Top 50 It support team leader Jobs in Chicago Il

Technical Service Specialist
Midco International —Chicago, IL
- $70,000 - $80,000 a year
- Full-time
- Mid-level
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
IT Systems & Network Support Specialist
PRIVATE —Schaumburg, IL
- $65,000 - $85,000 a year
- Full-time
- Computer science
- Computer Science
- ERP systems
- Paid holidays
- Disability insurance
Quick Apply
3d
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —Schiller Park, IL
- $26.90 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
7d
HVAC Technical Support Advisor
Temperature Equipment Corporation —Lansing, IL
- From $56,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health savings account
- AD&D insurance
Quick Apply
Technical Support Specialist
Brainlab, Inc. —Westchester, IL
- $55,000 - $75,000 a year
- Full-time
- Spanish
- Bachelor of Science
- English
- Disability insurance
- Health insurance
Quick Apply
Support Analyst
Sentinel —Downers Grove, IL
- $70,000 - $100,000 a year
- Full-time
- Remote
- Background check
- Research
- Mid-level
- Disability insurance
- Health insurance
IT End User Support Specialist
Wiss, Janney, Elstner Associates, Inc. —Northbrook, IL
- $28.65 - $42.98 an hour
- Overtime
- Computer science
- Computer Science
- 5 years
- Health savings account
- Health insurance
IT Help Desk Supervisor
ITW —Glenview, IL
- $93,000 - $123,000 a year
- Full-time
- Computer Science
- Windows
- Residential
- Paid holidays
- Parental leave
3d
IT User Service Specialist 2
The University of Chicago —Chicago, IL
- $28.85 - $36.06 an hour
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Paid time off
1d
IT Field Desktop Technician
Grant Thornton —Chicago, IL
- $60,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
Software Support Specialist
Computer Information Systems —Highland Park, IL
- Windows
- Criminal background check
- Computer networking
- Disability insurance
- Health insurance
Support Specialist
FACTIVITY —Chicago, IL
- Mid-level
- Windows
Desktop Support Technician I
Empower AI Inc. —Chicago, IL
- Full-time
- Hybrid work
- Microsoft Outlook
- Up to 50% travel
- Windows
Technical Support Technician, Tier 2
Metropolis —Chicago, IL
- $31 - $43 an hour
- Weekends as needed
- Google Workspace
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
Community Technology Support Coordinator
LCS —Chicago, IL
- $57,000 - $71,000 a year
- Full-time
- Background check
- Classroom
- Computer Science
- Paid parental leave
- Health insurance
4d
Field Support Engineer
Tata Consultancy Services —Chicago, IL
- $60,000 - $70,000 a year
- Clean driving record
- Mid-level
- Analysis skills
- Commuter assistance
- Health insurance
Onsite End-User Support and Backup Technician - Lisle, IL
NTT Ltd —Lisle, IL
- $27 - $34 an hour
- Mid-level
- Office
- Windows
- Travel reimbursement
- Health savings account
IT On-Site Support Technician
WSP —Chicago, IL
- $57,800 - $89,400 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
IT Field Support Specialist - East
Veterinary Emergency Group (VEG) —Chicago, IL
- $70,000 - $75,000 a year
- Weekends as needed
- Hospital
- Mid-level
- Ability to lift 50 pounds
- Paid parental leave
- Health insurance
11d
Replay Technical Support Specialist
DVSport —Chicago, IL
- $45,000 - $65,000 a year
- Weekends as needed
- Remote
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
9d

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it support team leader jobs near chicago il

Technical Service Specialist

Midco International -
Chicago, IL

Quick Apply

Job Details

Full-time
$70,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Engineering equipment malfunctions diagnostics
Electro-mechanical components
Interpersonal skills
Field service
Electrical schematic reading and interpretation
HVAC/R
Industrial electrical systems
Industrial equipment troubleshooting
Mechanical drawings
Troubleshooting electrical systems
Engineering Technology
Associate's degree
Mechanical troubleshooting
HVAC

Full Job Description

About Midco International

For over 85 years, Midco International has been a Chicago-based leader in combustion technology, designing and manufacturing power burners trusted by residential, commercial, and industrial customers around the world. Founded in 1940 and headquartered on Chicago's northwest side, we engineer durable, high-performance products built to last.

As an ISO 9001-certified manufacturer quality isn't just a standard for us. It's our foundation. Our in-house engineering team works closely with OEMs to develop customized combustion solutions from concept to production, and our interchangeable, modular designs reflect our commitment to flexibility and ease of service.

When you join Midco International, you become part of a close-knit team that takes pride in doing things right, with decades of expertise, a reputation built on trust, and products that keep the world running.

Position Summary: Serves as the primary point of contact for customer technical support inquiries related to Midco Combustion and EmberGlo Foodservice products. Provides remote troubleshooting, technical guidance, and customer support for electro-mechanical equipment, combustion systems, controls, and foodservice equipment. Coordinates service activities, escalates issues when necessary, and works closely with engineering, sales, and authorized service providers to ensure timely resolution of customer concerns.

Duties & Responsibilities:

Technical Support

Serve as the primary contact for inbound technical support requests.
Diagnose equipment, controls, wiring, and performance issues through phone, video, and remote support tools.
Guide customers and service technicians through troubleshooting and repair procedures.
Determine when issues can be resolved remotely versus requiring field service support.
Escalate complex technical issues to engineering, product specialists, or service partners as needed.
Maintain detailed records of customer interactions and service activities.

Customer Service

Respond to customer technical questions and support requests in a professional and timely manner.
Provide product operation, maintenance, and troubleshooting guidance.
Coordinate with authorized service providers and sales representatives to resolve customer concerns.
Identify opportunities for product improvements and communicate feedback to appropriate departments.
Maintain positive customer relationships through effective communication and follow-up.

Service Administration

Document service requests, troubleshooting activities, and resolutions within Pipedrive CRM system and other company systems.
Create and manage service incidents and work orders as required.
Ensure accurate tracking of service activities, callbacks, and follow-up actions.
Assist in developing technical documentation, troubleshooting resources, and customer support materials.
Participate in continuous improvement initiatives related to customer support and service processes.

Competencies:

Strong electro-mechanical troubleshooting skills.
Knowledge of industrial combustion systems and controls.
Ability to read and interpret electrical schematics, wiring diagrams, and technical drawings.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Effective problem-solving and analytical skills.
Proficiency with Microsoft Office and CRM/service management software.
Ability to work independently and exercise sound judgment.

Required education and experience:

Associate degree in Electrical Technology, HVAC/R Technology, Industrial Maintenance, Mechanical Engineering Technology, or related field required.
Bachelor's degree in a related technical field preferred.
Minimum of 3 years of technical support, field service, industrial service, or related experience.
Experience troubleshooting electro-mechanical equipment in at least one of the following: Industrial combustion, commercial HVAC, commercial foodservice equipment or process heating required.
Experience in both combustion/industrial and commercial foodservice industries is strongly preferred.
Experience reading electrical schematics and technical drawings required.
Experience with industrial controls, PLCs, combustion systems, HVAC, food service equipment, or related technologies preferred.
Equivalent combination of education and experience may be considered.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you possess an Associate Degree or higher in Electrical Technology, Industrial Maintenance, Mechanical Engineering, or other related field?
Do you have experience reading electrical schematics and technical drawings?

Experience:

Technical Service/Technical Support: 3 years (Required)
Combustion Systems: 1 year (Required)

Ability to Commute:

Chicago, IL 60646 (Required)

Work Location: In person

Quick Apply

Refine Your Search

it support team leader jobs in chicago il

Technical Service Specialist

IT Systems & Network Support Specialist

In-Home Sales & Tech Support (Part Time)

HVAC Technical Support Advisor

Technical Support Specialist

Support Analyst

IT End User Support Specialist

IT Help Desk Supervisor

IT User Service Specialist 2

IT Field Desktop Technician

Software Support Specialist

Support Specialist

Desktop Support Technician I

Technical Support Technician, Tier 2

Community Technology Support Coordinator

Field Support Engineer

Onsite End-User Support and Backup Technician - Lisle, IL

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IT Field Support Specialist - East

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