Top 1089 Customer success specialist Jobs in Chicago Il

Customer Success Specialist
DoorDash USA —Chicago, IL
- $63,680 - $93,600 a year
- Mid-level
- Military encouraged
- Fair chance
- Paid parental leave
- Parental leave
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Customer Success Specialist
ALTO USA LLC —Chicago, IL
- $62,000 - $73,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Driver's License
- Mileage reimbursement
- Disability insurance
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Customer Success Specialist
Bradford Soap Works Inc —Broadview, IL
- Oracle
- Inventory management
- Computer literacy
Health Engagement Specialist
Diverge Health —Chicago, IL
- $27 - $29 an hour
- Full-time
- Remote
- Case management
- US work authorization
- Organizational skills
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Document Control Specialist
People Gas (PG) —Chicago, IL
- $24.88 - $46.49 an hour
- Hybrid work
- Mid-level
- Office
- Administrative experience
10d
Client Retention Specialist
Beyond Finance —Chicago, IL
- $19 - $20 an hour
- Call employer
- Remote
- High school diploma or GED
- Associate's degree
- Communication skills
- Paid parental leave
- Paid holidays
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8d
Access Specialist 1
Hospital: Rush University Medical Center —Chicago, IL
- $18.87 - $29.73 an hour
- 8 hour shift
- Bilingual
- Microsoft Outlook
- High school diploma or GED
Customer Success Manager - Global Public Sector (Education)
Salesforce —Chicago, IL
- $123,100 - $202,600 a year
- Full-time
- Mid-level
- 3 years
- US work authorization
- Paid parental leave
- Disability insurance
10d
Intake Specialist (Full-Time)
NOCD —Chicago, IL
- $50,000 a year
- Weekends as needed
- Remote
- High school diploma or GED
- Bachelor's degree
- Psychology
- Paid parental leave
- Health insurance
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6d
Operations Specialist I, Aerospace & Defense (US)
Airspace —Chicago, IL
- $20 - $22 an hour
- Remote
- Communication skills
- Entry level
- Dental insurance
- 401(k)
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Customer Success Onboarding Manager - Spend Management
U.S. Bank National Association —Chicago, IL
- $98,345 - $115,700 a year
- Full-time
- 5 years
- Mid-level
- Office
- Paid holidays
- Disability insurance
10d
Order Operations Specialist
Order.co —Chicago, IL
- $22 - $26 an hour
- Full-time
- Remote
- Customer service
- Continuous improvement
- Data entry
- Health insurance
- Dental insurance
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Customer Care Specialist
MERCEDES BENZ OF ORLAND PARK —Orland Park, IL
- $18 an hour
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid training
- Disability insurance
Customer Solutions Specialist
Ajinomoto Health & Nutrition North America, Inc. —Itasca, IL
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Paid parental leave
- Paid holidays
Customer Care & Dispute Specialist
Schindler —Chicago, IL
- $76,800 - $96,100 a year
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Technical Implementation Specialist
Northbeam —Chicago, IL
- $140,000 - $165,000 a year
- 8 hour shift
- Remote
- Mid-level
- Communication skills
- Paid parental leave
- Paid holidays
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Administrative Support Specialist
KBR —Chicago, IL
- $21 - $30 an hour
- Full-time
- CPR Certification
- Microsoft Excel
- 6 years
- AD&D insurance
- Health insurance
Customer Engagement Specialist
Mathnasium (ID: 3203007) —Chicago, IL
- $20 - $23 an hour
- Part-time
- Basic math
- Math
- Communication skills
- 401(k)
- Paid time off
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Continuous Improvement Specialist
InProduction —Chicago, IL
- $65,000 - $80,000 a year
- Full-time
- Remote
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Cargo Charter Specialist
National Air Cargo —Wood Dale, IL
- $85,000 - $120,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
8d

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Customer Success Specialist

DoorDash USA -
Chicago, IL

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Job Details

$63,680 - $93,600 a year

Benefits

Paid parental leave
Parental leave

Qualifications

Customer communication

Full Job Description

About the Team

The Customer Success Team at DoorDash's In-Store division is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge, always with a customer centric approach. Our team is a group of empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for our In-Store mission makes it easy to be obsessed with our customers.

About the Role

We are looking for a Customer Success Specialist (CSS) to drive customer adoption and retention at scale across a large portfolio of SMB customers. This role focuses on delivering high-quality, tech-enabled engagement across the customer lifecycle, ensuring customers realize value from our platform through efficient and repeatable motions.

You're excited about this opportunity because you will…

Manage a High-Volume Book of Business. Own a large portfolio of customers, ensuring strong health and adoption through primarily scaled and digital engagement (email, virtual touchpoints, and automated programs).
Drive Adoption and Retention at Scale. Execute repeatable success motions across onboarding, product adoption, and ongoing engagement to achieve gross and net retention targets while identifying upsell opportunities to pass to Account Management.
Deliver Efficient Customer Experiences. Provide lightweight success plans, business reviews, and proactive outreach that drive customer outcomes through efficient, tech-enabled approaches.
Leverage Data to Drive Outcomes. Maintain data integrity across your portfolio, track key metrics such as ROI and product usage, and take action to mitigate risk and improve customer health at scale.
Build Product Expertise. Develop deep knowledge of our In-Store platform to deliver technical and business solutions that help customers adopt and optimize effectively.
Collaborate to Improve Scale. Partner with cross-functional teams to enhance processes, tools, and programs that improve the scaled customer experience and drive consistent outcomes.

We're excited about you because…

You have 2+ years of experience working in a Customer Success, Account Management, or similar customer-facing role with strong verbal and written communication skills.
You have experience managing a large book of business or high volume of customers, and are comfortable prioritizing effectively in a fast-paced environment.
You are highly organized and operationally minded, with the ability to execute consistently using tools, processes, and playbooks.
You are data-driven, with the ability to interpret customer metrics and translate insights into action at scale.
You are passionate about helping customers succeed and have a natural curiosity for understanding business challenges and solving problems.
You thrive in collaborative environments and can work seamlessly with cross-functional teams while maintaining focus on customer-centric outcomes.
Prior experience working in the hospitality or restaurant industry is a strong plus.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

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Refine Your Search

customer success specialist jobs in chicago il

Customer Success Specialist

Customer Success Specialist

Customer Success Specialist

Health Engagement Specialist

Document Control Specialist

Client Retention Specialist

Access Specialist 1

Customer Success Manager - Global Public Sector (Education)

Intake Specialist (Full-Time)

Operations Specialist I, Aerospace & Defense (US)

Customer Success Onboarding Manager - Spend Management

Order Operations Specialist

Customer Care Specialist

Customer Solutions Specialist

Customer Care & Dispute Specialist

Technical Implementation Specialist

Administrative Support Specialist

Customer Engagement Specialist

Continuous Improvement Specialist

Cargo Charter Specialist

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About the Team

About the Role

You're excited about this opportunity because you will…

We're excited about you because…

About DoorDash

Our Commitment to Diversity and Inclusion

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