Top 37 Senior guest relations Jobs in Chicago Il

Human Resource Team Member Relations Representative - Bilingual
Portillo's —Oak Brook, IL
- $65,000 - $80,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Hospitality
- Spanish
- Health insurance
- Dental insurance
Quick Apply
13d
Executive Assistant to Health Plan CEO - Chicago IL
UnitedHealthcare —Chicago, IL
- $32 - $57 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
Deputy Chief of Staff
Chicago State University —Chicago, IL
- Weekends as needed
- Master's degree
- University
- Bachelor's degree
1d
Barista - Hilton O'Hare Airport
Hyde Park Hospitality —Chicago, IL
- $26.50 an hour
- Full-time
- Heavy lifting
- English
- Hotel
Quick Apply
Director of Guest Relations
Elevate Care Country Club Hills —Country Club Hills, IL
- Full-time
- Bilingual
- Skilled nursing facility
- Mid-level
Quick Apply
6h
Human Resource Business Partner- Flow Center - Chicago, IL
Target —Chicago, IL
- $73,000 - $132,000 a year
- Full-time
- Computer literacy
- Bachelor's degree
- Conflict management
- Paid holidays
- Disability insurance
Executive Assistant, University Communications
The University of Chicago —Chicago, IL
- $68,000 - $88,000 a year
- Full-time
- Background check
- 7 years
- Oracle
- Health insurance
- Paid time off
14d
Houseperson - Banquets (Part-Time)
Hyde Park Hospitality —Chicago, IL
- $26.50 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Associate
United Professional Staff —Chicago, IL
- $26 an hour
- Full-time
- Computer literacy
- Writing skills
- English
12d
Senior Premium Club Manager - United Center
Levy Sector —Chicago, IL
- $80,000 - $90,000 a year
- Weekends as needed
- Background check
- Computer literacy
- Supervising experience
- Commuter assistance
- Paid parental leave
Quick Apply
Assistant Director, Strategic Events
The University of Chicago —Chicago, IL
- $61,200 - $72,000 a year
- Weekends as needed
- Hybrid work
- Background check
- Hospitality
- Microsoft Excel
- Health insurance
- Paid time off
Vice President - Marketing
Ballys Chicago Operating Co LLC —Chicago, IL
- $186,875 a year
- Weekends as needed
- Marketing
- Customer service
- Office
- Free parking
Quick Apply
Director, Stewardship and Engagement
Griffin Museum of Science and Industry —Chicago, IL
- $140,000 - $150,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Bachelor's degree
- Organizational skills
- Free parking
- Health insurance
Quick Apply
Office Administrator
National Equity Fund —Chicago, IL
- Overtime
- Mid-level
- Office
- 3 years
Quick Apply
5d
Manager - Internal Audit
Bally's Chicago —Chicago, IL
- $74,250 - $111,500 a year
- Microsoft Outlook
- CPA
- 5 years
Quick Apply
Human Resources Business Partner
Study Hotels —Chicago, IL
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Specialist, Marketing
YMCA of Metropolitan Chicago —Chicago, IL
- $55,000 - $57,500 a year
- Full-time
- Marketing
- Mid-level
- 3 years
- Paid holidays
- Dental insurance
Quick Apply
Director of Marketing and Public Relations
Fitness Formula Clubs (FFC) —Chicago, IL
- $90,000 a year
- Full-time
- Office
- Senior level
- Editing
- Health insurance
- Dental insurance
Quick Apply
7d
Senior Manager, Sales and Events
Levy Sector —Chicago, IL
- $70,000 - $72,000 a year
- Full-time
- Background check
- Hospitality
- Mid-level
- Commuter assistance
- Paid parental leave
Quick Apply
Senior Sous Chef
Marriott International, Inc —Chicago, IL
- $89,000 - $110,000 a year
- Full-time
- Mid-level
- Hotel
- High school diploma or GED

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senior guest relations jobs near chicago il

Human Resource Team Member Relations Representative - Bilingual

Portillo's -
Oak Brook, IL

Quick Apply

Job Details

Full-time
$65,000 - $80,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Professional development assistance
Flexible schedule
Life insurance
Referral program

Qualifications

Report preparation
Spanish
Employee misconduct investigations
Confidential information handling
Microsoft Excel
Interpersonal skills
Employee grievance management
Coaching
Workplace dispute resolution
HR legal compliance
English
Complaint handling
Bachelor's degree
HR compliance
Attention to detail
Employment law in talent management
Productivity software
Training & development
Employee relations strategy

Full Job Description

POSITION SUMMARY: This position requires someone who is bilingual, fluent in Spanish and be able to commute to Oak Brook, IL.

The Team Member Relations Representative – Bilingual plays a critical role in supporting team member relations across the organization by providing guidance, coaching, and support to both Team Members and Managers to foster a respectful, compliant, and productive work environment.

**This role requires fluency in both English and Spanish to effectively support our diverse workforce.

Serving as a liaison between Operations leadership, the People team, and Legal on team member relations matters, the Representative is responsible for reviewing and assessing concerns, determining whether matters require consultation or formal investigation, and overseeing internal investigations into Team Member complaints and disciplinary matters involving both Team Members and Managers. Working closely with Team Members and restaurant leadership, this role supports effective communication and consistent application of company policies, procedures, and legal requirements while working toward fair and equitable resolutions.

This is a hybrid position based at the Portillo’s Restaurant Support Center in Oakbrook, Illinois with on-site presence required Monday through Thursday.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family: Work together to make everyone feel at home, and we step up when someone needs help

Receive and review Team Member concerns through calls, emails, and reporting systems, completing Navex intake to determine whether matters require consultation or formal investigation
Provide guidance and coaching to Team Members and Managers when matters can be addressed through consultation, ensuring alignment with Company policies and procedures
Conduct fair and thorough investigations involving Team Members and Managers, documenting findings and recommendations clearly
Evaluate investigation findings and recommend resolutions that balance Team Member concerns, business needs, company policy, and legal compliance
Review investigation outcomes with Team Member Relations leadership to recommend and determine appropriate next steps
Obtain necessary documentation and supporting information, including reporting forms, witness statements, video, and electronic data
Ensure fair and consistent treatment of Team Members and leaders in all employment matters
Build strong working relationships with restaurant and field leadership to support consistent handling of team member relations matters
Conduct in-restaurant Team Member roundtables to gather feedback and support improvements to the workplace

Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness

Maintain accurate documentation of consultations and investigations within the Navex system
Ensure concerns submitted through various channels are properly documented and categorized
Apply knowledge of Company policies and employment laws when addressing concerns and investigations
Support development and improvement of investigation and resolution processes and procedures
Deliver training or guidance as needed to improve understanding of Company policies and expectations
Partner with Legal as needed on investigations
Maintain strict confidentiality when handling sensitive information
Share roundtable feedback with Team Member Relations leadership and restaurant leadership to support follow-up actions

Energy: We move with urgency and passion, while maintaining attention to detail

Proactively direct any benefits, leave, or accommodation matters to the appropriate partners for resolution
Provide insightful feedback regarding additional training needs, guided by Team Member and Manager complaints identified through Navex activity and relevant data, fostering continuous improvement and skill enhancement
Support cross-functional projects that improve compliance and Team Member experience

Fun: We entertain our guests, we connect authentically, and we make each other smile.

Provide coaching and training to restaurant leaders to strengthen Team Member relations capabilities
Demonstrate flexibility by readily accepting additional duties as assigned, showcasing adaptability and a steadfast commitment to team and organizational objectives
Perform any other tasks assigned, contributing proactively to the team's success and organizational needs.
Other duties as assigned

ORGANIZATION RELATIONSHIPS

This position, reporting directly to the Director of People and Diversity, takes on a pivotal role leading consultations with General Managers/Market Managers as a direct business partner. The Team Member Relations Representative actively engages with executive and senior leadership, collaborating with various stakeholders, including other People leaders, Legal, Operations, Payroll, Accounting/Finance, Marketing, and Information Technology.

REQUIRED QUALIFICATIONS

Minimum Educational Level/Certifications

Bachelor’s Degree in Business, Human Resources, or related field preferred

Minimum Work Experience, Qualifications, Knowledge, Skills, Abilities

Minimum three years of experience in employee relations or Human Resources
Bilingual fluency in English and Spanish required
Strong knowledge of multi-state employment laws and workplace investigation practices
Excellent verbal and written communication skills, with the ability to handle sensitive conversations effectively
Strong conflict resolution, coaching, and consulting skills
Demonstrated critical thinking and problem-solving ability in workplace situations
Ability to manage multiple investigations and priorities while meeting deadlines
Proficiency in Microsoft Office applications, including Word and Excel, with the ability to prepare reports and documentation
Ability to present information clearly to individuals and groups
Demonstrated ability to maintain confidentiality and exercise sound judgment

Travel Requirement

Travel required approximately 30% of the time, including occasional out-of-state travel

PREFERRED QUALIFICATIONS

Knowledge, Skills & Abilities

Experience presenting to small or mid-sized groups
Investigation Experience
Experience in facilitating training sessions and/or group discussions

Educational Level/Certifications

SHRM-CP, SHRM-SCP, PHR, or similar HR certification preferred
Association of Workplace Investigators (AWI) certification preferred

Work Experience and Qualification

Experience supporting multi-unit environments such as restaurant, retail, or hospitality operations
Experience supporting multi-state employers

Hot dog! The pay range for this role is $65,000 – $80,000 yearly. Your actual compensation will depend on experience, location, and/or additional skills you bring to the table.

This position is also served with:

Participation in a discretionary bonus program based on company and individual performance, among other ingredients
A monthly technology reimbursement
Quarterly Portillo’s gift cards
A bun-believable benefits package that includes medical, dental, and vision insurance along with paid time off, life insurance, and our 401(k) plan with a company match

Job Type: Full-time

Pay: $65,000.00 - $80,000.00 per year

Benefits:

401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance

Shift:

Day shift

Work Location: Hybrid remote in Oak Brook, IL 60523

Quick Apply

Refine Your Search

senior guest relations jobs in chicago il

Human Resource Team Member Relations Representative - Bilingual

Executive Assistant to Health Plan CEO - Chicago IL

Deputy Chief of Staff

Barista - Hilton O'Hare Airport

Director of Guest Relations

Human Resource Business Partner- Flow Center - Chicago, IL

Executive Assistant, University Communications

Houseperson - Banquets (Part-Time)

Front Desk Associate

Senior Premium Club Manager - United Center

Assistant Director, Strategic Events

Vice President - Marketing

Director, Stewardship and Engagement

Office Administrator

Manager - Internal Audit

Human Resources Business Partner

Specialist, Marketing

Director of Marketing and Public Relations

Senior Manager, Sales and Events

Senior Sous Chef

I want to receive the latest job alert for senior guest relations in chicago il

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