Chico Nissan Hyundai is seeking an Experienced Warranty Administrator
About Us
Chico Nissan Hyundai is committed to delivering exceptional products and services to our customers. We pride ourselves on our innovative solutions and outstanding customer support. We are currently seeking a detail-oriented and experienced Warranty Administrator to join our dynamic team.
Summary/Objective
As an Experienced Warranty Administrator, you will play a critical role in managing warranty claims and ensuring compliance with company and factory policies. You will work closely with the Service Managers, Service Advisors, Technicians, and manufacturers to facilitate the warranty process efficiently and effectively. This position requires a strong analytical mindset, excellent communication skills, and a proactive approach to problem-solving. The Warranty Administrator performs various administrative and office support duties associated with vehicle warranties.
Essential Functions
- Accurately coding warranty claims and entering them into the dealership's automated system
- Prefer candidates with CDK experience
- Processing warranty paperwork to ensure documentation and verifying criteria required by the factory
- Reviewing warranty claims and correcting any errors
- Administering warranty parts identification and disposal
- Maintaining good working relationships with the Service and Parts Departments
- Booking/coding warranty repair orders
- Keeping abreast of all factory recalls and announcements
- Reconciling all warranty receivables and working with the accounting department to obtain payments
- Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims.
- Maintaining all service and customer records as required by the warrantor.
- Other duties as assigned.
Qualifications
- 3+ years of experience in warranty administration or a related role
- CDK, Nissan, Hyundai experience prefered
- Strong understanding of warranty policies, procedures, and industry regulations
- Proficient in using Microsoft Office Suite (Excel, Word, etc.)
- Excellent analytical skills with attention to detail
- Strong communication skills, both verbal and written, with the ability to interact effectively with team members of all levels
- Exceptional organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-pace environment
- A proactive problem solver
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
