Top 31 Senior technical support Jobs in Chicago Il

Senior Technical Support Engineer
Cyera —Chicago, IL
- $90,000 - $110,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Paid holidays
- Disability insurance
Quick Apply
Senior IT Specialist
Shoreline Marine Company —Chicago, IL
- $95,000 - $110,000 a year
- Weekends as needed
- Google Workspace
- Office
- Windows
Senior Scientist Technical Support
Abbott Laboratories —Des Plaines, IL
- $78,000 - $156,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Doctor of Philosophy
- Health insurance
- Tuition reimbursement
4d
Senior Scaled Customer Education Specialist
Samsara —Chicago, IL
- $80,622.50 - $121,950.00 a year
- 3 years
- Senior level
- Communication skills
- Parental leave
2d
Senior Help Desk Technician II
Contact Government Services, LLC —Chicago, IL
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Senior Service Desk Lead
BCS Financial Corporation —Oakbrook Terrace, IL
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Supervising experience
- Health savings account
- Paid holidays
Quick Apply
2d
Senior Desktop Support Technician
Insight —Chicago, IL
- $55,000 - $65,000 a year
- Weekends as needed
- Hospital
- Windows
- SharePoint
- Disability insurance
- Health insurance
Quick Apply
Senior Product Training Specialist
Samsara —Chicago, IL
- $80,622.50 - $121,950.00 a year
- 3 years
- Senior level
- Communication skills
- Parental leave
2d
Service Desk Senior Technician - Overnight Shift
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Overnight shift
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Senior Client Support Specialist
Octus —Chicago, IL
- $110,000 - $125,000 a year
- Senior level
- Health insurance
- Paid time off
Quick Apply
Senior Desktop Support Analyst
Revolution Technologies, LLC —Chicago, IL
- $25 - $36 an hour
- Full-time
- 7 years
- Software troubleshooting
- Windows
- Health insurance
- Dental insurance
Quick Apply
Senior IT Services Specialist
Power Construction —Chicago, IL
- $80,000 - $105,000 a year
- 5 years
- Windows
- Mentoring
Sr. IT Help Desk Analyst
Knowles —Itasca, IL
- $80,000 - $90,000 a year
- Computer science
- 6 years
- Microsoft Outlook
Quick Apply
SENIOR DESKTOP ANALYST
Magicforce —Chicago, IL
- $35 - $40 an hour
- Contract
- 5 years
- Travel
- Computer networking
Quick Apply
Sr. Lead, SW Support
Northern Trust Corp. —Chicago, IL
- $95,600 - $162,400 a year
- Weekends as needed
- Windows
- SQL
- Analysis skills
- Health insurance
- Dental insurance
Senior Service Desk Technician, Executive Support
Applied Systems, Inc. —Chicago, IL
- $60,000 - $85,000 a year
- Full-time
- Bachelor of Science
- Office
- Windows
- Health insurance
- Dental insurance
Customer Service Senior Representative
Wesco —Glenview, IL
- $28.62 - $35.78 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
2d
Enterprise Operations Senior Analyst
Sidley Austin LLP —Chicago, IL
- $102,000 - $118,000 a year
- Full-time
- Hybrid work
- Computer science
- Azure
- Computer Science
Senior Help Desk Technician
Contact Government Services, LLC —Chicago, IL
- $40,000 - $80,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
Associate/Senior Associate, Oracle EPM (ePBCS) - MANAGED SERVICES - U.S. or Canada
Huron Consulting Services LLC —Chicago, IL
- $110,000 - $161,000 a year
- Full-time
- Remote
- Oracle
- Mid-level
- Analysis skills
- Dental insurance
- Vision insurance
Quick Apply

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Senior Technical Support Engineer

Cyera -
Chicago, IL

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year

Benefits

Paid holidays
Disability insurance
Unlimited paid time off
Dental insurance
Vision insurance

Qualifications

Software issue identification
Customer communication
Defect resolution root cause analysis
Triage
Security classification
Incident Escalation
Security data analysis
SQL
Data classification
Security Event Management (security operations)
Log analysis tools
Customer support ticket management
Scripting
Web services
Problem management
Root cause analysis
Escalation handling
Ticketing system technical support
Database software proficiency

Full Job Description

WHO WE ARE

Come join the company at the center of how the world adopts AI securely. Cyera’s mission is to give enterprises the confidence to embrace AI safely — deciding exactly what it can see and do as it reaches deeper into the business. We started by solving the hardest problem in data security: finding and securing data faster and more precisely than anyone thought possible. That foundation is now the essential AI trust infrastructure for the Fortune 1000. We’re hiring mission-driven talent to put those leaders at the center of our story.

THE OPPORTUNITY

The Senior Technical Support Engineer provides product-focused technical resolution for issues that require deep investigation. This role owns complex troubleshooting within defined product domains, reproduces issues, validates workarounds, improves escalation quality, and helps reduce repeat issues through documentation and product feedback.

RESPONSIBILITIES:

Customer-first communication style, with the ability to create a positive support experience through responsiveness, clarity, patience, and accurate expectation-setting.
Strong customer ownership skills, with the ability to manage complex investigations while keeping customers informed on progress, blockers, workarounds, and next steps.
Own escalated technical cases from Tier 1 and drive them through investigation, resolution, workaround, or clean escalation to Tier 3.
Diagnose and troubleshoot complex product behavior related to data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, integrations, and remediation workflows.
Reproduce customer issues where possible, analyze logs and system behavior, validate configurations, and isolate likely root cause.
Develop and validate customer-safe workarounds for known issues, configuration gaps, or environmental constraints.
Collaborate with Tier 1 to improve intake quality, troubleshooting consistency, customer communication, and escalation readiness.
Prepare high-quality Tier 3 or Engineering escalations that include technical evidence, reproduction steps, logs, environment details, severity, priority, customer impact, suspected root cause, and requested next action.
Maintain disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable and auditable.
Partner with Product, Engineering, DevOps, CSE, and OCTO to resolve product-impacting issues while keeping break/fix ownership clear.
Contribute to case reviews, backlog reviews, bug triage, incident follow-ups, and support readiness activities when relevant to active issues or recurring case patterns.
Identify product supportability gaps, documentation gaps, defect patterns, and recurring technical blockers, then provide actionable feedback to Product and Engineering.
Create and maintain troubleshooting guides, internal runbooks, known-issue documentation, escalation templates, and knowledge base articles.
Mentor Tier 1 engineers on technical troubleshooting, ticket hygiene, escalation criteria, and customer communication best practices.
Stay current on Cyera product releases, known issues, support procedures, and relevant technical domains.
Participate in on-call, weekend, holiday, or after-hours coverage for urgent support needs as required.

Requirements:

REQUIRED QUALIFICATIONS:

Associate degree or equivalent practical experience required; bachelor degree in Computer Science, Information Systems, Engineering, Cybersecurity, or a related technical field preferred.
3+ years of experience in technical support, support engineering, escalation support, SaaS support, cybersecurity support, or another technical customer-facing role.
Strong troubleshooting skills with demonstrated ability to investigate complex issues from intake through resolution, reproduce problems, isolate root cause, document findings, and drive timely outcomes across internal teams.
Experience supporting enterprise cloud, SaaS, data security, cybersecurity, data governance, or infrastructure platforms.
Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce, Confluence, Slack, Teams, or similar systems.
Working knowledge of SQL, APIs, logs, scripting concepts, web services, authentication, permissions, and cloud-based troubleshooting.
Familiarity with data discovery, classification, permissions, DLP workflows, AI security, access analysis, connectors, and remediation workflows.
Strong written and verbal communication skills, including the ability to explain technical findings clearly to customers and internal stakeholders.
Ability to prioritize work based on severity, customer impact, technical complexity, SLA risk, and business urgency.
Ability to work autonomously in ambiguous situations, including issues with incomplete documentation or unclear ownership.
Willingness to participate in evening, weekend, holiday, or on-call coverage as business needs require.

PREFERRED QUALIFICATIONS

Experience in cybersecurity, DSPM, DLP, IAM, SIEM, CASB, CNAPP, CSPM, vulnerability management, data privacy, or data protection domains.
Hands-on experience with AWS, Azure, GCP, cloud networking, IAM, databases, storage systems, SaaS integrations, or enterprise identity providers.
Experience with SSO, SAML, OAuth, SCIM, RBAC, service accounts, and permissions troubleshooting.
Experience writing RCA summaries, defect reports, knowledge articles, troubleshooting runbooks, or escalation templates.
Experience mentoring junior support engineers or improving technical support workflows.

COMPENSATION INFORMATION:

Compensation Range: $90,000-$110,000.

The range represents total compensation, and may include incentive for sales roles, equity or benefits, as applicable.

This compensation range represents Cyera’s good faith and reasonable estimate of the range of possible compensation for this role at the time of posting, and Cyera may ultimately pay more or less than the posted range. The final salary for this position will be determined in Cyera’s sole discretion, consistent with applicable law, and based on a variety of factors, including but not limited to the employee’s work experience, skills, and qualifications for the role, as well as the needs of Cyera’s business and other operational considerations.

Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.

BENEFITS - Why Cyera?

Ability to work remotely, with office setup reimbursement
Competitive salary
Unlimited PTO
Paid holidays and sick time
Health, vision, and dental insurance
Life, short and long-term disability insurance

Quick Apply

Refine Your Search

senior technical support jobs in chicago il

Senior Technical Support Engineer

Senior IT Specialist

Senior Scientist Technical Support

Senior Scaled Customer Education Specialist

Senior Help Desk Technician II

Senior Service Desk Lead

Senior Desktop Support Technician

Senior Product Training Specialist

Service Desk Senior Technician - Overnight Shift

Senior Client Support Specialist

Senior Desktop Support Analyst

Senior IT Services Specialist

Sr. IT Help Desk Analyst

SENIOR DESKTOP ANALYST

Sr. Lead, SW Support

Senior Service Desk Technician, Executive Support

Customer Service Senior Representative

Enterprise Operations Senior Analyst

Senior Help Desk Technician

Associate/Senior Associate, Oracle EPM (ePBCS) - MANAGED SERVICES - U.S. or Canada

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