Top 99 Hotel front desk manager Jobs in Chicago Il

Assistant Front Desk Manager
Marriott International, Inc —Chicago, IL
- $27.88 - $31.25 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point —Chicago, IL
- $58,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
9d
Front Desk Manager
Sonesta —Chicago, IL
- $60,000 - $67,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Ability to climb stairs
- Hotel
- Paid parental leave
- Health savings account
Assistant Front Office Manager - Waldorf Astoria Chicago
Hilton —Chicago, IL
- $63,000 - $66,000 a year
- Overnight shift
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
11d
Front Desk Supervisor
The Westin Michigan Avenue Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Front Desk Clerk
Marriott International, Inc —Chicago, IL
- $26.69 - $27.44 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
3d
Hotel Front Office Shift Manager
Wind Creek Hospitality —Chicago, IL
- $52,600 - $71,800 a year
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
Quick Apply
Front Desk Agent
Embassy Suites by Hilton Chicago Downtown River North —Chicago, IL
- $24 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
12d
Overnight Front Office Operations Manager - Waldorf Astoria Chicago
Hilton —Chicago, IL
- $65,000 - $70,000 a year
- Overnight shift
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
11d
Front Desk Supervisor
Pyramid Hotel Group —Chicago, IL
- $29.05 an hour
- Weekends as needed
- Sales
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
11d
Front Desk Agent
Sonesta —Chicago, IL
- $26 - $27 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
10d
Front Desk Supervisor
Sonesta —Chicago, IL
- $28 - $29 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
- Paid parental leave
- Health savings account
5d
Front Desk Agent
Pyramid Hotel Group —Chicago, IL
- $25.65 an hour
- Weekends as needed
- Sales
- Computer literacy
- Hotel
- Health insurance
- Dental insurance
10d
Assistant Front Office Manager - OEM
Autograph Hotel Chicago —Chicago, IL
- $24.94 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Hotel Front Desk Manager
Embassy Suites by Hilton Chicago Lombard Oak Brook —Lombard, IL
- $50,000 - $55,000 a year
- Mid-level
- Microsoft Office
- Hotel
Quick Apply
5d
Hotel Front Office Shift Manager
Wind Creek Chicago —East Hazel Crest, IL
- $52,600 - $71,800 a year
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Front Office Supervisor
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $26 an hour
- Inventory management
- Mid-level
- Hotel
- Commuter assistance
- AD&D insurance
Quick Apply
Guest Services Coordinator
Marriott International, Inc —Chicago, IL
- $27.76 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level

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Assistant Front Desk Manager

Marriott International, Inc -
Chicago, IL

Apply Now

Job Details

Full-time
$27.88 - $31.25 an hour

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26083483
Job CategoryRooms & Guest Services Operations
Location30 E Hubbard St, Chicago, Illinois, United States, 60611
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $27.88-$31.25 per hour
Bonus Eligible: Y

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Understands employee positions well enough to perform duties in employees' absence.

Handles employee questions and concerns.

Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Strives to improve service performance.

Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

Supports same day selling procedures to maximize room revenue and property occupancy.

Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Sets a positive example for guest relations.

Encourages employees to provide excellent customer service within guidelines.

Handles guest problems and complaints seeking assistance from supervisor as necessary.

Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

Supports implementation of customer recognition/service programs, communicating and ensuring the process.

Assists in the review of comment cards and guest satisfaction results with employees.

Ensures employees have the proper supplies and uniforms.

Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Provides feedback to individuals based on observation of service behaviors.

Participates in an ongoing employee recognition program.

Supports training when appropriate.

Participates in the employee performance appraisal process.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

Complies with loss prevention policies and procedures.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel front desk manager jobs in chicago il

Assistant Front Desk Manager

Assistant Front Office Manager

Assistant Front Office Manager

Front Desk Manager

Assistant Front Office Manager - Waldorf Astoria Chicago

Front Desk Supervisor

Front Desk Clerk

Hotel Front Office Shift Manager

Residential Front Office Agent

Front Desk Agent

Overnight Front Office Operations Manager - Waldorf Astoria Chicago

Front Desk Supervisor

Front Desk Agent

Front Desk Supervisor

Front Desk Agent

Assistant Front Office Manager - OEM

Hotel Front Desk Manager

Hotel Front Office Shift Manager

Front Office Supervisor

Guest Services Coordinator

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