Top 5 Customer support & client services managers Jobs in Chico, Ca

Client Services Supervisor - Internal
Oroville Hospital —Oroville, CA
- $33.00 - $41.66 an hour
- Full-time
- Hospital
- Ability to walk for extended periods
- Research

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Client Services Supervisor - Internal

Oroville Hospital -
Oroville, CA

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Job Details

Full-time
$33.00 - $41.66 an hour

Qualifications

High school diploma or GED

Full Job Description

Job Description

Client Services Supervisor - Internal 7500 #11926

Job #: 11926

Job Category: Laboratory

Job Type: Full Time

Shift Type: Days

Department: Lab - Clinical

Pay Range: $33.00/hr. - $41.66/hr.

Open Date: 05.08.26

Close Date:

Qualifications:

High School Graduate or Equivalent

Job Details:

Start Date:

Open Until Filled. This is an exempt position. This position is for internal employees only.

Qualifications:

High School Graduate or Equivalent
Three years Sunquest Laboratory Information System experience preferred
Three years Laboratory assistant or Client Services assistant experience preferred
Two years Supervisor experience preferred

Duties &
Responsibilities:

Job Summary

The Client Services Supervisor administers and coordinates a client services program within the frame work of the established policies.

Duties

Maintains contact with established accounts on a regular basis, either by phone or in person as needed
Stays informed about product lines, new tests, and the perpetual needs of the clients
Research inquires and / or products for all customers
Coordinates patients and specimen flow in the Laboratory Clinic, Patient Service Centers, and Client Services
Ensure accuracy of requests, receive and process biological samples, and perform designated lab tests
Maintain client services and take steps to resolve problems
Reports to Administrative Lab Director all unusual and / or non-routine inquiries to ensure client satisfaction
Coordinates client services functions with Administrative Lab Director
Trains client service personnel
Communicates, implements, and interprets client service policies and procedures with clients, client service personnel, maintains a positive, client / patient focused attitude
Investigates prolonged client service dissatisfaction for Administrative Lab Director and recommends a course of action
Maintains a working relationship with Lab Billing department and Registration
Tracks send out tests for possible in-house testing
Prepares schedules for client services
Accounts for sick time, hiring, and disciplinary action when needed
Works closely with Laboratory Scientists and fulfills their needs when possible
Maintains a good relationship with Administrative Lab Director, Lab Supervisors, and Phlebotomy Supervisor
Abides by Oroville Hospital Human Resource policies with issues concerning laboratory personnel
Performs other duties as assigned

Organizational Expectations

Provides a positive and professional representation of the organization.
Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
Adheres to infection-control policies and protocols.
Participates in ongoing quality improvement activities.
Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
Complies with organizational and regulatory policies for handling confidential patient information.
Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements.

Other Info:

Lifting Requirements:

Must have fine motor coordination, clear speech, normal hearing and good visual acuity with ability to distinguish major colors. Must be able to move readily from one location to another in the hospital and within the lab.

While performing the duties of this job, the employee is regularly required to stand, use hands to handle or feel objects, or controls; each with hands and arms; and talk to hear. The employee is frequently required to walk or stand for extended periods, occasionally required to sit, balance; stoop, kneel or crouch. Generally lifting objects not more than 50 lbs. and/or carrying objects weighing 25 lbs.

Job Posted:

05/08/2026

Contact Name:

Human Resources

Contact Phone:

530.712.2137

Contact Email:

[email protected]

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Client Services Supervisor - Internal

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