UBEO Business Services, the premier provider of business technology products and services, is seeking to hire a Software Renewals Coordinator to join our team in Chico, CA!
UBEO is a distributor/servicer of document equipment and software solutions. Primary products include Canon, Ricoh, Xerox and Konica Minolta multi-functional equipment and Kyocera printers. UBEO specializes in electronic document management software and integrations.
Department: ProIT
Reports To: Software Renewals Manager
FLSA Status: Full-Time / Non-Exempt
Purpose
The Software Renewals Coordinator will be responsible for software and support contract renewals. They will need to understand the products and the various support models and be able to articulate and educate our customers when they have questions. Many of the processes are prescriptive but this position demands critical thinking skills and independent decision making. There is often interaction with internal sales representatives, sales management, administrative staff, and our vendor contacts as well. A can-do solution finding attitude is a must, and creative problem solving is encouraged.
Responsibilities
- Software renewals (ECM and MFP Solutions)
- Review previous quote and any contract changes
- Create new quote and send to customer via DocuSign
- Answer customer questions
- Escalate threatened renewals
- Process customer requests for additional licensing (Laserfiche primarily)
- Audit block of time usage (ECM and MFP Solutions)
- Prepare and send reports for monthly usage to Block of Time customers
- Send replenishment quotes
- Escalate expired BOT to Sales Management
- Onboard UBEO acquisitions
- Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
- Maintain an open and candid working relationship with the immediate manager in discussing matters of importance.
- Adhere to established company values, practices, policies, and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
- Other duties as assigned by management.
Job Related Dimensions
- Track record of integrity and trustworthiness with confidential/sensitive information.
- Very strong attention to detail and problem-solving skills are essential.
- Ability to work in multiple line of business applications.
- Excellent organization and follow-through skills.
- Excellent written and verbal communication skills.
- Takes ownership of job responsibilities with personal pride and accountability.
- Very prompt, hardworking, and loves what they do.
- Ability to remain calm while working under pressure in a busy environment.
- Ability to work within the timeframe of standard policies and procedures and not miss deadlines/due dates.
- Ability to maintain confidentiality related to sensitive company and employee information.
- Excellent ability to multi-task, prioritize and problem-solve in a busy, fast-paced environment.
- Proficiency in MS Word, Excel, Outlook, and PowerPoint is essential.
- Excellent time management skills.
- Regular and reliable attendance.
Qualifications
- High School Diploma or GED
Physical Demands & Work Environment
- Ability to sit at a desk for prolonged periods of time.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
UBEO offers a competitive compensation package. UBEO also offers an excellent benefits package which is a significant part of our employee's total compensation. We strive to provide a broad range of competitive benefits designed to meet your personal needs and priorities. Our comprehensive benefits package includes:
- Choice of medical, dental and vision plans that provide our employees and their families with high-quality healthcare, including orthodontia for both adults and child(ren)
- Generous Company Paid Health Reimbursement Account Options to defray deductible expenses
- Company paid life and accidental death and dismemberment insurance for you, your spouse and child(ren)
- Flexible Spending and Health Savings Account Options - Set aside pre-tax dollars to cover out-of-pocket expenses related to health or dependent care
- Voluntary coverages at low group rates including Aflac Insurance - In the event of death or disability, you can help protect your family against the loss of income with various types of insurance
- Pet Insurance, breathe easy knowing Nationwide has your pets covered
- Pre-paid legal coverage, access to experienced attorneys that can help you with any legal issue 24/7
- A generous wealth accumulation program will help you achieve financial security for retirement. We offer a 401(K) Plan w/ Match upon eligibility and Free Financial Counseling
- Generous vacation, holiday, and sick leave programs - as we believe that taking advantage of time away from work is essential for a well-balanced life
UBEO is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.
Remuneration for this role: $23.00 - $28.00 per hour. Individual compensation packages are competitive and commensurate based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
