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Client Advisor

ONIVERSE -
Chicago, IL

Quick Apply

Job Details

Full-time
$29 - $30 an hour

Benefits

Commuter assistance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Employee discount
Referral program
Pet insurance

Qualifications

Retail sales transactions
Mandarin
Retail customer service procedures
Teamwork
Maintaining an organized workspace
Promoting products
Phone communication
Store closing procedures
Business analysis
Store opening procedures
Fashion retail
High school diploma or GED
Managing clients in a customer support role
Cash register
Store opening/closing procedures
Key Performance Indicators
Cash register operations
Russian
Client follow-up
High-end sales
Retail store product knowledge
Meeting or exceeding sales goals
Store maintenance
Achieving sales targets
Clean workspace maintenance
Chinese
POS systems
Sales follow-up
Flexibility
Client interaction via phone calls

Full Job Description

About the brand:

Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.

Founded in 2000 and owned by the Oniverse group, the brand boasts an extensive global network with 206 brick and mortar stores in 22 countries and 25 online stores, catering to a loyal client base that has grown with the brand. Momentum behind the brand is booming in the US– in 2026, there will be five new store openings across the country, including a new New York flagship location on Madison Avenue.

Using innovative production methods and artisanal craftsmanship, Falconeri specializes in the creation of extraordinary quality cashmere knitwear for men and women at exceptional prices. From the pastures of Mongolia to global storefronts, Falconeri selects the best raw materials and removes intermediaries, caring deeply about every detail– from the people to the planet.

JOB REQUIREMENTS

Be responsible for capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact
Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions
Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager
Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity
Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment
Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs.
Supporting managers in maintaining the visual and housekeeping standards of the store
Able to successfully operate our POS system, send eod emails, opening and closing procedures
Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store

JOB QUALIFICATIONS

Eligibility to work in the US for any Employer
High School graduate or equivalent
Minimum 3+ years of experience in customer service and contemporary or luxury retail industry
Excellent verbal, written communication and sales skills, with a strong customer service orientation
Commitment, being self-motivated and goal oriented
Impeccable presentation and the ability to thrive in a demanding environment
Problem solving mindset
Ability to work a flexible schedule, including holidays and weekends
Additional language proficiency may be preferred or required depending on the customer base of store location. Please refer to the location-specific posting for more details.
Ability to lift more than 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.)

Language Skills (Essential Function):

This position requires proficiency in Chinese and Russian to provide effective customer service at Hudson Yards location. A significant portion of customers interactions that prefer to speak in Chinese and Russian, including but not limited to assistance with purchases, explaining product details, and ensuring a positive shopping experience.

COMPENSATION & BENEFITS PACKAGE

Hourly plus monthly commissions
Health Benefits, including Medical, Dental and Vision
401K matching
Pet Insurance
Paid Time off and Sick Time
Parental Leave
Pre-Tax commuter benefits for transit and parking
Sign on Bonus
Referral bonus
Employee discount
Free uniform

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Language:

Chinese, Mandarin (Required)

Work Location: In person

Quick Apply

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Falconeri is an Italian fashion house championing the craft of cashmere with the finest natural fibers, timeless Italian design, and a steadfast belief in luxury that lasts. Making dressing both effortless and refined, Falconeri offers elegance of the highest quality.

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