Top 249 Helpdesk support Jobs in Chicago Il

Senior Desktop Support Analyst
Revolution Technologies, LLC —Chicago, IL
- $25 - $36 an hour
- Full-time
- 7 years
- Software troubleshooting
- Windows
- Health insurance
- Dental insurance
Quick Apply
Technical Program Developer/Manager
Selby Jennings —Chicago, IL
- $200,000 - $500,000 a year
- Contract
- Senior level
Quick Apply
4d
eLearning Implementation Specialist
Catharsis Productions —River Forest, IL
- $56,000 - $69,500 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Bilingual Data Analytics & Talent Planning Analyst
Constellation Brands —Chicago, IL
- $58,800 - $102,100 a year
- Full-time
- Spanish
- Writing skills
- English
- Health insurance
- Dental insurance
Client Services Representative
PAYLOCITY CORPORATION —Schaumburg, IL
- From $27 an hour
- Full-time
- Office
- Bachelor's degree
- Ability to sit for extended periods
- Health insurance
- Dental insurance
Quick Apply
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Remote Customer Onboarding Support Specialist
Spotter —Lemont, IL
- Remote
- English
- Organizational skills
- Communication skills
Quick Apply
Helpdesk Support Technician
Mandarich Law Group, LLP —Chicago, IL
- Full-time
- Windows
- 1 year
- Associate's degree
- Paid parental leave
- Paid holidays
Quick Apply
Help Desk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
IT Support Specialist
Braven —Chicago, IL
- $47,000 - $58,700 a year
- Full-time
- Hybrid work
- Google Workspace
- Computer science
- Computer Science
- Paid parental leave
- Health insurance
Quick Apply
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
IT Helpdesk Support Specialist
New World Van Lines —Chicago, IL
- Full-time
- Entry level
Quick Apply
IT Support Desk Technician
AllSaints —Bolingbrook, IL
- $24 - $25 an hour
- Full-time
- Mid-level
- Windows
- Warehouse
- Disability insurance
- Health insurance
Quick Apply
Entry Level IT Support with Hands on Experience
L6 technology —Oakbrook Terrace, IL
- $15 - $21 an hour
- Full-time
- Office
- In-person
- Entry level
- Health insurance
- 401(k)
Quick Apply
IT Support Specialist
CD Peacock —Oak Brook, IL
- $60,000 - $70,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Paid time off
Quick Apply
9d
Help Desk Analyst
HARRIS & HARRIS LTD —Chicago, IL
- $40,000 - $55,000 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
Helpdesk Analyst
Trilogy Inc —Chicago, IL
- $24.38 - $28.04 an hour
- Weekends as needed
- Azure
- Urgent Care
- Research
- 403(b) matching
- Paid parental leave
Quick Apply
IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
Help Desk Support/Technician
Hornblower —Chicago, IL
- $55,000 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
9d
Helpdesk Technician II
Oil-Dri Corporation of America —Chicago, IL
- $24 - $32 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Bachelor of Science
- Paid parental leave
- Paid holidays
Quick Apply

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helpdesk support jobs near chicago il

Senior Desktop Support Analyst

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$25 - $36 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Desktop computer repair
Computer operation
Desktop support
Customer communication
Software troubleshooting
Team leadership
MCSE
Laptop (troubleshooting support)
Hardware maintenance
Windows
Bachelor's degree
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Computer management
IT support
Productivity software
Desktop administration
Cross-functional collaboration
Associate's degree
CompTIA A+
IT department experience

Full Job Description

Position: Sr. Desktop Analyst

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift Hours: 7am – 3pm CST

POSITION SUMMARY

This position must meet all the requirements of a Senior Desktop Analyst as well as specific detailed functions explained below for the HIS Department. The qualified individual will be responsible for providing level 1 through 3 hardware and software support to desktop, Wyse terminals, and laptop workstations. Also included among daily troubleshooting and problem resolution (tickets) are; departmental projects, rollouts, and PC installations. Knowledge of PC Operating systems, Networking, Computer Operations and Helpdesk Support.

JOB DUTIES (List in order of importance)

1. Manage desktop tickets/work orders and assigning and following up on requests desktop services.

2. Dispatch desktop analysts to various locations.

3. Coordinate receipt, allocation and installation of new PC's, printers, laptops and software with Finance.

4. Coordinate equipment moves.

5. Maintain records- installed hardware and software.

6. Oversee software license management process and software installation for purchased software.

7. Collaborate with IT Dept. to resolve IT infrastructure and network related issues.

8. Document procedures to support scanning documents from multifunction copiers to email.

9. Document procedures and oversee support of Wyse devices deployed in clinics for access to Cerner.

10. Initiate corrective action, provide/carry out instructions to resolve end users' problems.

11. Contribute to/provide reporting of Desktop

12. Coordinate Cornerstone equipment and activities.

13. Provide level 1 through 3 day-to-day IT Desktop support for all desktop technology devices including desktops, laptops, Wyse devices, printing, wireless, and networking.

14. Provide desktop support involving Windows operating systems, and MS Office.

15. Implement HIS departmental projects and rollouts.

QUALIFICATIONS

1. At least 7 work experience as a desktop analyst in an IT environment.

2. Associate Degree required, Bachelor's Degree, MCSE, A+ and Microsoft Office Certifications.

3. Must have minimum 7 year's experience resolving end users' hardware and software issues in an IT environment.

4. Ability to analyze and resolve complex problems independently, quickly and function in a fast-paced environment.

5. Self-motivator, able to be a team player and establish positive working relationships and collaborate across organization lines.

6. Leadership ability demonstrated in experience coordinating small to medium teams.

7. Able to organize and prioritize the desktop workload for the day and guide the team to complete it.

8. Able to rebuild and reformat computers. Familiar with troubleshooting Windows operating systems.

9. Must display the ability to communicate clearly, interact with varied customer levels and pay close attention to detail.

10. Must have the ability to travel to 15 off-site clinic locations.

EDUCATION

1. Associate Degree and a minimum of 7 years work experience in an Information Technology environment.

2. Work experience in a health care environment preferred. teams. preferred.

Thank you,

Pay: $25.00 - $36.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

Desktop support: 5 years (Required)
Desktop administration: 5 years (Required)
Windows: 5 years (Required)
Software troubleshooting: 5 years (Required)
IT support: 5 years (Required)

License/Certification:

MCSE (Preferred)
CompTIA A+ (Preferred)

Location:

Chicago, IL 60612 (Required)

Shift availability:

Day Shift (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

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helpdesk support jobs in chicago il

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