Top 389 Desktop support Jobs in Chicago Il

Field Systems Engineer
TeamLogic IT —Chicago, IL
- $75,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- 401(k) matching
Quick Apply
Tier 3 Engineer
Proven Business Systems LLC —Schaumburg, IL
- $75,000 - $100,000 a year
- Full-time
- Computer science
- 7 years
- Azure
- Paid parental leave
- Health savings account
National Intake Trainer
KabaFusion —Chicago, IL
- $70,000 - $90,000 a year
- Full-time
- Microsoft Outlook
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
ERP Support Analyst- Microsoft Dynamics Nav/Business Central
Tecta America —Rosemont, IL
- Full-time
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Health insurance
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Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Analyst
Connection —Chicago, IL
- $25.00 - $28.50 an hour
- Full-time
- Office
- Windows
- US work authorization
- Health insurance
- Dental insurance
Service Desk Technician I
Assetmark —Chicago, IL
- $75,000 - $85,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- US work authorization
- Health savings account
- Health insurance
IT Support Associate
Qureos Inc —Chicago, IL
- $27.49 - $35.00 an hour
- Full-time
- 11+ years
- Mid-level
- Windows
1d
Data Center Technician (Night Shift)
Microsoft —Chicago, IL
- $23.65 - $53.70 an hour
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- On-the-job training
12d
Digital Tech Support Analyst
Caterpillar —Chicago, IL
- $99,840 - $133,810 a year
- Full-time
- Computer Science
- Pass drug screening
- Research
- Health savings account
- Paid holidays
PC Support Technician/Support
Living Word Christian Center —Forest Park, IL
- $60 - $70 a year
- Temporary
- Mid-level
- Windows
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Cloud Telephony Technician
PHMG Careers —Chicago, IL
- $45,000 - $55,000 a year
- Monday to Friday
- Mid-level
- Administrative experience
- Communication skills
Quick Apply
6d
Custom Audio Tech Support
Abt —Glenview, IL
- From $24 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
6d
Support Engagement Lead
Braze —Chicago, IL
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
IS Specialist
ITASCA BANK & TRUST Company —Itasca, IL
- $52,700 - $79,100 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Electronic Service Representative
Abt —Glenview, IL
- From $18 an hour
- Weekends as needed
- Bilingual
- Computer literacy
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
IT Customer Service Professional - Enterprise
Solutions Networking Corporation —Woodridge, IL
- $22 - $26 an hour
- Full-time
- Background check
- Customer service
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Support Technician I (5:00 AM- 5:00 PM)
Remprex, LLC —Lisle, IL
- $45,000 a year
- 12 hour shift
- Hybrid work
- Background check
- Pass drug screening
- English
- AD&D insurance
- Paid holidays
Quick Apply
IT Field Team Lead
Creative Tech —Skokie, IL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
3d
Helpdesk Technician II
Energy Solutions - USA —Chicago, IL
- $32 - $36 an hour
- Background check
- Computer Science
- Pass drug screening
- Health insurance
- Dental insurance
5d

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Field Systems Engineer

TeamLogic IT -
Chicago, IL

Quick Apply

Job Details

Full-time
$75,000 - $95,000 a year

Benefits

401(k)
401(k) matching

Qualifications

Equipment service recordkeeping
Customer communication
Computer science
Computer Science
Linux support
Technical documentation
VoIP administration
Windows
Network infrastructure
Maintenance activity documentation
Dispatching
Networking equipment (troubleshooting support)
Windows support
Associate's degree
Information Technology

Full Job Description

Job Summary

The Field Systems Engineer plays a vital role in delivering technical escalation support and on-site service for our customers. This hybrid role involves resolving escalated IT issues from the Remote Services team and traveling to customer locations for hands-on support, including troubleshooting, break/fix repairs, and new equipment installations. The ideal candidate will have a strong technical background in hardware, software, and network systems, with excellent customer service skills to ensure seamless service and high client satisfaction.

Key Responsibilities:

· Technical Escalation Support:

o Act as a primary escalation point for the Remote Services Team, providing in-depth troubleshooting and resolution for complex hardware, software, and network issues.

o Collaborate with Network Operations and Technical Account Management teams to resolve advanced technical problems and implement solutions effectively.

· On-Site Service and Support:

o Perform on-site diagnostics, repairs, system upgrades, and deployments of new equipment at customer locations.

o Assist in IT project implementations, including network installations, hardware deployments, and VoIP setup.

o Train end-users on new systems and ensure customer satisfaction by addressing their questions and concerns.

· Customer Relations:

o Build and maintain strong client relationships, understand customer needs, and provide professional and courteous service.

o Proactively seek feedback from clients to ensure a positive experience and communicate any customer insights to internal teams to improve service quality.

· Documentation and Reporting:

o Document all activities, site visits, and solutions in the PSA system (Autotask) to maintain accurate service records.

o Provide feedback and insights to Remote Services and other technical teams to enhance service delivery and support continuous improvement efforts.

· Time and Schedule Management:

o Efficiently manage time to handle on-site visits, including the flexibility to travel on short notice as required to meet Service Level Agreement (SLA) commitments.

o Coordinate with dispatchers to optimize scheduling and handle a dynamic workload effectively.

Position Requirements:

· Education:

o An associate or bachelor’s degree in information technology, Computer Science, or a related field is preferred.

o Alternatively, 3 or more years of professional experience in technical support, IT services, or a field engineering role.

· Technical Skills:

o Strong troubleshooting skills in hardware, software, and network systems.

o Experience working with Windows, Mac, and Linux operating systems.

o Proficiency in network hardware (e.g., routers, switches, firewalls) and familiarity with VoIP technologies.

· Additional Skills:

o Excellent customer service and communication skills, with a strong focus on customer satisfaction.

o Ability to work independently and manage a flexible schedule, including travel.

o Strong documentation skills to record activities and solutions thoroughly and accurately.

Preferred Qualifications:

· Prior experience with PSA systems, such as Autotask, for documentation and service tracking.

· Certifications in relevant technical areas (e.g., CompTIA A+, Network+, or similar) are advantageous.

Physical Requirements:

· Ability to lift and carry equipment weighing up to 50 pounds as needed for on-site support and installations.

Work Environment:

· This is a hybrid role that involves both remote support and on-site visits to client locations. The position requires flexibility to travel on short notice to meet SLA commitments and provide timely customer support.

Application Process:
Interested candidates should submit their resume and a cover letter detailing relevant experience and qualifications.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

401(k)
401(k) matching

Experience:

MSP or Managed Service Provider: 4 years (Required)

Ability to Commute:

Chicago, IL 60617 (Required)

Work Location: In person

Quick Apply

Refine Your Search

desktop support jobs in chicago il

Field Systems Engineer

Tier 3 Engineer

National Intake Trainer

ERP Support Analyst- Microsoft Dynamics Nav/Business Central

Technical Service Specialist

Desktop Support Analyst

Service Desk Technician I

IT Support Associate

Data Center Technician (Night Shift)

Digital Tech Support Analyst

PC Support Technician/Support

Cloud Telephony Technician

Custom Audio Tech Support

Support Engagement Lead

IS Specialist

Electronic Service Representative

IT Customer Service Professional - Enterprise

Support Technician I (5:00 AM- 5:00 PM)

IT Field Team Lead

Helpdesk Technician II

I want to receive the latest job alert for desktop support in chicago il

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