Top 407 help desk Jobs in chicago il

Level 2 Support Specialist
Dober —Woodridge, IL
- From $60,000 a year
- Full-time
- Background check
- Software troubleshooting
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Part Time Onsite IT Support
Miles IT —Chicago, IL
- $30 an hour
- Part-time
- Spanish
- Mid-level
- Windows
- Flexible schedule
IT Support Technician
Ovation Workplace Services —Chicago, IL
- $35,000 - $49,920 a year
- Full-time
- Computer Science
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
2d
Desktop Support Engineer
Elevance Systems —Olympia Fields, IL
- From $43,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- 401(k)
Quick Apply
6d
WMS Support Technician
ID Logistics —Country Club Hills, IL
- $85,000 - $100,000 a year
- Extended hours
- Spanish
- System design
- English
- Health savings account
- Health insurance
CyberNavigator (Substitutes)
Advanced Resources —Chicago, IL
- $20 an hour
- Temporary
- Background check
- Customer service
- Computer literacy
- Paid training
- Paid time off
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Network Operations Analyst
The Scion Group —Chicago, IL
- $58,000 - $63,000 a year
- Urgently hiring
- Computer science
- Computer Science
- Office
- Paid parental leave
- Health insurance
Quick Apply
14d
IT Technician
BTI Communications Group, LTD. —Downers Grove, IL
- $25 - $35 an hour
- Full-time
- Background check
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Specialist
EJOT ATF, LP —Lincolnwood, IL
- $55,000 - $65,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
CHI IT Service Specialist
Boston Consulting Group —Chicago, IL
- $67,000 - $75,000 a year
- Full-time
- Microsoft Excel
- Azure
- Microsoft Outlook
- Profit sharing
- Paid parental leave
Customer Support Specialist
EverPass Media —Chicago, IL
- $20 - $25 an hour
- Weekends as needed
- Remote
- Spanish
- English
- Mid-level
- Paid parental leave
- Disability insurance
Quick Apply
IT Support Analyst I
Metropolitan Water Reclamation District of Greater Chicago —Chicago, IL
- $63,482.64 - $71,828.90 a year
- High school
- Pass drug screening
- Databases
13d
Information Technology Services Associate
City Colleges of Chicago —Chicago, IL
- $16.97 - $23.87 an hour
- Part-time
- Computer Science
- Mid-level
- Windows
Service Desk Analyst
RL Canning —Chicago, IL
- $19 - $21 an hour
- Full-time
- Remote
- Travel
- Computer networking
- Associate's degree
- AD&D insurance
- Paid holidays
8d
IT Services Associate (Part-time)
City Colleges of Chicago —Chicago, IL
- $17.48 - $24.59 an hour
- Part-time
- Computer Science
- Mid-level
- Windows
IT Field Desktop Technician
Grant Thornton —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Desktop Support Engineer
Interactive Brokers —Chicago, IL
- $85,000 - $95,000 a year
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Help Desk Technician I
SATO America —Chicago, IL
- $50,000 - $55,000 a year
- High school diploma or GED
- Analysis skills
- Organizational skills
Quick Apply
12d
Specialist, Information Technology
Reveal —Chicago, IL
- $59,500 - $70,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Health savings account
- Paid holidays
Desktop Support Engineer
Old Mission —Chicago, IL
- $80,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Disability insurance
- Health insurance

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help desk jobs near chicago il

Level 2 Support Specialist

Dober -
Woodridge, IL

Quick Apply

Job Details

Full-time
From $60,000 a year

Benefits

Wellness program
Paid parental leave
Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Volunteer time off
Life insurance

Qualifications

Customer communication
Help desk support experience
Customer relationship building
Operating systems
Software troubleshooting
Technical documentation
Client rapport building
Electrical systems
Bachelor's degree
Zendesk
Computer hardware
Troubleshooting electrical systems
Customer support ticket management
Test technical issue troubleshooting
Electrical troubleshooting
Productivity software
Technical writing within technology
Hardware diagnostics
Ticketing system technical support

Full Job Description

About the Company - We are Spindle, a Division of Dober, nice to meet you! Creativity, development, and innovation are the heartbeat of Dober. We are looking for a technically sharp and proactive Level 2 Support Specialist to join our growing team. This role goes beyond basic triage; you'll own complex escalations, mentor junior support staff, and play a pivotal part in shaping our support operations. The ideal candidate brings hands-on technical depth, strong communication skills, and leadership instincts that position them for future advancement within the organization.

KEY RESPONSIBILITIES

Serve as the primary escalation point for Level 1 support tickets, diagnosing and resolving complex hardware and software issues for Spindle products.
Lead triage and prioritization of incoming technical support requests, ensuring SLA compliance and appropriate resolution routing.
Evaluate, process, and provide expert guidance on Spindle hardware support orders.
Deliver remote and on-site support for intermediate to advanced technical issues across hardware and software environments.
Mentor and coach Level 1 Support Specialists, providing guidance on troubleshooting techniques, documentation standards, and customer communication.
Own escalation workflows - identify patterns in recurring issues and collaborate with Engineering, IT, and Development teams to drive root-cause resolution.
Maintain thorough documentation of all support interactions, including actions taken, solutions provided, and knowledge base contributions.
Ensure all support tickets align with SLAs and consistently exceed customer expectations.
Identify opportunities to improve support processes and contribute to team efficiency initiatives.
Champion excellent customer service standards across the support team through example and guidance.

TECHNICAL TROUBLESHOOTING & ISSUE RESOLUTION

Apply in-depth knowledge of Spindle infrastructure and connectivity concepts to independently resolve escalated issues.
Diagnose and resolve intermediate-to-advanced electrical, hardware, and software issues across the Spindle product line.
Partner with Engineering, IT, and Development teams to escalate unresolved issues and advocate for systemic fixes.
Contribute to the creation and maintenance of internal technical documentation and customer-facing knowledge base articles.

REQUIRED QUALIFICATIONS & EXPERIENCE

2+ years of experience in a technical support, helpdesk, or field service role - ideally supporting hardware and/or software products.
Demonstrated ability to independently diagnose and resolve intermediate technical issues.
Working knowledge of electrical systems and components.
Strong interpersonal and communication skills with the ability to build rapport across teams and with customers.
Highly organized with solid analytical and problem-solving abilities; comfortable managing competing priorities.
Proficient in Microsoft Office Suite and Microsoft Operating Systems.
Experience with ticketing systems for issue tracking (Zendesk preferred).
Proven track record of thorough documentation and knowledge sharing.

PREFERRED QUALIFICATIONS

Past supervisory, team lead, or escalation responsibilities.
Experience mentoring or training junior team members.
Bachelor's degree or equivalent combination of professional experience and certifications.
Hands-on experience with electronics hardware and/or embedded software systems.
Familiarity with connected hardware/IoT environments.

GROWTH & LEADERSHIP PATH

This role is designed with upward mobility in mind. High-performing Level 2 Specialists who demonstrate leadership initiative, technical mastery, and team impact will be well-positioned for advancement into senior support or team lead roles. We invest in the people who invest in us.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Vision insurance

Application Question(s):

Do you have 2+ years of experience in a technical support, helpdesk, or field service role - ideally supporting hardware and/or software products?

Education:

Bachelor's (Required)

Ability to Commute:

Woodridge, IL 60517 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in chicago il

Level 2 Support Specialist

Part Time Onsite IT Support

IT Support Technician

Desktop Support Engineer

WMS Support Technician

CyberNavigator (Substitutes)

Network Operations Analyst

IT Technician

IT Support Specialist

CHI IT Service Specialist

Customer Support Specialist

IT Support Analyst I

Information Technology Services Associate

Service Desk Analyst

IT Services Associate (Part-time)

IT Field Desktop Technician

Desktop Support Engineer

Help Desk Technician I

Specialist, Information Technology

Desktop Support Engineer

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