist yet, and you're writing it. You'll get a structured 30-60-90 ramp (sales + implementation training, shadowing, mock calls) before taking on a full book, and a clear path to grow — into a Strategic Implementation Associate role, or across the org into Pre-Sale AE or Post-Sale roles.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

senior customer service representative jobs in chicago heights, il

Senior Implementation Associate

Senior Customer Success Manager

Home Care QA Specialist - Service Monitoring

Sr Customer Service Representative

Senior Customer Success Manager I, Omni Commerce

Sr. Director, Client Engagement

Senior Partner Success Manager

Sr. Specialist Client Support

Customer Success Manager

Senior Customer Success Manager

Senior Client Specialist

Senior Customer Success Manager

Senior Customer Success Manager

Senior Manager, Contact Center Operations (Hybrid)

Senior Director, Servicing Operations

(Senior) Customer Success Manager

Sr. Client Service Specialist - Weekend Night Shift

Senior Director, Head of Client Operations (Remote) – AIM

Sr. Manager, Customer Success

Senior Manager, Account Management

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