Top 16 Technology support manager Jobs in Chicago Il

SERVICE DESK LEAD
City of Chicago —Chicago, IL
- $91,778 a year
- Monday to Friday
- Computer Science
- High school
- Office
4d
IT Lifecycle Team Lead
TYLin —Chicago, IL
- $96,000 - $144,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Disability insurance
- Health insurance
Assistant Manager Help Desk
Baird & Warner —Chicago, IL
- $65,000 - $75,000 a year
- Full-time
- Hybrid work
- 5 years
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
Data Support and Visualization Lead
Orison Solutions LLC —Chicago, IL
- $120,000 - $125,000 an hour
- Azure
- Senior level
- Leadership
Quick Apply
Service Desk Process Lead
RL Canning —Chicago, IL
- $85,000 - $95,000 a year
- Full-time
- Computer Science
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Support Engagement Lead
Braze —Chicago, IL
- $85,000 - $125,000 a year
- Mid-level
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Health insurance
Quick Apply
Specialist Lead, Procurement and Category Management (Buyer 3 IT GEMS)
Deloitte —Chicago, IL
- $84,300 - $155,400 a year
- Full-time
- Office
- Bachelor's degree
- Travel
2d
Sterling OMS Lead
Pragma Edge —Chicago, IL
- Full-time
- Research
- Analysis skills
- Senior level
Lead Incident Management
Tata Consultancy Services —Deerfield, IL
- $100,000 - $120,000 a year
- 6 years
- Senior level
- Commuter assistance
- Health insurance
Incident Manager
Lorsiv Technologies Inc. —Lisle, IL
- Weekends as needed
- Mid-level
- Continuous improvement
- Training & development
Ad Operations & Automation Lead
Attain —Chicago, IL
- Call employer
- JavaScript
- Training & development
- Senior level
Quick Apply
Technical Training Manager
Life Fitness / Hammer Strength —Chicago, IL
- $93,000 - $135,900 a year
- Full-time
- Engineering
- 3 years
- Administrative experience
- Commuter assistance
- Health savings account
Quick Apply
Technical and Customer Relations Manager
ALVEST EQUIPMENT SERVICES USA —Des Plaines, IL
- $95,000 - $115,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Manager, Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel
Comcast Corporation —Chicago, IL
- $137,369.30 - $206,053.95 a year
- Weekends as needed
- 5 years
- System design
- Office
IT Field Team Lead
Creative Tech —Skokie, IL
- $49,000 - $56,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Fuel card
- Health insurance
Quick Apply
1d

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SERVICE DESK LEAD

City of Chicago -
Chicago, IL

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Job Details

$91,778 a year
4 days ago

Qualifications

IT department experience

Full Job Description

Job Number: 419633

Description

JOB ANNOUNCEMENT

Service Desk Lead

DEPARTMENT TECHNOLOGY & INNOVATION

Support Division

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $91,778

(New hires are paid the starting rate. Current employees’ pay rate is determined by their job title and years of service.)

Applications for this position will be accepted until 11:59pm CDT on 7/24/2026.

Under direction, this is a Lead classification. The class title is primarily supervisory in nature overseeing the Service Desk Unit and performing related duties as required. This class is assigned to the Leadership Technology Job Family, which consists of positions responsible for overseeing the identification, prioritization, and delivery of work activities; coaching and developing employees; providing thought leadership to business partners; and helping shape and execute the technology vision and strategy to maximize business values.

ESSENTIAL DUTIES

Leads a team of Technicians (Support, Senior, and Principal levels) that provides first-point-of-contact, day-to-day technical support to employees and end users via phone, chat, and email.
Completes performance appraisals for subordinate staff, administers disciplinary actions, and approves staff time-off requests
Manages team workload by monitoring service database of incoming Incidents and Requests, determining priorities, and assigning work accordingly to ensure timely resolution
Ensures all issues are resolved in a timely manner while providing excellent customer service
Responds to complex issues escalated from staff and works to ensure successful resolution
Establishes standards, metrics, performance targets, and expectations for the unit
Reviews productivity reports to assess performance and identify areas for improvement
Provides training and guidance to subordinate staff on Service Desk procedures and functions

Additional duties may be required for this position

Location: 2 North La Salle Street

Days: Monday - Friday

Hours: 8:00am to 4:00pm (flexible)

THIS POSITION IS NOT IN CAREER SERVICE

Qualifications

Six (6) years of IT support work experience, OR

Graduation from an accredited college with an Associate’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus four (4) years of IT support work experience, OR

Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Information Technology/Systems, or a directly related field, plus two (2) years of IT support work experience, OR

Graduation from an accredited college or university with a Master’s degree in Computer Science, Information Technology/Systems, or a directly related field, plus one (1) year of IT support work experience

SELECTION REQUIREMENTS

This position requires applicants to complete an interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website at:

https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2025_Classification_and_Pay_Plan.pdf

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. The Department of Human Resources staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference for applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago in an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor

Job Posting: Jul 17, 2026, 12:00:00 AM | Closing Date (Period for Applying) - External: Jul 24, 2026, 11:59:00 PM

BU: 00 | Salary: $91,788.00 Pay Basis:Yearly

Apply Now

Refine Your Search

technology support manager jobs in chicago il

SERVICE DESK LEAD

IT Lifecycle Team Lead

Assistant Manager Help Desk

Data Support and Visualization Lead

Service Desk Process Lead

Support Engagement Lead

Specialist Lead, Procurement and Category Management (Buyer 3 IT GEMS)

Sterling OMS Lead

Lead Incident Management

Incident Manager

Ad Operations & Automation Lead

Technical Training Manager

Technical and Customer Relations Manager

Manager, Software Engineering (Tier-2) - Buyer Cloud- Onsite 2 Days in Chicago - FreeWheel

IT Field Team Lead

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