Top 14 Helpdesk administrator Jobs in Chicago Il

IT Systems Administrator
Superior Steel Supply —Gary, IN
- $68,000 - $85,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
9d
Systems Administrator I
Hopscotch Primary Care —Chicago, IL
- Computer science
- Azure
- Computer Science
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2d
System Administrator
Radiss Tech Services —Chicago, IL
- System design
- English
- Windows
System Administrator
Priester Aviation —Wheeling, IL
- $80,000 - $90,000 a year
- On call
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Profit sharing
- Health savings account
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Systems Administrator
Econ One Research, Inc. —Chicago, IL
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Dental insurance
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Sr. System Administrator
HARRIS & HARRIS LTD —Chicago, IL
- $100,000 - $120,000 a year
- Call employer
- Customer service
- HIPAA
- 3 years
- Travel reimbursement
- Commuter assistance
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Network Administrator
National Equity Fund —Chicago, IL
- Full-time
- Mid-level
- 3 years
- SharePoint
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Senior Service Desk Lead
BCS Financial Corporation —Oakbrook Terrace, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Supervising experience
- Health savings account
- Paid holidays
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1d
IT Operations & Systems Administrator (Oak Brook)
Nano Nuclear Energy Inc —Oak Brook, IL
- $85,000 - $120,000 a year
- Windows
- 3 years
- SharePoint
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20h
Senior Windows Systems Administrator
Cognizant —Chicago, IL
- $79,000 - $110,000 a year
- Full-time
- Hybrid work
- Mid-level
- Bachelor's degree
- Team management
- Paid parental leave
- Employee stock purchase plan
3d
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- $60,000 - $70,000 a year
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
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SENIOR DIRECTOR OF ADVANCEMENT INFORMATION SERVICES & REPORTING
Loyola University Chicago —Chicago, IL
- $140,000 - $155,000 a year
- Full-time
- Microsoft Access
- 5 years
- Computer literacy

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IT Systems Administrator

Superior Steel Supply
Gary, IN

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Job Details

Full-time | Contract
$68,000 - $85,000 a year
9 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Teamwork
Microsoft Excel
Microsoft Office
SQL
Email configuration (technical support)
Desktop (troubleshooting support)
Networking equipment (troubleshooting support)
Microsoft Teams
Network security appliance implementation
Network infrastructure management
Desktop administration
IT department experience
Mobile devices

Full Job Description

Overview
The IT System Administrator at Superior Steel Supply is a hands-on technical role providing onsite support at our GLT and MPC locations while contributing to the data infrastructure and systems integration work that underpins the company's technology strategy. This position allows the IT team to focus on higher-level projects — primarily the PS Data ERP implementation — by owning day-to-day site-level support, and serves as backup to Jacob, our helpdesk technician. The ideal candidate is technically capable, detail-oriented, a strong communicator, and comfortable shifting between supporting people and working with data.

OUR PURPOSE

Superior Steel exists to build lives as strong as our steel.

VISION STATEMENT

Our mission is to serve people in the steel industry. We will professionally, personally, and spiritually develop our people to improve their lives. Working together, we will elevate outcomes by helping end-users source steel and steel products and by providing mills a trusted network to distribute non-prime and excess products. We will enhance customer-vendor alignment through our innovative products, services, and solutions. Our strategies will have a common thread: They will generate a powerful and positive impact on people as we grow into the largest buyer and distributor of non-prime and excess steel in North America.

VALUES

Creativity/Innovate: We believe the new ideas of today will ensure our success tomorrow.
Relationships: We will serve others through mutual trust and respect.
Excellence: We will relentlessly pursue improvement while demonstrating patience and grace for each other's imperfections.
Stewardship: We will honor God with every decision regarding our time, talent and treasure.
Teamwork: We will selflessly work together to achieve a common goal.

Reporting Structure

Reporting to Joe Dickman, IT Manager

High-Level Responsibilities:

Serve as the primary onsite IT resource at GLT and MPC, handling hardware, software, and network issues.
Be able to deploy Networking and Firewall
Free up the IT team for strategic projects by owning site-level support and day-to-day technical requests.
Backup Jacob (helpdesk technician) to ensure uninterrupted technical support coverage across the company.
Own IT-assigned tasks in the PS Data ERP go-live readiness checklist through the October 2026 cut-over.
Manage data migration from the legacy Access system into PS Data, including grades, vendors, and customer records.
Administer user accounts, permissions, and security configuration in PS Data and Microsoft 365.
Maintain and support integration between PS Data, HubSpot CRM, and the custom quoting tool.
Build and maintain bulk data import templates for purchasing, secondary material, and part numbers.
Configure and manage SSRS reporting, automated report subscriptions, and department views.
Support cybersecurity compliance and monitor security threats across both locations.
Manage IT helpdesk ticket queue and ensure timely resolution at GLT and MPC.
Provide user training and guidance on PS Data, Microsoft 365, and other applications.

Specific Day-to-day Responsibilities

Onsite & Helpdesk Support: Respond to user requests for technical assistance via phone, email, or in-person at GLT and MPC. Backup Jacob for helpdesk tickets across the organization when needed.
Hardware & Network Troubleshooting: Diagnose and resolve issues with workstations, laptops, printers, mobile devices, and networking equipment. Perform routine maintenance, updates, and patches.
PS Data ERP Administration: Create and manage user accounts and permission levels in PS Data. Manage the PS Data test database (SSCS 2), including refreshes and resets. Own IT-side go-live checklist items including printer/form configuration, email templates, and cut-over documentation.
Data Migration & Management: Clean, enhance, and import grade master data from Access into PS Data. Build the vendor contact list from scratch. Build and test Excel import templates for 600+ customer-specific part numbers and secondary material bulk receiving. Migrate open POs, SOs, and customer records at cut-over.
Systems Integration: Test and confirm the PS Data to HubSpot webhook integration. Support data flow between PS Data, the custom quoting tool (BPOZ), and the future customer portal. Troubleshoot and resolve issues between connected systems.
Reporting & Configuration: Configure and deploy SSRS reports for departments. Set up automated report subscriptions and custom views per department and per manager.
Device Setup & Maintenance: Set up and configure devices for new hires. Install, update, and maintain operating systems and business applications at GLT and MPC.
User Training: Train end users on PS Data, Microsoft 365, and other tools as systems are implemented or updated.
Flexibility & Team Support: Perform additional duties as assigned by Joe Dickman. Demonstrate flexibility and willingness to support the broader IT team's priorities as they evolve.

Expectations:

Full-Time, Salaried Position
Primary locations: GLT and MPC; regular onsite presence required at both
Normal office hours: 8AM to 5PM, with additional hours as needed around implementation milestones
Active participant in the PS Data ERP implementation through October 2026 go-live
Works cross-departmentally with Purchasing, Account Management, Accounting, and Sales
Participates in scheduled IT team meetings and PS Data training sessions as needed

Qualifications:

Proven experience in IT support with strong knowledge of Windows operating systems and business software applications.
Firewall and Networking Experience
Experience supporting Microsoft 365, including email, Teams, SharePoint, and OneDrive.
Excel proficiency required; experience with SQL, SSRS, or structured data imports preferred.
Exposure to ERP systems; experience with PS Data or similar steel/distribution ERP is a plus.
Familiarity with CRM platforms (HubSpot preferred) and webhook/API integrations is a plus.
Strong troubleshooting skills with the ability to work independently and manage multiple priorities.
Excellent communication skills — able to translate technical concepts for non-technical team members.
High attention to detail, especially in data migration and system configuration tasks.
Ability to work across two locations and collaborate effectively with remote IT team members.

Pay: $68,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Retirement plan
Vision insurance

Application Question(s):

Please list dates/times available for a phone screening

Ability to Commute:

Gary, IN 46402 (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk administrator jobs in chicago il

IT Systems Administrator

Systems Administrator I

System Administrator

System Administrator

Systems Administrator

Sr. System Administrator

Network Administrator

Senior Service Desk Lead

IT Operations & Systems Administrator (Oak Brook)

Senior Windows Systems Administrator

Senior IT Specialist

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

SENIOR DIRECTOR OF ADVANCEMENT INFORMATION SERVICES & REPORTING

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