Top 45 Customer support coordinator Jobs in Chicago Il

Coordinator I, Patient Care
AbbVie —Chicago, IL
- $23.80 - $43.00 an hour
- Full-time
- Remote
- Microsoft Outlook
- Writing skills
- High school diploma or GED
- Paid holidays
- Health insurance
2d
Service Coordinator (Customer Support & Billing)
Paul Davis of NW Chicago —Chicago, IL
- $45,000 - $57,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
Quick Apply
Enterprise Account Coordinator - Retail
Uber —Chicago, IL
- $33.66 - $39.43 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- 401(k)
4d
Customer Excellence Coordinator
United Scrap Metal Inc —Cicero, IL
- Full-time
- Microsoft Excel
- Office
- High school diploma or GED
- On-the-job training
Assistance Coordinator (Day Shift or Night shift)
Axa Partners —Chicago, IL
- $23.52 an hour
- Full-time
- Hybrid work
- Case management
- Experience equivalent to degree accepted
- Associate's degree
- Paid parental leave
- Health savings account
Quick Apply
12d
Bilingual Customer Service Coordinator (Mandarin/English)
Fast Track Express —Wood Dale, IL
- $45,000 - $60,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Paid time off
- Opportunities for advancement
Quick Apply
Medical Office Call Coordinator
Advanced Orthopedics and Spine Care —Tinley Park, IL
- From $16.50 an hour
- Full-time
- Background check
- Private practice
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
2d
Customer Success Coordinator
Labelmaster —Chicago, IL
- $20 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- 5 years
- Continuous improvement
- Paid holidays
- Dental insurance
Quick Apply
Assistance Coordinator (Day and Nightshift)
AXA —Chicago, IL
- $23.52 an hour
- Night shift
- Experience equivalent to degree accepted
- Associate's degree
- Communication skills
- Paid parental leave
- Health savings account
Account Coordinator - Employee Benefits
HUB International —Chicago, IL
- $30.77 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
6d
Customer Service Representative & Scheduling Coordinator – Chicago, IL
Urban Tailz —Chicago, IL
- $21 - $22 an hour
- Full-time
- Mid-level
- Office
- In-person
- Health insurance
- 401(k)
Quick Apply
Client Services Coordinator
Evermore Law Group —Chicago, IL
- $45,000 - $55,000 a year
- Hybrid work
- Mid-level
- Paid time off
Quick Apply
Patient Outreach Coordinator (Contract)
PatientIQ —Chicago, IL
- Call employer
- Remote
- HIPAA
- Bachelor's degree
- Continuous improvement
- Dental insurance
- 401(k)
Quick Apply
Customer Experience Coordinator
Suitsupply —Chicago, IL
- $18 - $22 an hour
- Weekends as needed
- Sales
- Leadership
- Communication skills
- Employee discount
Quick Apply
Customer Service Coordinator
INSTITUTIONAL FOODS PACKING CO —Glenview, IL
- $55,000 - $60,000 a year
- 18 years or older
- ERP systems
- Mid-level
Quick Apply
Account Coordinator
eshots —Chicago, IL
- Weekends as needed
- Microsoft Excel
- Mid-level
- Bachelor's degree
Customer Data Coordinator
DCC Propane, LLC —Lemont, IL
- Full-time
- Computer literacy
- Office
- Residential
- Paid holidays
- Disability insurance
Quick Apply
Patient Experience Coordinator (Call Center)
SpaDerma —Chicago, IL
- $19 - $22 an hour
- Full-time
- Google Workspace
- Sales
- High school diploma or GED
- Wellness program
- Health insurance
Quick Apply
Patient Outreach Coordinator (Contract)
HirexHire —Chicago, IL
- Contract
- HIPAA
- Mid-level
- Bachelor's degree
Client Coordinator
Serenity Home Health Care —Chicago, IL
- $20 - $22 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
Quick Apply

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Coordinator I, Patient Care

AbbVie -
Chicago, IL

Apply Now

Job Details

Full-time
$23.80 - $43.00 an hour
2 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Writing skills
High school diploma or GED
Quality data entry
Customer data entry

Full Job Description

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

This position is responsible for providing high volume call center support and best in class customer service to patients and health care providers. This role will be responsible for educating patients on the enrollment process, handling status inquiries along with scheduling deliveries. This position uses the core CRM system to manage workload, perform activities and route work to other members of the team.

Responsibilities

Provide subject matter expertise of program requirements while maintaining a high level of customer service, sense of urgency, reliability, data entry skills, active listening, proper phone etiquette, great verbal and writing skills, and teamwork spirit
As the initial point of contact for patients and HCP’s that we support guide callers through the refill process to determine resolution of inquiry
Ensure correct information or directs the call to the appropriate team member while maintaining a high level of professionalism
Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or adverse drug events to the appropriate party or system
Identifies potential Adverse Event situations for reporting to Pharmacovigilence ensuring
AbbVie meets FDA regulations
Meet performance standards in alignment with predefined metrics
Completes all required training in order to perform all functions in the position e.g., soft skills certification along with program overviews

Qualifications

High School Diploma or GED required. Associate or College Degree Preferred
Previous experience in a call center environment, healthcare office, corporate setting, or
healthcare insurance provider or pharmacy is highly desirable
Understanding and knowledge of commercial and major medical insurance programs, billing
requirements, healthcare benefit investigation processes, prior authorization and appeal
filings
Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources
Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs
Must have comfort level with utilizing multiple applications while capturing case information
Proficient with Microsoft Office Program Suite and Lotus Notes Suite including
Excel, Word, Outlook and SharePoint
Ability to maintain professional communication skills and an understanding of how to
maintain a courteous attitude toward customers and fellow employees
Requires critical thinking skills, analytical skills and the ability to work with minimal supervision. Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills
Must be able to take appropriate action in a stressful environment

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this roleat the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on manyfactors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount isearned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that areallocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolutediscretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Apply Now

Refine Your Search

customer support coordinator jobs in chicago il

Coordinator I, Patient Care

Service Coordinator (Customer Support & Billing)

Enterprise Account Coordinator - Retail

Customer Excellence Coordinator

Assistance Coordinator (Day Shift or Night shift)

Bilingual Customer Service Coordinator (Mandarin/English)

Medical Office Call Coordinator

Customer Success Coordinator

Assistance Coordinator (Day and Nightshift)

Account Coordinator - Employee Benefits

Customer Service Representative & Scheduling Coordinator – Chicago, IL

Client Services Coordinator

Patient Outreach Coordinator (Contract)

Customer Experience Coordinator

Customer Service Coordinator

Account Coordinator

Customer Data Coordinator

Patient Experience Coordinator (Call Center)

Patient Outreach Coordinator (Contract)

Client Coordinator

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