About Faust Harrison Pianos
Faust Harrison Pianos is recognized as one of the premier piano retailers and restoration houses in the United States. Our award-winning showroom network is supported by a premier restoration facility known for producing performance-ready Steinway rebuilds that are sought after by artists, educators, and collectors nationwide.
With world-class craftsmanship, an acclaimed rebuilding department, and one of the largest curated selections of fine pianos, we proudly represent premier makers including Yamaha, Bösendorfer, C. Bechstein, Hoffman, and Fazioli. We are committed to delivering an elevated customer experience rooted in excellence, artistry, and integrity.
Being one of the nation’s premier destinations for fine pianos, with flagship showrooms in New York and California. We are now expanding into the Chicago market as we continue to extend our luxury retail presence to the Mid-west region.
Job Description:
We are seeking a full-time Showroom Manager who is polished, knowledgeable, organized and relationship-driven to join our newest Chicago showroom team. This role will blend artistry with business guiding our clients through a high-touch sales experience while representing premier brands.
This position is perfect for someone with a meticulous eye for detail, has high-end sales experience, has an understanding of fine instruments with piano playing experience that thrives in a performance-driven environment.
Key Responsibilities:
- Welcome clients and provide personalized concierge-level service
- Guide clients through selection, customization, and purchase decisions while communicating tonal and technical distinctions between brands
- Build and maintain a strong client portfolio through follow-up, referrals, and engagement
- Achieve monthly and quarterly sales goals with professionalism and integrity
- Curate the ideal mix of instruments, design engaging floor layouts, and ensure every acoustic and digital piano is expertly tuned, serviced, and performance-ready.
- Create an inspiring, impeccably maintained showroom environment by overseeing cleanliness, lighting, climate control, and all maintenance activities.
- Guide and support sales consultants, administrators, and onsite contractors. Set coverage schedules, foster professional excellence, and keep leadership informed of key achievements and needs.
- Cultivate meaningful relationships with teachers and music schools. Plan and host recitals and events that elevate the showroom’s presence and strengthen community ties.
- Partner with leadership on pricing and sales coverage, oversee piano logistics, and ensure smooth coordination of supplies, IT support, and interdepartmental communication.
Who You Are:
- A polished, engaging leader who naturally connects with clients, educators, and community partners, and represents the showroom with professionalism and warmth.
- A confident pianist with intermediate or higher playing ability, comfortable demonstrating instruments and speaking knowledgeably about their features and care.
- Experienced in luxury retail, musical instruments, or high-touch service, with a proven ability to guide discerning clients through significant purchase decisions.
- Adept at working with affluent clientele, institutions, and arts organizations, building long-term relationships that support sales and community engagement.
- A reliable, organized manager with strong follow-through and an eye for maintaining an elegant, performance-ready showroom environment.
- An exceptional communicator who can lead staff, coordinate across departments, and represent the showroom with clarity and professionalism (multilingual candidates strongly encouraged).
- Grounded in music education, performance, or piano study, giving you the credibility and insight needed to manage instruments, support teachers, and enrich the customer experience.
Job Type: Full-time
Pay: $35,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have retail sales experience?
- Do you have piano playing and/or a music education background?
- Do you have commission-based sales experience?
Work Location: In person
