Top 44 Helpdesk manager Jobs in Chicago Il

System Administrator
Priester Aviation —Wheeling, IL
- $80,000 - $90,000 a year
- On call
- Mid-level
- 3 years
- Experience equivalent to degree accepted
- Profit sharing
- Health savings account
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Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
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Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
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Senior Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $127,870 - $166,492 a year
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Senior Service Desk Lead
BCS Financial Corporation —Oakbrook Terrace, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Supervising experience
- Health savings account
- Paid holidays
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4d
Manager, Information Technology
Society of Actuaries Research Institute —Chicago, IL
- $125,000 - $135,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Bachelor's degree
Quick Apply
6d
IT Operations Manager
PARK DIST OF HIGHLAND PARK —Highland Park, IL
- $77,399 - $99,693 a year
- Weekends as needed
- CPR Certification
- 7 years
- Computer Science
- Wellness program
- Paid parental leave
3d
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Global Help Desk Manager
Sims Metal —Chicago, IL
- $137,000 - $160,000 an hour
- Full-time
- Background check
- 7 years
- Computer Science
- Health savings account
- Health insurance
Quick Apply
12d
ITSM / Service Desk Lead
SCIGON —Oak Brook, IL
- $93,750 - $125,000 a year
- Full-time
- Bachelor's degree
- Senior level
- Business
Quick Apply
Information Technology (IT) Operation Manager
Visterra Landscape Group —Rosemont, IL
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Azure
- Microsoft Office
- Health insurance
- 401(k)
Quick Apply
IT Help Desk Assistant/Associate
Oakton Community College —Des Plaines, IL
- $26.25 - $28.25 an hour
- Multiple hires
- Computer Science
- Mid-level
- Office
13d
IT Analyst
Kin Insurance —Chicago, IL
- $65,544 - $75,000 a year
- Extended hours
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Health savings account
4d
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply
Lead, IT Service Delivery
Coeur Mining —Chicago, IL
- $98,000 - $117,000 a year
- Full-time
- Hybrid work
- Spanish
- Computer Science
- English
- Paid time off
- Parental leave
Quick Apply
IT Infrastructure and Server Analyst
Barilla —Northbrook, IL
- $70,000 - $85,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Computer Science
- Health insurance
- Dental insurance
Manager, IT Infrastructure
Full Circle Electronics Group LLC —Elk Grove Village, IL
- Computer science
- Computer Science
- 5 years
Lead IT Systems & Security Engineer
FAMILY ENTERTAINMENT GROUP LLC —Itasca, IL
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Hospitality
- Google Workspace
- Computer science
Quick Apply
10d
IT Systems Administrator
Superior Steel Supply —Gary, IN
- $68,000 - $85,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Mid-level
- Health savings account
- Health insurance
Quick Apply
11d
IT Manager
USA Clinics Group —Northbrook, IL
- $75,000 - $95,000 a year
- Full-time
- Mid-level
- 4 years
- Associate's degree
- Health insurance
- Dental insurance
Quick Apply

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System Administrator

Priester Aviation -
Wheeling, IL

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Job Details

$80,000 - $90,000 a year

Benefits

Profit sharing
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Pet insurance

Qualifications

Cloud identity and access management (IAM)
Smartphone (troubleshooting support)
Microsoft Exchange
Network infrastructure
VLAN
Email configuration (technical support)
Azure AD
Customer support ticket management
macOS administration
UEM
VPN management
ITIL implementation
Intune
Ticketing system technical support

Full Job Description

Job Title: System Administrator

Location: Wheeling, IL (Chicagoland area)

About George J. Priester Aviation

George J. Priester Aviation is a premier aviation services company providing comprehensive aircraft management, charter, maintenance, and flight operations solutions. With decades of experience supporting owner-managed and client-focused flight departments, we are known for our commitment to safety, professionalism, and white-glove service.

Our team operates in a dynamic Part 135 and Part 91 environment, supporting diverse aircraft types and mission profiles across the U.S. and internationally. At George J. Priester Aviation, we value integrity, collaboration, and accountability and we take pride in building long-term careers within aviation.

Overview

The Systems Administrator requires hands-on skills in Microsoft Entra ID, Intune/Autopilot, Exchange Online, and Microsoft Defender in a 100% fully cloud managed environment. No on-premise servers. This position also requires Meraki network experience and tier 1/tier 2 helpdesk responsibilities. The ideal candidate is customer-focused, detail-oriented, and comfortable supporting a wide range of technologies.

Key Responsibilities

IT Service Management

Use Freshservice as the primary ticketing and workflow platform.
Triage, prioritize, and resolve incidents and service requests within SLA.
Maintain accurate ticket documentation, asset records, and knowledge base articles.

End-User Support

Provide technical support for Windows 11, macOS, and iPad devices.
Troubleshoot hardware, software, printing, and peripheral issues.
Provision iPads, and notebooks to new hires.
Perform application installs, updates, and configuration.
Deliver support both remotely and onsite with excellent customer service.

Identity & Access Management

Manage user accounts, groups, and access policies in Microsoft Entra ID.
Support MFA, SSO, conditional access, and password resets.
Handle onboarding/offboarding workflows and identity lifecycle tasks.

Device Management & Provisioning

Deploy and manage Windows devices using Intune/Autopilot.
Configure compliance policies, configuration profiles, and security baselines.

Mobile Device Management (MDM)

Enroll, configure, and support iPads through MDM platforms:
- (MaaS360, Jamf).
Apply app deployments, restrictions, compliance rules, and remote actions (wipe/lock).
Maintain accurate inventory and ensure security compliance.

Networking & Connectivity

Manage our existing Cisco Meraki environment:
- Support Meraki hardware including Access Points, Switches, Firewalls, and Cameras.
- Troubleshoot LAN, VLAN, and WLAN issues.
- Provide Tier 2 support to existing help desk staff.

System Administration

Perform OS updates, patching, and endpoint security tasks through Microsoft Intune/Defender.
Work in coordination with our MSSP to ensure a safe and secure environment.
Support Microsoft 365 applications and Exchange Online cloud services.
Assist with hardware lifecycle management and asset tracking.

Documentation & Collaboration

Create and maintain technical documentation and knowledge base articles.
Collaborate with engineers/manager/MSP on escalations and project work.
Communicate clearly and professionally with end users and team members.

Required Skills & Experience

Mandatory: At least 5 years’ experience with ticketing systems
Mandatory: At least 3 years’ experience with MDM for iPads, including MaaS360 and or Jamf.
- CompTIA A+, Network+, or Microsoft Cloud certifications.
Equivalent practical experience will be considered in lieu of certifications.
Mandatory: Hands-on experience with Microsoft Entra ID, Intune/Autopilot, and Exchange Online.
Mandatory: Proficiency with Windows 11 and macOS troubleshooting.
Working knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN, VLAN, WLAN).
Ability to be on call for minimal after-hours support, weekly on call rotation with another helpdesk professional - typically a few calls per month.
Excellent communication, customer service, and problem-solving skills.
Experience with ITIL-aligned processes and service management best practices.

Preferred Qualifications

Scripting familiarity (PowerShell/Bash).
Experience with Apple Business Manager and Jamf.
Experience in fast-paced helpdesk environments.
Familiarity with Dell notebooks, and Apple iPads.

Compensation & Benefits

George J. Priester Aviation offers a competitive total rewards package designed to support the health, financial security, and well-being of our team members, including:

Health & Wellness

Medical coverage (PPO and High Deductible plans) through Blue Cross Blue Shield
Dental and vision coverage
Company-paid short-term and long-term disability insurance
Company-paid basic life and AD&D insurance, with optional supplemental coverage
Voluntary accident, critical illness, and hospital indemnity plans

Financial & Retirement

401(k) retirement plan with company match
Annual company-funded profit-sharing contribution
Health Savings Account (HSA), Flexible Spending Accounts (FSA), and Dependent Care FSA options

Time Off & Work-Life Balance

Paid company holidays
Unlimited Paid Time Off (PTO), subject to scheduling guidelines
Sick leave in accordance with company policy

Additional Benefits

Tuition reimbursement program
Company-paid legal services and identity theft protection
Company-paid pet insurance for dogs or cats
Employee assistance and support resources

Benefits eligibility and offerings may vary based on role, employment type, and client program.

Work Environment

This position operates in a fast-paced aviation environment that may include travel, variable schedules, and close coordination with flight crews, maintenance teams, and client representatives.

Equal Opportunity Employer

George J. Priester Aviation is an Equal Opportunity Employer and is committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

How to Apply:

If you are ready to take your career to the next level and meet the qualifications for this role, we invite you to apply. Please submit your resume detailing your experience and why you are an excellent fit for this position.

Quick Apply

Refine Your Search

helpdesk manager jobs in chicago il

System Administrator

Help Desk Analyst

Helpdesk Analyst

Senior Manager - IT Service Desk

Senior Service Desk Lead

Manager, Information Technology

IT Operations Manager

Service Desk Process Lead

Global Help Desk Manager

ITSM / Service Desk Lead

Information Technology (IT) Operation Manager

IT Help Desk Assistant/Associate

IT Analyst

Helpdesk Technician II

Lead, IT Service Delivery

IT Infrastructure and Server Analyst

Manager, IT Infrastructure

Lead IT Systems & Security Engineer

IT Systems Administrator

IT Manager

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