Top 1871 Hospitality service support Jobs in Chicago Il

Guest Service Representative
voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point —Chicago, IL
- $25.90 - $26.00 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
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9d
Guest Service Representative
DREAMWEAVER HOTELS INC - THEWIT —Chicago, IL
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Commuter assistance
- AD&D insurance
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Front Desk Agent
Marriott International, Inc —Chicago, IL
- $26.39 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
14d
Doorperson/Concierge
Related —Chicago, IL
- $22.35 an hour
- Full-time
- Computer literacy
- Microsoft Office
- High school diploma or GED
- Health savings account
- AD&D insurance
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Concierge
AMLI Residential —Chicago, IL
- $27 - $30 an hour
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Computer literacy
- Paid holidays
- Health insurance
Hospitality Support
RR Donnelley —Chicago, IL
- $20 - $22 an hour
- Full-time
- Hospitality
- Pass drug screening
- Office
- Disability insurance
- Health insurance
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9d
Guest Service Representative
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $25 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- Commuter assistance
- AD&D insurance
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Hospitality Associate
Opensity Solutions —Chicago, IL
- Up to $26.50 an hour
- Overtime
- Hospitality
- Heavy lifting
- Customer service
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10d
PM Guest Service Representative
Hyatt Place Chicago South —Chicago, IL
- $18 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
9d
Guest Service Representative
DREAMWEAVER HOTELS INC - STREETERVILLE —Chicago, IL
- $21 - $23 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
Quick Apply
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
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Front Desk Agent
FAIRMONT —Chicago, IL
- $25.41 an hour
- Weekends as needed
- Computer literacy
- Hotel
- US work authorization
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PT Guest Service Agent - The Hoxton, Chicago
Schulte Boutique + Lifestyle —Chicago, IL
- $24 an hour
- Part-time
- Background check
- Sales
- Pass drug screening
- Paid time off
Quick Apply
14d
At Your Service Runner
Marriott International, Inc —Chicago, IL
- $22.70 - $26.50 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Disability insurance
- Paid time off
Guest Service Representative
Sophy - Hyde Park —Chicago, IL
- $18 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Guest Services Coordinator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
10d
Concierge
DREAMWEAVER HOTELS INC - THEWIT —Chicago, IL
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- US work authorization
- Commuter assistance
- AD&D insurance
Quick Apply
Overnight Concierge - Luxury Residential
Related —Chicago, IL
- $22.80 an hour
- Overnight shift
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Health savings account
- AD&D insurance
2d
At Your Service Agent
Marriott International, Inc —Chicago, IL
- $20.18 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- Disability insurance
- Paid time off
13d
Reservations Agent
The Langham Chicago —Chicago, IL
- $22.00 - $27.50 an hour
- Full-time
- Basic math
- English
- Hotel
- Free parking
- AD&D insurance
Quick Apply

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hospitality service support jobs near chicago il

Guest Service Representative

voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point
Chicago, IL

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Job Details

Full-time
$25.90 - $26.00 an hour
9 days ago

Benefits

Paid holidays
401(k)
Paid time off
Employee discount

Qualifications

High school diploma or GED

Full Job Description

the smiling face of hospitality...front and center

What's in it for you…

Insurance enrollment available from DAY 1!
Paid time off available from DAY 1!
Holiday pay available from DAY 1!
401(k) enrollment after 30 days!
Hotel and travel discounts at worldwide destinations!
Professional development and promotion opportunities!

About this job...

Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

Welcome arriving guests and complete the hotel’s arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.

Requirements...

Experience & Education:

2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required

Communication:

Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace

Physical:

8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

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Refine Your Search

hospitality service support jobs in chicago il

Guest Service Representative

Guest Service Representative

Front Desk Agent

Doorperson/Concierge

Concierge

Hospitality Support

Guest Service Representative

Hospitality Associate

PM Guest Service Representative

Guest Service Representative

Residential Front Office Agent

Front Desk Agent

PT Guest Service Agent - The Hoxton, Chicago

At Your Service Runner

Guest Service Representative

Guest Services Coordinator

Concierge

Overnight Concierge - Luxury Residential

At Your Service Agent

Reservations Agent

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the smiling face of hospitality...front and center

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About First Hospitality…

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