Top 48 remote program manager Jobs in chicago il

Customer Success Manager, Tier 2 (Central)
Eltropy Inc. —Chicago, IL
- $100,000 - $110,000 a year
- Remote
- Analysis skills
- Travel
- Senior level
Sr. Project Manager
MustardSeed PMO —Chicago, IL
- $84,000 - $138,000 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Leadership
- Health savings account
- Paid holidays
Quick Apply
Director, Technical Program Management, Supply Chain
Crate and Barrel —Northbrook, IL
- $175,000 - $215,000 a year
- Email
- Remote
- Analysis skills
- Bachelor's degree
- Product management
- Store discount
- Disability insurance
2d
Community Growth Manager
Cypress.io —Chicago, IL
- $130,000 - $150,000 a year
- Remote
- Mid-level
- 3 years
- Recruiting
Quick Apply
Integrated Marketing Manager
Pricefx —Chicago, IL
- $115,000 - $138,000 a year
- Full-time
- Remote
- 8 years
- Analysis skills
- Travel
- Paid parental leave
- Paid holidays
Key Channel Executive
Beckman Coulter Diagnostics —Chicago, IL
- $95,000 - $110,000 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- Contracts
- Health insurance
- Dental insurance
HubSpot CRM Project Manager
New Home Star —Chicago, IL
- $60,000 - $70,000 a year
- Full-time
- Remote
- 5 years
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Senior Manager 1, Program Manager and Managing Editor, Reporting Team
Deloitte —Chicago, IL
- $113,100 - $232,300 a year
- Full-time
- Remote
- English
- Research
- Continuous improvement
5d
Director of Student Advising
The Chicago School of Professional Psychology —Chicago, IL
- $70,000 - $80,000 a year
- Weekends as needed
- Remote
- Microsoft Excel
- Writing skills
- 3 years
- Disability insurance
- Health insurance
5d
Automation Program Manager
Synchronous Solutions, Inc —Chicago, IL
- Full-time
- Remote
- Mid-level
- Analysis skills
- Presentation skills
Quick Apply
Sourcing and CRM Program Manager
Tend —Chicago, IL
- $35 - $45 an hour
- Contract
- Remote
- 3 years
- Travel
- Ability to sit for extended periods
Quick Apply
8d
RPA Program Manager
Synchronous Solutions, Inc —Chicago, IL
- Remote
- Computer Science
- 5 years
- Finance
Quick Apply
Project Manager (Transit Technology & Mobility Programs)
Vix Technology —Chicago, IL
- $90,000 - $110,000 a year
- Full-time
- Remote
- Senior level
- 4 years
- Communication skills
- AD&D insurance
- Disability insurance
Quick Apply
1d
Fraud Risk Management Senior Manager
Allstate —Chicago, IL
- $110,000 - $160,000 a year
- Remote
- Analysis skills
- Mentoring
- US work authorization
- Work from home
Program Manager, Global Clients
Securitas Technology Corporation —Chicago, IL
- $106,425 - $123,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Mid-level
- Databases
- Paid holidays
- Disability insurance
Quick Apply
Operations Program Manager
GreatWater 360 Auto Care —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Remote
- 3 years
- Finance
- Analysis skills
Quick Apply
12d
VP, Financial Management Services Operations
Benelynk —Chicago, IL
- $155,000 - $175,000 a year
- Full-time
- Remote
- Pass drug screening
- System design
- 3 years
- Health insurance
- Dental insurance
13d
Technical Program Manager - Utility Integrations
EnergyHub —Chicago, IL
- $115,000 - $135,000 a year
- Choose your own hours
- Remote
- 5 years
- Residential
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Endoluminal Program Manager
Intuitive Surgical —Chicago, IL
- $314,650 a year
- Day shift
- Remote
- Surgery
- 5 years
- Computer literacy
Virtual CISO & Cybersecurity Practice Lead
Interdependence —Chicago, IL
- $200,000 - $300,000 a year
- Remote
- 7 years
- HIPAA
- Mentoring
- Profit sharing
- Health insurance
Quick Apply

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remote program manager jobs near chicago il

Customer Success Manager, Tier 2 (Central)

Eltropy Inc.
Chicago, IL

Apply Now

Job Details

$100,000 - $110,000 a year

Qualifications

Customer communication

Full Job Description

Location: Central, US Remote (MI, IL, IN, OH, PA, MN, IA, NE)
Compensation: $100,000 - $110,000 (Base)

Eltropy is seeking a proactive and results-driven Tier 2 Customer Success Manager (CSM) in the Central U.S. region to manage a portfolio of 50 mid-size customers.

In this role, you will help Community Financial Institutions (credit unions and community banks) create a best-in-class experience for their consumers through our industry leading AI communications platform. In addition to SaaS expertise, the ideal candidate embodies personal attributes – teamwork, empathy, technical curiosity, a quality mindset - necessary in building customer trust.

In this role, you’ll act as the primary point of contact, ensuring that our customers derive maximum value from our products and services while driving retention, growth, and overall satisfaction.

Role & Responsibilities:

Customer Relationship Management:

Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
Conduct regular check-ins and Strategic Business Reviews (SBRs) to ensure customers are achieving their desired outcomes.

Referenceable customers

Cultivate customers who will serve as positive references of Eltropy to prospects
Advocate and drive customers’ product, technology, and service needs internally within Eltropy.

Customer Success Strategy:

Develop and execute tailored success plans to support customers in achieving their goals.
Proactively identify and mitigate risks of churn through data analysis, usage tracking, and early intervention strategies.

Revenue Growth:

Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
Collaborate with the Sales team to close expansion opportunities and ensure seamless handoffs.

Onboarding and Adoption:

Program-manage the onboarding process, ensuring a smooth and successful implementation.
Drive product adoption by providing training, resources, and best practices.

Advocacy and Feedback:

Advocate for customers internally by communicating their needs and challenges to cross-functional teams.
Collect and relay customer feedback to influence product development and improve the customer experience.

Metrics and Reporting:

Track and report on customer health, retention rates, and other key metrics.
Maintain accurate records of customer interactions and updates in [CRM/CS platform].

What You Offer:

You have deep (preferably 5+ years) of customer facing experience (account management, customer success), ideally in SaaS and FinTech. You’re deeply curious, willing to explore and learn all aspects of our customers’ businesses, and Eltropy’s and our partners’ products. You bring a high EQ and a cool, calm confidence to help customers identify and overcome business challenges
Customer-Centric Mindset: A passion for helping customers succeed and the ability to understand their needs and challenges.
Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing issues.
Technical Aptitude: Comfortable working with technology and able to quickly learn new software and tools. You are data driven and unafraid to tackle big problems
Team Collaboration: Ability to work collaboratively across teams, including sales, product, and support. You’re fundamentally a team player, always willing to roll up your sleeves, jump in and help
Adaptability: Thrive in a fast-paced, start-up environment where priorities can change rapidly.
You are willing to travel quarterly (or as needed) to conduct in-person meetings with customers, and with the rest of the Eltropy team.

About Eltropy (www.eltropy.com)

Eltropy is on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology — all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.

Eltropy Values:

Customers are our North Star
No Fear - Tell the truth
Team of Owners

Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Apply Now

Refine Your Search

remote program manager jobs in chicago il

Customer Success Manager, Tier 2 (Central)

Sr. Project Manager

Director, Technical Program Management, Supply Chain

Community Growth Manager

Integrated Marketing Manager

Key Channel Executive

HubSpot CRM Project Manager

Senior Manager 1, Program Manager and Managing Editor, Reporting Team

Director of Student Advising

Automation Program Manager

Sourcing and CRM Program Manager

RPA Program Manager

Project Manager (Transit Technology & Mobility Programs)

Fraud Risk Management Senior Manager

Program Manager, Global Clients

Operations Program Manager

VP, Financial Management Services Operations

Technical Program Manager - Utility Integrations

Endoluminal Program Manager

Virtual CISO & Cybersecurity Practice Lead

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