Top 220 Customer support manager Jobs in Chicago Il

Executive Account Manager
PAYLOCITY CORPORATION —Schaumburg, IL
- $63,000 - $90,000 a year
- Overtime
- Hybrid work
- Writing skills
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager - Client Accounts
RR Donnelley —Chicago, IL
- $85,000 - $136,000 a year
- Full-time
- Pass drug screening
- Office
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
3d
Customer Success Manager II
Burroughs —Elmhurst, IL
- $82,000 - $123,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Mid-level
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Registered Client Administrative Manager
Steward Partners Global Advisory LLC —Winnetka, IL
- Full-time
- Background check
- Mid-level
- Office
- Health savings account
- Health insurance
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Account Manager II
Paylocity —Schaumburg, IL
- $25 - $29 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Health savings account
- Health insurance
2d
CS Operational Manager
Eletric80 —Chicago, IL
- $95,000 - $120,000 a year
- Full-time
- 7 years
- Engineering
- Analysis skills
- Disability insurance
- Health insurance
8d
E-Commerce Customer Service Manager
Concord Marketing Solutions —Glendale Heights, IL
- $70,000 - $90,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Client Success Manager II
Giesecke+Devrient —Bolingbrook, IL
- From $70,000 a year
- Full-time
- Background check
- Mid-level
- Office
- Commuter assistance
- Health savings account
Quick Apply
Airline Account Manager
Gate Gourmet —Schiller Park, IL
- $68,000 - $72,000 a year
- Full-time
- Bilingual
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
14h
Security Systems Client Service Manager
Siemens —Rolling Meadows, IL
- $67,544 - $115,790 a year
- Full-time
- Mid-level
- Office
- 3 years
Customer Relations Manager
ERA Industries LLC —Elk Grove Village, IL
- $25 - $29 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Client Success Manager
Giesecke+Devrient —Bolingbrook, IL
- $64,000 - $80,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Commuter assistance
- Health savings account
Quick Apply
Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Senior Customer Success Manager
Wonderlic —Chicago, IL
- Urgently hiring
- Remote
- Analysis skills
- Mentoring
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Customer Success Manager
Blackthorn.io —Chicago, IL
- $100,000 - $105,000 a year
- Remote
- Mid-level
- Product management
- Children
- Health insurance
- Parental leave
Quick Apply
Customer Success Manager
Remarcable, Inc. —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Remote
- Mid-level
- Business development
- Health insurance
- Dental insurance
Supervisor, Customer Experience
Allied Benefit Systems —Chicago, IL
- $60,000 - $88,000 a year
- Full-time
- Remote
- Microsoft Excel
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Premier Customer Relationship Manager
TransUnion —Chicago, IL
- $78,750 - $131,250 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
13d
Manager, Technical Account Management
Adobe —Chicago, IL
- $128,100 - $216,200 a year
- Full-time
- 5 years
- Continuous improvement
- Recruiting
Technical Account Manager
Mindbody —Chicago, IL
- $55,700 - $66,800 a year
- Remote
- Mid-level
- SQL
- APIs
Quick Apply

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Executive Account Manager

PAYLOCITY CORPORATION -
Schaumburg, IL

Quick Apply

Job Details

Full-time
$63,000 - $90,000 a year

Benefits

Health insurance
Dental insurance
RSU
Vision insurance
401(k) matching

Qualifications

Customer communication
Windows
Microsoft Office
Change management
Math

Full Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Hybrid: This role follows a hybrid schedule (post training), requiring three days in the office at our Schaumburg, IL. location and two days remote per week. The in-office days are subject to business needs. Candidates must be able to commute to the office as required.? The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

The Executive Account Manager provides telephone, email, and potentially on-site support to large revenue clients who contact Paylocity concerning payroll/HR practices, software operations, and other technical and non-technical issues. The Executive Account Manager works directly with other departments to ensure the client’s needs are being met. The Executive Account Manager will be developing business relationships with each of their clients. They will identify their clients’ business objectives and aligning Paylocity solutions to meet their objectives. The Executive Account Manager will represent Paylocity as the “face and voice: responsible for the experiences of Paylocity’s highest revenue and most complex clientele.

Responsibilities:

Provide professional, ethical, knowledgeable, and reliable service to clients.
Develop and maintain strong relationships with an assigned portfolio of high revenue, complex clients by continuously striving to meet and exceed client expectations.
Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to solve the client’s request.
Conduct proactive meetings through conference calls and possibly onsite meetings to identify business needs and maintain high satisfaction levels of clients within the assigned portfolio.
This person must maintain expert-level knowledge of Paylocity products and partnerships to ensure each client is realizing the maximum benefit of our system.
Monitor and facilitate the resolution of open ITS(s) and participate in client conference calls with Client Relationship Managers when necessary.
Assist with special projects as assigned.
Work overtime as needed, especially during year-end.
Other duties as assigned.

Requirements:

Bachelor’s degree or applicable client services/industry experience
Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required
Prior experience in project management or problem-solving preferred
Travel is required up to 25% across the US.
Experience in a help desk environment or software support highly desirable
Computer skills, including Windows and MS Office programs required
Customer service focused
Strong communication and listening skills
Strong problem-solving/analytical ability
Strong mathematical aptitude
Team orientation
Time management
Ability to manage change
Dependability
Attention to detail
CPP highly preferred

Preferred Skills:

Self-starter with the ability to handle multiple projects at once
Excellent writing skills for business communications
Strong interpersonal skills to be able to communicate effectively to a multitude of personalities and work across the organization to get issues resolved
Ability to work cross-functionally and build and maintain strong internal partnerships
Able to identify the strengths and weaknesses of solutions or approaches to problems
Able to deliver accurate information within required deadlines

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

The pay range for this position is $63,000 - $90,000/yr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position is eligible for an annual restricted stock unit grant based on individual performance in addition to a full range of benefits . This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.

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Refine Your Search

customer support manager jobs in chicago il

Executive Account Manager

Manager - Client Accounts

Customer Success Manager II

Registered Client Administrative Manager

Account Manager II

CS Operational Manager

E-Commerce Customer Service Manager

Client Success Manager II

Airline Account Manager

Security Systems Client Service Manager

Customer Relations Manager

Client Success Manager

Customer Success Manager, Tier 2 (Central)

Senior Customer Success Manager

Customer Success Manager

Customer Success Manager

Supervisor, Customer Experience

Premier Customer Relationship Manager

Manager, Technical Account Management

Technical Account Manager

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