Top 25 Customer service manager Jobs in Chicopee, Ma

Customer Service Manager
Stop & Shop —Springfield, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Supervisor, AMI Support (Hybrid Schedule)
Eversource Energy Service Company —Springfield, MA
- $119,350 - $132,610 a year
- Extended hours
- Hybrid work
- Microsoft Excel
- 5 years
- System design
Customer Care Center Manager
Monson Savings Bank —Wilbraham, MA
- $67,000 - $82,000 a year
- Full-time
- Computer literacy
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Worksite Customer Care Account Management Director
MassMutual —Springfield, MA
- $121,800 - $159,800 a year
- High school diploma or GED
- Analysis skills
- Bachelor's degree
- Commuter assistance
- Paid holidays
Associate Manager
SS&C Technologies —Windsor, CT
- Online Application
- Hybrid work
- Microsoft Excel
- 6 years
- Finance
- Paid holidays
- Health insurance
Customer Solutions Manager
Chromalloy —Windsor, CT
- $93,720 - $123,008 a year
- Overtime
- Microsoft Excel
- 5 years
- Pass drug screening
- Wellness program
- Paid holidays
Quick Apply
5d
Branch Operations Supervisor - Commercial Insurance
Insurance Office of America, Inc. —Springfield, MA
- $60,000 - $80,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Service Coordination Manager
New England Mechanical Services, Inc. —South Windsor, CT
- Full-time
- 5 years
- Office
- Ability to sit for extended periods
6d
SPECIAL ACCOUNTS MANAGER
New England Mechanical Services, Inc. —South Windsor, CT
- Full-time
- Mid-level
- Office
- Analysis skills
4d
Vice President, Client Services - Hanleigh
Amerilife Group, LLC —Windsor, CT
- Full-time
- Hybrid work
- Background check
- Office
- Financial services
- Disability insurance
- Health insurance
Customer Service Rep/Assistant Manager
Domino's Franchise —Palmer, MA
- Part-time
- Quick service & fast food restaurant
- 16+ years old
- Entry level
- Flexible schedule
Quick Apply
Client Manager – Water Services
Woodard & Curran —Northampton, MA
- $130,000 - $225,000 a year
- Full-time
- Remote
- Travel
- Mentoring
- US work authorization
- Paid parental leave
- AD&D insurance
Quick Apply
Field Service Team Lead
Mazak Corporation —Windsor Locks, CT
- Overtime
- Mid-level
- High school diploma or GED
- Experience equivalent to degree accepted
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Supervisor, AMI Support (Hybrid Schedule)
Eversource Energy Service Company —Springfield, MA
Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
$119,350 - $132,610 a year
Business Project Manager, AMI (Hybrid Schedule)
Eversource Energy Service Company —Windsor, CT
Read and respond to large volumes of email on various topics; set daily and weekly priorities and workplans for self and project team members; participate in…
$121,730 - $135,250 a year

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Styling Team Manager (Remote)
Short Story —Columbus, OH
Operations - You will own your team’s operational functions including shift scheduling, schedule compliance, box completion, time off/sick time, and timesheet…
Quick Apply
Customer Service Supervisor
DHL —Lockbourne, OH
Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans.
$60,000 - $90,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in chicopee, ma

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near chicopee, ma

Customer Service Manager

Stop & Shop -
Springfield, MA

Apply Now

Job Details

Full-time
$64,800 - $97,200 a year

Qualifications

Customer communication

Full Job Description

Category/Area of Expertise: Retail Operations
Job Requisition: 476335
Address: USA-MA-Springfield-1600 Boston Road
Store Code: Human Resources Brands (5148911)

Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family.

Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives.

We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table!

As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success.

What we'll ask of you:
• Department Management: • Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office• Ensure departments meet or exceed sales and profit targets • Maintain high standards of sanitation and safety, ensuring compliance with all regulations • Accountable for leading the recruitment, hiring and new hire orientation, while maintaining a high level of talent within the department • People Development and Diversity: • Direct, oversee, and evaluate the training completion of all Customer Service department team members • Monitor and evaluate associate performance and ensure associates have development plans to support professional growth• Foster a culture of diversity and inclusion within the team • Engage and retain associates by fostering a positive work environment • Labor Relations: • Manage labor relations to ensure compliance with company policies and labor laws • Address and resolve employee issues and grievances in a timely and effective manner • Customer Service Excellence: • Cultivate a culture of excellence in customer service, providing best-in-class service • Ensure customers experience a well-stocked store with the freshest product offerings• Support team members in their training to consistently deliver exceptional customer service • Operational Efficiency: • Monitor and analyze key performance metrics related to customer service and sales• Identify opportunities for process optimization and implement solutions to enhance operational performance• Manage departmental budgets, expenses, and financial targets to achieve profitability goals • Compliance and Safety: • Ensure all departments comply with company policies and regulatory requirements • Conduct regular safety audits and training sessions • Maintain a clean and safe working environment for all associates • Community Engagement: • Actively engage with the local community to understand their needs• Develop and maintain positive relationships with community organizations, schools, and other stakeholders• Coordinate and participate in community events, outreach programs, and charitable initiatives to support our mission of making a positive impact
What you bring to the table:
• 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments including Front End, Online Pick-up and Cash Office• Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent years of work experience• Highly motivated, results-oriented, and a self-starter with a proven track record of success• Strong ability to influence and communicate effectively across different functions• Excellent multitasking skills, with the ability to prioritize and manage multiple responsibilities simultaneously• Demonstrated leadership and management skills, inspiring and guiding teams to achieve goals• Exceptional written and verbal communication skills, with the ability to effectively interact with customers, team members, and stakeholders• High level of customer service skills, with a genuine passion for exceeding customer expectations• Creative and strategic thinking abilities to drive innovation and continuous improvement• Effective organizational and time management skills to ensure efficient operations• Ability to work flexible hours, including weekends and holidays
What we bring to the table:
• Culture committed to celebrating diverse backgrounds and experiences• Comprehensive benefits• Opportunities for professional development and career growth• Associate discounts• Team of associates dedicated to serving our local customers and supporting our communities
If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply.

The salary range for this position is $64,800-$97,200

Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law.

Apply Now

Refine Your Search

customer service manager jobs in chicopee, ma

Customer Service Manager

Supervisor, AMI Support (Hybrid Schedule)

Customer Care Center Manager

Worksite Customer Care Account Management Director

Associate Manager

Customer Solutions Manager

Branch Operations Supervisor - Commercial Insurance

Service Coordination Manager

SPECIAL ACCOUNTS MANAGER

Vice President, Client Services - Hanleigh

Customer Service Rep/Assistant Manager

Client Manager – Water Services

Field Service Team Lead

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in chicopee, ma

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected