Top 123 Service desk support Jobs in Chicago Il

Help Desk Analyst
Revolution Technologies, LLC —Chicago, IL
- $20 - $30 an hour
- Full-time
- Hospital
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk
Midwest Foods —Chicago, IL
- $19 - $22 an hour
- Office
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk I
MJMC, Inc. —Homewood, IL
- $20 - $22 an hour
- Windows
- High school diploma or GED
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
3d
Service Desk Technician - 11:00 a.m. - 8:00 p.m.
Sidley Austin LLP —Chicago, IL
- $62,600 - $75,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Windows
Service Desk Technician
Sentinel —Chicago, IL
- $25 - $32 an hour
- Full-time
- Background check
- Pass drug screening
- HIPAA
- Health insurance
- Dental insurance
Help Desk Support/Technician
Hornblower —Chicago, IL
- $55,000 a year
- Full-time
- Computer literacy
- Windows
- High school diploma or GED
Quick Apply
12d
Help Desk Analyst
Clarity Partners LLC —Chicago, IL
- $50,000 - $60,000 a year
- Mid-level
- Office
- Experience equivalent to degree accepted
IT Help Desk Assistant/Associate
Oakton Community College —Des Plaines, IL
- $26.25 - $28.25 an hour
- Multiple hires
- Computer Science
- Mid-level
- Office
13d
IT Helpdesk Technician
AKA Comp Solutions —Chicago, IL
- $15 - $20 an hour
- Full-time
- English
- Databases
- Communication skills
Quick Apply
Helpdesk Analyst
EAPPS TECH LLC dba Magicforce —Chicago, IL
- $30 - $40 an hour
- Mid-level
- Associate's degree
- 2 years
Quick Apply
IT Support Desk Technician
AllSaints —Bolingbrook, IL
- $24 - $25 an hour
- Full-time
- Mid-level
- Windows
- Warehouse
- Disability insurance
- Health insurance
Quick Apply
IT Service Desk Technician
R.M. Chin & Associates —Chicago, IL
- $55,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Bachelor of Science
- Profit sharing
- Paid holidays
Quick Apply
IT Support Specialist I
North Park University —Chicago, IL
- $45,000 - $50,000 a year
- Full-time
- Hybrid work
- Management
- Windows
- University
- Commuter assistance
- Disability insurance
Quick Apply
IT Program Assistant
Ravinia Festival Association —Chicago, IL
- $45,760 a year
- Full-time
- Google Workspace
- Research
- Office
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Chicago, IL
- $40,000 - $55,000 a year
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Commuter assistance
- Disability insurance
Quick Apply
IT Analyst
ITW —Glenview, IL
- $70,000 - $89,000 a year
- Full-time
- Research
- Mid-level
- Office
- Paid holidays
- Parental leave
12d
Entry Level IT Support Specialist
Liberty Creative Solutions —Tinley Park, IL
- From $23 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
Help Desk Technician I
SATO America —Chicago, IL
- $50,000 - $55,000 a year
- High school diploma or GED
- Analysis skills
- Organizational skills
Quick Apply
Service Desk Senior Technician - Overnight Shift
Sidley Austin LLP —Chicago, IL
- $75,000 - $94,000 a year
- Overnight shift
- Hybrid work
- Microsoft Outlook
- Bachelor of Science
- Mid-level
Help Desk Specialist - Registry
Shirley Ryan AbilityLab —Chicago, IL
- $25 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Adults
- Health insurance
- 401(k)
Quick Apply
14d

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service desk support jobs near chicago il

Help Desk Analyst

Revolution Technologies, LLC
Chicago, IL

Quick Apply

Job Details

Full-time | Contract
$20 - $30 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance

Qualifications

Some college
Interpersonal skills
Customer service
Attention to detail
IT support
Customer support
Remote desktop tools
Clerical experience
Associate's degree
CompTIA A+
IT department experience
Help desk

Full Job Description

Position: Helpdesk Analyst

Location: Chicago, IL

Length: Long-term

Interview: 1st round is a Video Interview and 2nd round is an Onsite F2F Interview (Mandatory with no exceptions)

Shift: Onsite

Shift Hours: 11pm – 7am CST

POSITION SUMMARY: This position must meet all the requirements of a System Analyst II as well as specific detailed functions explained below in the qualifications section for the HIS department. Supports the Hospital Information Systems Customer Service Team in projects and assists in processing issues reported to the Bureau's Help Desk via telephone calls, walk-ins, voice mails, faxes, and emails- escalating issues through proper channels.

JOB DUTIES (List in order of importance)

1. Provide friendly and efficient Customer Service.

2. Provide clerical, administrative, and organizational support as authorized by the Help Desk Manager.

3. Maintain Help Desk Manuals, updating contact and location sheets and compiling support policies and procedures as needed by Help Desk Manager.

a. Answer, log, and track issues/requests as received.

b. Evaluate the severity of the customer's issue or request.

c. Attempt to solve problems over the phone whenever possible and practical

d. Assign calls to appropriate individual(s) or queue based upon information gathered.

e. Follow up with customer to confirm that: issues have been resolved in a satisfactory manner or; communicate what action(s) have been taken to reach a resolution.

4. Function as a team player.

QUALIFICATIONS

1. Strong customer focus and excellent communication skills,

2. Must, possess an Associate Degree or 2 years of college level courses.

3. Must possess at least 4+ years’ experience working in a Help Desk environment.

4. Must possess experience utilizing remote control tools in an effort to resolve problems.

5. A + certification preferred.

6. Work experience in a health care environment is preferred.

7. Must demonstrate the ability to pay close attention to detail.

8. Ability and willingness to follow procedures and contribute to improving processes.

EDUCATION

1. Associate degree or 2 years of college level courses.

2. Minimum of at least 4 years’ work experience in a Customer Service and/or Information Technology environment.

3. Work experience in a health care environment preferred.

4. A+ Certification preferred. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not exhaustive lists of all duties, responsibilities, knowledge, skills, abilities, and working conditions associated with it.

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

Thank you,

Pay: $20.00 - $30.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Vision insurance

Education:

Associate (Preferred)

Experience:

Help desk: 3 years (Required)
IT support: 3 years (Required)
Customer support: 3 years (Required)
Customer service: 3 years (Preferred)

License/Certification:

CompTIA A+ (Preferred)

Location:

Chicago, IL 60612 (Required)

Shift availability:

Night Shift (Required)

Ability to Commute:

Chicago, IL 60612 (Required)

Work Location: In person

Quick Apply

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