Top 1224 Senior c Jobs in Chicago Il

Senior Customer Success Manager - On site
Airoom Companies, LLC —Lincolnwood, IL
- $85,000 - $95,000 a year
- Full-time
- Marketing
- Residential
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply
10h
Executive Security Agent
Pinkerton —Norridge, IL
- $35 - $38 an hour
- Part-time
- Customer service
- Military
- Word processing
- Health savings account
- AD&D insurance
Senior Admin Assistant - USA
Target —Elmhurst, IL
- $24.28 - $43.75 an hour
- Full-time
- No high school diploma
- Mid-level
- Office
- Paid holidays
- Disability insurance
8d
Senior Delivery Consultant
Inspire11 —Chicago, IL
- $125,000 - $175,000 a year
- Full-time
- Management
- US work authorization
- Recruiting
- Paid jury duty
- Commuter assistance
Senior Benefits Analyst
Bel Group —Chicago, IL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Office
- Health insurance
- Dental insurance
Janitor
Montgomery Place —Chicago, IL
- From $17.50 an hour
- Full-time
- Skilled nursing facility
- HIPAA
- Maintenance
- Paid holidays
- Disability insurance
Quick Apply
Analytics & Research Senior Scientist
Press Ganey —Chicago, IL
- Online Application
- 7 years
- SQL
- Continuous improvement
Quick Apply
Assistant, Administrative III
Constellation Brands —Chicago, IL
- $33.41 - $49.09 an hour
- Extended hours
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Health insurance
- Dental insurance
Employee Experience (EX) Advisor - Healthcare
Press Ganey —Chicago, IL
- $81,000 - $115,000 a year
- Full-time
- Remote
- Microsoft Excel
- Bachelor's degree
- Travel
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Senior Risk Consultant
HUB International —Chicago, IL
- $135,000 - $150,000 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Disability insurance
- Health insurance
1d
Senior Relativity SME
Contact Government Services, LLC —Chicago, IL
- $179,275.20 - $258,953.07 a year
- Full-time
- Hybrid work
- 3 years
- Master's degree
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Executive Protection Driver
Control Risks —Chicago, IL
- $80,000 - $90,000 a year
- Weekends as needed
- CPR Certification
- Mid-level
- 3 years
- AD&D insurance
- Health insurance
Quick Apply
Strategy Lead Consultant
Blue Cross Blue Shield Association —Chicago, IL
- $127,500 - $182,400 a year
- Full-time
- 7 years
- Master's degree
- Bachelor's degree
- Paid holidays
- Health insurance
Senior Learning Specialist
S & C Electric Company —Chicago, IL
- $87,758.00 - $116,285.18 a year
- Email
- Spanish
- Customer service
- 5 years
- Paid parental leave
- Health savings account
Senior Administrator, Procurement
Chicago Transit Authority —Chicago, IL
- $95,038.17 a year
- Full-time
- Oracle
- 5 years
- Data analysis skills
Editing and Research Coordinator
Word on Fire —Elk Grove Village, IL
- $50,013.60 - $60,005.40 a year
- Full-time
- English
- Research
- Mid-level
- Health savings account
- Paid holidays
Executive Assistant to Health Plan CEO - Chicago IL
UnitedHealthcare —Chicago, IL
- $32 - $57 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Senior Manager - Supplier Quality
S & C Electric Company —Chicago, IL
- $170,302 - $225,644 a year
- Email
- Engineering
- 11+ years
- Senior level
- Paid parental leave
- Health savings account
Senior Consultant, Advisory
AECOM —Chicago, IL
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Research
- Office
- 3 years
- AD&D insurance
- Employee stock purchase plan
Digital Content Creator - (Temp to Perm)
INTERNATIONAL CODE COUNCIL INC —Country Club Hills, IL
- $65,000 - $75,000 a year
- Full-time
- Marketing
- Research
- Mid-level
Quick Apply
8h

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senior c jobs near chicago il

Senior Customer Success Manager - On site

Airoom Companies, LLC -
Lincolnwood, IL

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Job Details

Full-time
$85,000 - $95,000 a year
10 hours ago

Benefits

Disability insurance
Health insurance
On-site gym
Dental insurance
401(k)
Vision insurance

Qualifications

Managing customer accounts
Customer communication
Stakeholder engagement
Customer relationship building
Managing clients in a customer support role
CRM system proficiency
Technical Proficiency

Full Job Description

Position Description: Company Overview

Airoom, a nationally recognized leader in the residential Design & Build field since 1958, specializes in home additions, kitchens. Interior and exterior, remodeling and new custom home construction, is seeking a Customer Success Manager to interact and support its customers through their remodeling and building journey. The company is committed to delivering exceptional value and fostering long-term partnerships with its customers.

Job Summary

The Customer Success Manager role will focus on ensuring that customers achieve their desired outcomes, maximizing satisfaction and retention, and building strong relationships. Responsibilities include guiding onboarding, helping with transitioning through architecture, development and construction, addressing concerns, advocating for customer needs and directing service and warranty. The ideal candidate should be passionate about customer success with strong relationship management, problem-solving, and communication skills.

Key Responsibilities

Relationship Management: Serve as the main contact for a customer portfolio, building relationships with stakeholders and understanding customer goals.
Customer Success & Value Realization: Lead onboarding, develop success plans, and educate customers on the process.
Retention & Expansion: Monitor customer health to identify risks and strategies for retention, identify upsell/cross-sell opportunities, and collaborate with sales on renewals and expansion.
Advocacy & Collaboration: Advocate for customer needs internally, collaborate with other teams for a cohesive approach, and resolve customer concerns.
Data & Insights: Monitor key success metrics, analyze usage data, and create reports on customer outcomes.
Issue Resolution & Service Oversight: Oversee and ensure the timely resolution of punch lists, service requests, and warranty claims from initiation to completion.
Team Leadership: Lead and manage the service team, consisting of 1–2 field technicians.
Customer Success Platform Experience: Schedule service activities and follow up consistently through our CRM system to ensure accountability and client satisfaction.
Evaluate opportunities to increase customer satisfaction, expansion, and retention.
Work cross-functionally with Sales, Production and Marketing to ensure customers have the full power of Airoom behind them.

Required Skills and Qualifications

10+ years of client-facing and client success experience in a service based B to C business involving project based, high-value, longer sales cycles. This position is not suited for transactional or product-based sales and service environments. Our typical client engagement spans 12–18 months and involves residential design/build projects ranging from $100K to over $3M. Proven success in managing long-term relationships for 100 or more concurrent clients and guiding clients through extended decision-making and project deliverables processes is essential.
Service oriented and a problem solver when addressing concerns.
Excellent problem-solving and critical-thinking abilities.
Solid organizational and time management skills.
Proficiency in CRM and customer success platforms.
Ability to apply technological solutions to business problems.
Ability to influence stakeholders.
Preferred skills and qualifications
Bachelor’s degree in business, marketing, communications, or a related field with relevant certifications.
Familiarity with enterprise systems and customer feedback tools.
Experience with post-sale client support, warranty management, or service operations.

Full Benefits Package: Medical, Dental, Vision, Life, 401K, Short Term Disability, Long Term Disability, On-Site Fitness Center and Paid Vacation/Personal Time Off.

To learn more about Airoom, please visit our website at airoom.com

Location: Lincolnwood, IL

Job Type: Full-time

Compensation details: 85000-95000 Yearly Salary

PIe500ab201258-25404-40639683

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Refine Your Search

senior c jobs in chicago il

Senior Customer Success Manager - On site

Executive Security Agent

Senior Admin Assistant - USA

Senior Delivery Consultant

Senior Benefits Analyst

Janitor

Analytics & Research Senior Scientist

Assistant, Administrative III

Employee Experience (EX) Advisor - Healthcare

Senior Risk Consultant

Senior Relativity SME

Executive Protection Driver

Strategy Lead Consultant

Senior Learning Specialist

Senior Administrator, Procurement

Editing and Research Coordinator

Executive Assistant to Health Plan CEO - Chicago IL

Senior Manager - Supplier Quality

Senior Consultant, Advisory

Digital Content Creator - (Temp to Perm)

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