Top 14 Technical support supervisor Jobs in Chicago Il

Manager, Customer Support
Intercom —Chicago, IL
- $109,000 - $130,000 a year
- Hybrid work
- Writing skills
- Office
- 3 years
- Work from home
Customer Service Manager
Xylem —Morton Grove, IL
- $115,000 - $130,000 a year
- Full-time
- Marketing
- Residential
- Analysis skills
- Paid parental leave
- Health insurance
Technical Solutions Manager
Outform Group —Chicago, IL
- $110,000 - $130,000 a year
- Computer Science
- 5 years
- Office
- Health savings account
- Paid holidays
Quick Apply
Manager, Sales and Customer Service
Macy’s —Chicago, IL
- $59,115 - $98,385 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Customer Service Manager
NVENIA —Wood Dale, IL
- $114,625 - $141,075 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Senior Customer Education Manager, Live Programs
Intercom —Chicago, IL
- $140,600 - $167,900 a year
- Hybrid work
- Office
- 3 years
- Travel
- Work from home
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Manager, Software Engineering (Tier-2) - Onsite 2 Days in Chicago - FreeWheel
Comcast Corporation —Chicago, IL
- $137,369.30 - $206,053.95 a year
- Weekends as needed
- 5 years
- System design
- Office
Product Enablement Manager
Pacvue —Chicago, IL
- $130,000 - $150,000 a year
- Remote
- 8 years
- Senior level
- Communication skills
- Paid parental leave
- Health savings account
Quick Apply
6d
Commercial Sales Enablement Manager
Box —Chicago, IL
- $109,500 - $137,000 a year
- Marketing
- Office
- Bachelor's degree
Sales Enablement Manager
Aikido Security —Chicago, IL
- Full-time
- English
- Mid-level
- 3 years
5d
Senior Manager, Sales Enablement & Analytics
Acosta Group —Oak Brook, IL
- Full-time
- High school diploma or GED
- Continuous improvement
- Travel
Quick Apply
Senior Product Manager, B2B Service Customer & Partner Portals
TransUnion —Chicago, IL
- $112,500 - $187,500 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave

More jobs to discover

Find similar jobs that you might be interested in.

CRM & Customer Service Operations Lead
AAOS —Rosemont, IL
Degree in business, information systems, computer science, or a related field. Strong technology aptitude and eagerness to adopt AI-assisted tools, automation,…
$83,000 - $86,000 a year
Quick Apply
4d
Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
Ensure emergency calls and high-priority customer needs are addressed promptly. Identify process improvements that increase productivity, booked calls, and…
$100,000 - $140,000 a year
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year
Systems Manager - Not Sap
The Ohio State University —Columbus, OH
Client Services team members provide tier 1 and 2 IT computing support for faculty, staff, students, researchers and computing labs for the College of…
3d

Show more jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in chicago il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support supervisor jobs near chicago il

Customer Care Manager jobs in Chicago, IL

Sales Manager jobs in Chicago, IL

Senior Program Manager jobs in Chicago, IL

Solutions Manager jobs in Chicago, IL

Customer Service Representative jobs in Chicago, IL

Product Manager jobs in Chicago, IL

Senior Software Engineer jobs in Chicago, IL

Healthcare Project Manager jobs in Austin, TX

Patient Care Technician jobs in Washington, DC

Customer Care Manager jobs in Arlington, VA

Customer Care Manager jobs in Delray Beach, FL

Entry Level Account Manager jobs in Houston, TX

Customer Care Manager jobs in New York, NY

Customer Care Manager jobs in Fairfield, CT

Sales Manager jobs in Baton Rouge, LA

Sales Manager jobs in Maine

Veterinary Sales jobs in Indiana

Sales Manager jobs in Mcallen, TX

Respiratory Manager jobs in Massachusetts

Sales Manager jobs in Daytona Beach, FL

Manager, Customer Support

Intercom -
Chicago, IL

Apply Now

Job Details

$109,000 - $130,000 a year

Benefits

RSU
Work from home

Qualifications

Managing technical support teams
Team member evaluation
Managing teams in a customer support role
Writing skills
Performance feedback (performance evaluation method)
Frontline customer support management
Managing clients in a customer support role
Pattern recognition
Team development
Technical customer support solution
Data interpretation
Customer support

Full Job Description

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.

Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.

Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.

What's the opportunity?

Fin is a complete customer service platform, and the leader in AI for customer service. This is a unique opportunity to lead a support team at a support focused company, and showcase our vision for AI first customer service experience.

You will be leading a high performing team of Technical Support Specialists and Technical Support Engineers while managing all aspects of delivering an exceptional customer experience for our customers. We’re looking for a motivated, independent operator, who is comfortable wearing multiple hats and is energized by constant change. The ideal candidate will have exceptional customer service skills, solid technical experience, an interest in AI and proven experience successfully leading and contributing to a distributed customer support team at a SaaS organization.

As a company we are majorly focused on AI so we hope you’ll be excited about the way AI is changing the customer support world and experience for our customers.

What will I be doing?

People management - Onboard, develop, coach, and lead a team of ~10 inboxing teammates. Promote a team culture of belonging and of owners and problem solvers
Culture - Motivate and ensure the CS team is deeply aligned and committed to Fin’s strategy, vision, and core values
CS results - Be responsible for and drive first response times and customer satisfaction within your team and across the CS organization.
Building - Identify, create solutions, and execute on workflows and projects to achieve CS Org goals and deliver a remarkable customer experience. This is start up environment and we’re constantly testing and learning new things
Cross-functional projects - partner with marketing & sales, and R&D as the voice of CS and our customers.
Process - Develop and improve our processes and policies to drive simplicity and results

Fin is a high growth environment and you will thrive here if you’re resilient, love supporting and developing people through change, and are able to provide systems and strategies to be successful and support your contributors in a meaningful way.

What skills do I need?

4+ years experience working in a customer support/service capacity - SaaS or technology company highly desired
Minimum of 3 year experience in a role where you directly led and managed a team of people and built a strong team culture
Strong communication / writing skills and interpersonal skills. You will be leading and collaborating with your global peers async most of the time
Previous experience managing a team to metrics, hosting regular 1:1s, performance reviews, performance improvement plans and running team meetings
Customer focus - you obsess over the customer experience and proven track record of building customer obsession into customer interactions, processes, and culture
Comprehensive knowledge of and interest in the technology industry
Ability to recognize patterns in data and provide recommendations based on those patterns
A sense of optimism, flexibility, resilience, grit, and creativity

Proof of eligibility to work in the United States is required.

The base salary range for candidates within the Greater Chicago Area is $109,000 - $130,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).

#LI-Hybrid

At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements.

Learn more about working at Fin and the benefits we offer at fin.ai/careers.

Policies

Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

Apply Now

Refine Your Search

technical support supervisor jobs in chicago il

Manager, Customer Support

Customer Service Manager

Technical Solutions Manager

Manager, Sales and Customer Service

Customer Service Manager

Senior Customer Education Manager, Live Programs

Incident Manager

Manager, Software Engineering (Tier-2) - Onsite 2 Days in Chicago - FreeWheel

Product Enablement Manager

Commercial Sales Enablement Manager

Sales Enablement Manager

Senior Manager, Sales Enablement & Analytics

Senior Product Manager, B2B Service Customer & Partner Portals

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for technical support supervisor in chicago il

Explore jobs in more locations

What's the opportunity?

What will I be doing?

What skills do I need?

Job Seeker Tools

Employer Tools

Browse

Stay Connected