Description:
TITLE: PM - Executive Club Lounge Attendant
DEPARTMENT: Food & Beverage/Outlets
REPORTS TO: Food & Beverage Director/Manager
JOB SUMMARY
The Executive Club Lounge Attendant is responsible for providing attentive, courteous and efficient service to all guests from arrival to departure of the Executive Club Lounge. The main focus is to engage every guest in conversation and recognition, as well as resolve any guest issues immediately
ESSENTIAL FUNCTIONS
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Approach all encounters with guests and employees in a friendly, service oriented manner.
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Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
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Maintain regular attendance in compliance with Vinayaka Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
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Greet and welcome all guests entering the Executive Club Lounge.
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Set up breakfast/evening reception food items according to standards.
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Maintain proper condition and cleanliness of dining areas and servicing equipment.
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Prepare drinks when applicable for the customers and servers, ensure that the proper materials and supplies are on hand, and talk to guests. Ensure that minors and intoxicated persons are not served alcoholic beverages. Act as the cashier for the servers when necessary. (PM Only).
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Provide opening and closing inventory of spirits (PM Only).
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Ensure station and table set-ups are complete and perform various side duties as assigned by the Food & Beverage Supervisor/Manager.
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Responds to inquiries with accurate information regarding hotel features, services and assistance.
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Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other employees.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:
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Additional duties as necessary and assigned.
Requirements:
PHYSICAL DEMANDS
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Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more.
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Must be able to stand and exert well-paced mobility for up to 4 hours in length.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
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Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
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Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.
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Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.
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Must be able to exert well-paced ability in limited space and to reach other locations of the hotel on a timely basis.
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Must be able to exert well-paced ability in limited space.
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Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.
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Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
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Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
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Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
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Requires manual dexterity to use and operate all necessary equipment.
AVAILABILITY
This is a PM Executive Club Lounge Attendant. This company operates seven days a week, 24 hours a day. At times it may be necessary to move you from your accustomed work day, to include Saturdays and Sundays, or time of work if business or task assignments demand. In addition, it should be understood that business needs determines the amount of hours that you work.
In accordance with Illinois law, the compensation and benefits for this position are as follows:
Pay Range:
$16.00 - $17.00 per hour
Compensation within this range will be determined based on relevant experience, skills, and other job-related factors consistent with applicable law.
Benefits
Eligible employees may receive access to the following benefits, subject to plan terms and eligibility requirements:
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Paid time off, including:
- Paid holidays
- Paid sick leave and/or paid leave
- Vacation time
- Medical, dental, and vision insurance
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Life and disability insurance
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Employee Assistance Program (EAP)
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Employee discounts (e.g., hotel stays, food & beverage, and partner programs)
Paid Leave
This position is eligible for paid leave benefits in accordance with applicable state and local laws.
The Company provides paid leave benefits that meet or exceed legal requirements. Details regarding accrual, use, and eligibility will be provided upon hire.
Scheduling Expectations
Work schedules for this position are based on business needs and may vary, including:
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Evenings, weekends, and holidays
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Shifts based on occupancy levels, events, and seasonal demand
Schedules are communicated in advance in accordance with Company policy.
We are an Equal Opportunity Employer and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws
