Top 15 Helpdesk engineer Jobs in Chicago Il

Junior Network Engineer
SDI Presence —Chicago, IL
- $33 - $38 an hour
- Weekends as needed
- Data analysis skills
- Travel
- 1 year
- Wellness program
- Disability insurance
Quick Apply
IT Support Specialist
Braven —Chicago, IL
- $47,000 - $58,700 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
12d
Associate IT Operations Engineer
Green Thumb —Chicago, IL
- $65,000 - $75,000 a year
- On call
- Remote
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
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Systems Engineer I
Lessen —Chicago, IL
- $100,000 - $115,000 a year
- Full-time
- Customer service
- System design
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Technical Support Agent
PAR —Markham, IL
- $19 - $22 an hour
- Overtime
- Remote
- Computer science
- Windows
- Computer networking
IT Systems Engineer
Braven —Chicago, IL
- $76,000 - $94,900 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health insurance
Quick Apply
1d
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
Systems Administrator
Econ One Research, Inc. —Chicago, IL
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Dental insurance
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System Administrator
George J. Priester Aviation —Wheeling, IL
- $80,000 - $90,000 a year
- On call
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Profit sharing
- Health savings account
Quick Apply
11d
System Administrator
Radiss Tech Services —Chicago, IL
- System design
- English
- Windows
Onsite Service Desk Analyst II (Hybrid/Client Onsite)
Cortavo —Elmhurst, IL
- Full-time
- Hybrid work
- Clean driving record
- Mid-level
- Windows
- Health insurance
- Work from home
Quick Apply
Senior IT Systems Engineer
Energy CX —Chicago, IL
- From $110,000 a year
- Google Workspace
- DevOps
- HIPAA
Quick Apply
Tier 1 Engineer
Proven Business Systems LLC —Tinley Park, IL
- $35,000 - $50,000 a year
- Full-time
- Up to 50% travel
- Ability to walk for extended periods
- Mid-level
- Paid parental leave
- AD&D insurance
Solutions Engineer - Remote
Siena AI —Chicago, IL
- Full-time
- Remote
- Mid-level
- 3 years
Senior AI Deployment Consultant
Intercom —Chicago, IL
- $133,700 - $159,650 a year
- Hybrid work
- 5 years
- Office
- Mentoring
- Work from home
7d

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Junior Network Engineer

SDI Presence -
Chicago, IL

Quick Apply

Job Details

Full-time
$33 - $38 an hour

Benefits

Wellness program
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Telecommunications network device configuration
Equipment installation
Data analysis skills
Hardware maintenance
Equipment troubleshooting
Cisco routers/switches implementation
Hardware support
Networking equipment (troubleshooting support)
Security System Administration (security operations)
Network infrastructure management
Technical writing for network engineers

Full Job Description

Company

SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 25-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multi-cloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on X and LINKEDIN.

Although we list out what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!

Summary

The Junior Network Engineer Junior is an entry level role focused on supporting the installation and maintenance of our client’s network infrastructure. This position offers hands-on experience in networking, while working under Senior Network Engineers. This Engineer will be responsible for monitoring network alarms and outages, dispatch to remote sites for troubleshooting and repairs, as well as documenting network infrastructure. Candidates must be able to travel regularly between multiple locations to support operational requirements. Ability to work various shift schedules, including overnight, weekends, and holiday coverage, based on business needs.

SDI Presence Offers:

An hourly range: $33.00 - $38.00/hour

Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions.
Medical,Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!

Responsibilities

Install, configure and support network equipment such as routers, switches, wireless access points, and other related network devices on a daily basis.
Perform daily monitoring, administration and operational functions of the network environment
Day to day monitoring of the network, collecting and preparing statistical data for analysis on network performance and availability (monitoring of network device logs, monitoring of port statistics)
Documentation of Procedures / Networking environment (ensure that all network documentation is accurate and up to date)
Document issue resolution using the helpdesk ticketing system
Submit Request for Change forms when needed.
Ensuring patches are tested and applied when needed.
Maintain excellent communication with all end users and other members of the technology department
Assist other team members in executing various project tasks
Work with hardware break/fix vendor as needed
Execute other assigned tasks as delegated by the Customer, Network Project Manager and Team Lead
Stay updated through professional training using internal and external resources toward certification.

Requirements

1 to 3 years of experience working with installation and configuration of routers and switches.
Continue to pursue vendor certifications and in-depth knowledge of at least one or more network operating system
Cisco CCNA certification preferred, or obtain within first 3-6months of employment
Experience working within security implementation and monitoring of network systems
Experience with design, implementation and maintenance of network components
Analytical thinking with ability to detect and resolve network issues quickly
Strong documentation and communication skills
Great verbal and written communication skills
Clear reporting and collaboration with team members and management.
Ability to work 3:00 – 11:00pm shift, weekend, and holiday coverage, based on business needs.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer Statement

SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Quick Apply

Refine Your Search

helpdesk engineer jobs in chicago il

Junior Network Engineer

IT Support Specialist

Associate IT Operations Engineer

Systems Engineer I

Technical Support Agent

IT Systems Engineer

Senior IT Specialist

Systems Administrator

System Administrator

System Administrator

Onsite Service Desk Analyst II (Hybrid/Client Onsite)

Senior IT Systems Engineer

Tier 1 Engineer

Solutions Engineer - Remote

Senior AI Deployment Consultant

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