Top 93 Hotel front office manager Jobs in Chicago Il

Assistant Front Office Manager
Marriott International, Inc —Chicago, IL
- $79,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
voco Chicago Downtown/Holiday Inn Chicago Dwtn - Wolf Point —Chicago, IL
- $58,000 - $60,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
- Paid holidays
- 401(k)
Quick Apply
8d
Hotel Front Office Shift Manager
Wind Creek Hospitality —Chicago, IL
- $52,600 - $71,800 a year
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Assistant Front Office Manager - Waldorf Astoria Chicago
Hilton —Chicago, IL
- $63,000 - $66,000 a year
- Overnight shift
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
10d
Residential Front Office Agent
Trump International Hotel and Tower Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- English
- Residential
Quick Apply
Assistant Front Office Manager - OEM
Autograph Hotel Chicago —Chicago, IL
- $24.94 an hour
- Full-time
- Military
- Computer literacy
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Hotel Front Office Shift Manager
Wind Creek Chicago —East Hazel Crest, IL
- $52,600 - $71,800 a year
- Weekends as needed
- Writing skills
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Overnight Front Office Operations Manager - Waldorf Astoria Chicago
Hilton —Chicago, IL
- $65,000 - $70,000 a year
- Overnight shift
- Mid-level
- Hotel
- Paid parental leave
- Employee stock purchase plan
10d
Assistant Front Desk Manager
Marriott International, Inc —Chicago, IL
- $27.88 - $31.25 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
Assistant Front Office Manager
The Hongkong and Shanghai Hotels, Limited —Chicago, IL
- $60,000 - $63,000 a year
- English
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Front Office Manager
La Quinta Inn & Suites by Wyndham Chicago Downtown —Chicago, IL
- $48,000 - $65,000 a year
- Mid-level
- Supervising experience
- Leadership
Quick Apply
Front Desk Manager
Sonesta —Chicago, IL
- $60,000 - $67,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Ability to climb stairs
- Hotel
- Paid parental leave
- Health savings account
Front Office Supervisor
DREAMWEAVER HOTELS INC - EMC2 —Chicago, IL
- $24 - $26 an hour
- Inventory management
- Mid-level
- Hotel
- Commuter assistance
- AD&D insurance
Quick Apply
Front Desk Supervisor
The Westin Michigan Avenue Chicago —Chicago, IL
- $27 - $28 an hour
- Full-time
- Writing skills
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Rooms Operations Manager
Marriott International, Inc —Chicago, IL
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
11d
Rooms Operations Manager (Housekeeping)
Marriott International, Inc —Chicago, IL
- $66,000 - $80,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
8d
Front Desk Agent
Embassy Suites by Hilton Chicago Downtown River North —Chicago, IL
- $24 an hour
- Weekends as needed
- Microsoft Excel
- Writing skills
- Hotel
- Paid holidays
- Health insurance
Quick Apply
11d
Front Desk Agent
Sonesta —Chicago, IL
- $26 - $27 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
9d
Front Desk Supervisor
Pyramid Hotel Group —Chicago, IL
- $29.05 an hour
- Weekends as needed
- Sales
- Inventory management
- Computer literacy
- Health insurance
- Dental insurance
10d
Rooms Operations
The Blackstone Hotel —Chicago, IL
- $63,000 - $66,000 a year
- Day shift
- Sanitation
- English
- Research
- Paid holidays
- Disability insurance
Quick Apply
7d

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Assistant Front Office Manager

Marriott International, Inc -
Chicago, IL

Apply Now

Job Details

Full-time
$79,000 - $96,000 a year

Qualifications

Employee relationship building

Full Job Description

Additional InformationRelocation Assistance Available
Job Number26073844
Job CategoryRooms & Guest Services Operations
Location2121 S Prairie Ave, Chicago, Illinois, United States, 60616
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $79,000-$96,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

Ensures employee recognition is taking place on all shifts.

Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Strives to improve service performance.

Collaborates with the Front Office Manager on ways to continually improve departmental service.

Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Serves as a role model to demonstrate appropriate behaviors.

Sets a positive example for guest relations.

Displays outstanding hospitality skills.

Empowers employees to provide excellent customer service.

Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Provides feedback to employees based on observation of service behaviors.

Handles guest problems and complaints effectively.

Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures compliance with all Front Office policies, standards and procedures.

Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Functions in place of the Front Office Manager in his/her absence.

Communicates critical information from pre- and post-convention meetings to the Front Office staff.

Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

We’re proud to offer a wide range of benefits designed to support you and your family, enrich your wellbeing, empower your career, and spark new adventures. Benefits eligibility and options may vary depending on employment status, position and location. Click here to learn more.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

hotel front office manager jobs in chicago il

Assistant Front Office Manager

Assistant Front Office Manager

Hotel Front Office Shift Manager

Assistant Front Office Manager - Waldorf Astoria Chicago

Residential Front Office Agent

Assistant Front Office Manager - OEM

Hotel Front Office Shift Manager

Overnight Front Office Operations Manager - Waldorf Astoria Chicago

Assistant Front Desk Manager

Assistant Front Office Manager

Front Office Manager

Front Desk Manager

Front Office Supervisor

Front Desk Supervisor

Rooms Operations Manager

Rooms Operations Manager (Housekeeping)

Front Desk Agent

Front Desk Agent

Front Desk Supervisor

Rooms Operations

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